Extra Space Storage

Extra Space at this location was great! I reserved a spot shortly before they closed, the manager Lauren was very nice, and I got my things in! Considering I moved during a snowstorm, it was nice that I was able to be helped fairly quickly.

Stay Away, LAUREN MAXEY, the manager will make your life a complete nightmare. She took advantage of the fact that I live out of state to overcharge me for my storage. I moved so I can get my son into college and when I got settled in and went online to pay my account they added all these charges to my account. I am more then willing to pay the late charges on my account but she decided to add more then 100 extra after only 2 months late for NO reason at all. I never received any notice or warning. When I called to make my account current she gave me NO help whatsoever. HORRIBLE customer service, completely rude. If I find out my belongings are damaged they will be sued.

I moved some things into storage a few days ago, and am completely satisfied with the experience so far.
The person I talked to on the phone was courteous, the online express signup went fine, and the person behind the desk was considerate and helpful. When I got my unit, I was on my way somewhere else and had just a few minutes to spare; the staff person really hustled to get me checked in promptly.
The place is clean and appears to be secure.

Thus far this storage facility is the best I have rented at. Have had this unit only a week. In the past I have rented at four different facilities. This place is clean everywhere, including inside the unit into which I moved my items. The staff is courteous, friendly, and helpful. I like the way the whole site was planned: specifically the way the driveways between the units’ flow downhill to drains and are banked for the rainwater fro flow to the center of the roadway rather than toward the units on either side of the roadway. Each unit has a a double lip that would prevent heavy rains from entering, unless, perhaps the rain was something like 10″ in an hour (then I couldn’t say what would happen). Basically it seems really well planned. I like the way they determine each persons code to enter. And they take names of those authorized to enter on your behalf, and an emergency contact. There is a 24 hr. onsite manager, even though the office is not open 24 hours. I find the manager presence reassuring, in case of emergencies. If the manager or office staff person is not manning the office at the moment (may be showing a unit or cleaning, etc) there is a button to summon the manager, as I did when I went to rent the unit. I spoke to the person through the intercom and said I had come to inquire about renting a unit and the manager came promptly to the office. All my questions were answered in an apparently honest and forthright manor, for example how soon will the price be raised. How often will the rent go up, etc. In summary I am more pleased than I have been at other storage facilities and the rent is competitive — a few $$ more than one that was less convenient.