Aaron is fantastic! This is the best wireless phone store I have ever had the pleasure of visiting. Aaron, Kevin, Mark, and their awesome manager Chris were ALL so knowledgable and helpful. I won’t bore you with the many complications of my situation I will just say thank you to all of them for taking the time to explain, explain, and explain again to me(I’m a little technology challenged) but they made sure I understood all of my options. I knew I was making an educated decision about the best plan for my family. I can not say enough about these kind and patient technical associates. I will always recommend this store! Not to mention how clean and organized the store is! Thanks to all of you for putting my interest above your own. Happy Holidays!!!
N J P.
Évaluation du lieu : 1 Naperville, IL
Terrible, terrible service. I needed a new phone and all the clerk wanted to do was discuss my contract and add services. Then I asked to compare different iPhones. This was impossible to do as the phones were at least 30 feet apart. How does a person compare features and the feel of different phones when they are not in close proximity? And even worse, there isn’t a chair in the store. There are phones on all of the walls but the interior of the store is wide open. I was in the store last year, and I had to stand for over an hour and a half just waiting to be helped. I went back this time only because the store is so close to my house. This is a mistake that I won’t make again. I left the ATT store and walked to the Apple Store. What a difference. Waited on immediately, able to compare iPhones, all from a comfortable stool. I will never use this ATT store again. It is so customer unfriendly.
Mike R.
Évaluation du lieu : 1 Naperville, IL
AT&T Mobil service sucks customer service sucks switched to Verizon love it better service and they know how to treat you stay away from AT&T they suck
Steve H.
Évaluation du lieu : 1 Chicago, IL
Surly is the perfect word to describe some of the employees. With the way I was treated over simple questions, I’m surprised this location does any business at all. I came in planning to upgrade my service and buy an in-stock phone, but they lost my sale completely.
Kim B.
Évaluation du lieu : 5 Batavia, IL
After running all over the place to buy accessories for the iPhone 5, Jeff made my day! He went above and beyond what was expected to make me a happy customer!