Long lines for drive, are very common at this location along with wrong food orders ! Wanted to give this location one more try, but have been let down again … I won’t be returning !
Jennifer W.
Évaluation du lieu : 1 Naperville, IL
I don’t know why I keep going back. Drive through was 25 minutes the other day and 9 times out of 10 the order is wrong. The last time I went, I was waiting at the second window to get my food. The guy at the first window sticks his head out and yells, «Hey, lady, get back here! You gotta pay!» Really? I already paid! Then the lady at window two demands to see my receipt before YELLING for the entire store and drive through line, «She paid!» Of course, I get my order and it is not even correct. What a scene for the entire restaurant! Unbelievable! I will not be back!
Shannon H.
Évaluation du lieu : 2 Naperville, IL
I’ve been eating at this McDonald’s off an on for the past 20 years. The upside is that it’s got a great location, it’s fairly clean, and it’s open 24 hours. The downside is that it’s ALWAYS busy, the drive thru can be REALLY slow at times, and it doesn’t have a play area for the kids. The only reason I ever really come here is when I’m in a rush and I need something fast and cheap. Otherwise it really isn’t worth it.
David M.
Évaluation du lieu : 1 Naperville, IL
This place is a mixed bag. One might get great service one time and a real screw up the very next. Much of the lowly front end help look foreign born or have minimal education. As others have commented, sometimes there will be more people milling around BEHIND the counter than customers in front. You would think that all McDonalds locations would have their act together by now. I don’t think that customers expect The Ritz, but get the order right the first time, in a reasonably speedy fashion. A newer building does not make for automatic better customer service where it really counts.
Desi T.
Évaluation du lieu : 2 Naperville, IL
This McDonald’s location drive– thru consistently messes up orders. Why do I continue to go there? Any special requests such as no sauce is bound to be messed up. Today was the final straw… went through the drive –thru for a quick dinner on the go and the messed up 3 of the 5 meals I ordered. I pulled the car around the building and went in to fix it… They fixed it and took $ 1.00 off that they shouldn’t of charged me in the first place. Customer service is not their priority. I left there more irritated at the fact they were unapologetic and made no true peace offering so to speak. If you go to this location do not have any ‘high’ expectations that your order would be right. Crazy huh?
Mike B.
Évaluation du lieu : 4 Naperville, IL
Recently rebuilt. Clean. Courteous service. They have yet to screw up any of my orders. McDonald’s, food-wise, is always pretty consistent. That said, this location«pluses» the experience with its service and ambiance.