New Balance Naperville

I recently started wearing a foot and ankle brace and needed new shoes to fit the brace. I have been to New Balance before, and liked their product and service, so I decided to give them a try again.
I was immediately greeted by Gideon. He spent almost an hour with me and helped me find a great shoe that would work with the brace. He was quite knowledgeable about the shoe and about what would work best with my brace, and made some good suggestions along the way.
I was pleasantly surprised at the reasonable price for these shoes! I also learned that, if you are purchasing shoes specifically for medical reasons (like to fit a brace), there is a 10% discount.
New Balance has hit the sweet spot when it comes to customer service. Medical discounts, 30-​day return, mixed shoe sizes, etc. This particular store is staffed with outstanding knowledgeable, helpful people.
I wouldn’t bother shopping anywhere else. Thanks, New Balance (and Gideon!)

The staff is very knowledgeable about which shoes and inserts work best for certain types of feet, and they make a personal connection with customers. I told one employee that I’m getting back into running after taking a few years off, and instead of acting snobby (which is the vibe I get at many other running stores), he was genuinely excited for me. He even gave me tips on running form to increase my distance!

I’m a new runner and I’d heard some good things about this place. Boy, was I disappointed! My cousin was helped right away but I was still waiting for someone to say hello. I finally asked an employee if she could help me and she gave me a rude look and asked how she could help me. Not a good start.
I told her I was a new runner and she had me stand on a mat that would show me how my weight was distributed on my feet. After looking at the screen, I asked if that was good. She said not so much, then proceeded to tell me I had flat feet. UHM, NO. I absolutely know I DO NOT have flat feet. She then pawned me off on another employee who was much nicer than her.
He told me the pros and cons of the different shoes and had me try some. But I was already turned off by the previous employee. I walked out of there without shoes and knowing that I will never come back.

If you are a runner and a fan of New Balance shoes, you have undoubtedly been in New Balance stores before. This is a great locally owned store that specializes in New Balance running (and walking) shoes, with a small selection of clothes and accessories like fancy socks and supportive items. I was just browsing this weekend and actually had only come to the store to support my boyfriend (a non-​runner) in his attempt at finding some comfortable sneakers. To make a long story short, somehow I ended up buying a new pair of shoes AND orthotic inserts. Go ahead and laugh, hey, I’m on my feet all day! The salesperson was definitely trying to sell stuff, but I didn’t feel that she was pushy or trying to sell too hard. Quite the opposite, she was friendly and helpful. New Balance has a new machine that a person can stand on — the machine has a tv-​like screen with an infared picture of you feet. It tells you what type of orthotics would fit your feet the best based on the arch and size of your foot. And let me tell you, after doing a shoe test with/​without the inserts, the inserts make a huge difference, in a good way.
Great store, great service, we went home with enough coupons to get $ 30 off our next purchase. And happy feet to boot.