Buffalo Wild Wings

Had had Buffalo Wild Wings about four times at this Naples location. Bottom line is they need a manager there. Two of the four times the wings were okay. I compared them to a Buffalo Wings in North Carolina and it was like day and night. First time I went to this location the bathroom was not clean, dirty enough to leave a lasting impression. Yesterday I did not go in the bathroom but the general appearance of the floors were bad. I had a take out and the wings were dry, like they had been sitting for hours before being served. I think the place could improve but they just need someone to manage the place.

Miserable staff! I’ve never been in a place so sad feeling. I can see why most of the (very few) customers came in for take out.
After reading other reviews I assume that this place will close soon. Especially if corporate would like to maintain a good image.

I’ve been too many times for too many bad reasons… and it’s always the most poorly run restaurant I’ve ever been to. Period. This place is a joke, and the franchise should cancel their affiliation with whoever owns this east Naples BWW. I’ve literally seen a line of other angry customers waiting to «speak to the manager» about lack of service, on more than one occasion. I was so excited when they opened, but so disappointed with every experience.

When we arrived I was very surprised how empty the restaurant was at noon, considering it is across the street from the courthouse. The wait staff was friendly, but the food from the kitchen was very slow. My husband ordered wings and I ordered the salad. My salad was almost $ 10 and it was unimpressive, I would not order it again. There was so little cheese and tomato on the salad that I had a hard time seeing it, literally. The tomato was diced to pea size and it was scarce. My husband liked his wings, but our bill was $ 27 plus tip for 2 sodas and two meals which is a little high for lunch.

I’m so disappointed in this restaurant and have given it 10 – 15 trys and never turns out good. The wings are great when you get what you order but the service is always slow and there are a few nice servers but still slow and there are a few bad servers (bad attitudes and terrible at getting your order right). I ordered traditional wings and got boneless wings, I have ordered bbq wings and got garlic wings, so this is just a couple of incidents. Don’t try to go on your hour lunch break because you’ll never make it back on time. I honestly can’t even see why this location is still open, when I go in there it’s never busy. That should be an indication of the kind of business their doing, but they don’t seem to care.

I was very disappointed with this Buffalo Wild Wings the server was rude and in a rush to get out order she practically yelled at us, after waiting for our good the fries that we ordered barley had any buffalo dry sauce on them and I had ordered my wings with sauce on the side but didn’t get any sauce on the side finally just decided to take everything home and the lady took and extra 20 min to get our check to pay, not happy with this restaurant and will never go there again.

If I could give this location negative stars I would.
Overall, I’ve had very positive experiences at BWW in the NY/​NJ area. I was at the Naples, FL restaurant while on vacation with family. We were a party of 10 and we all expected that it would be a great experience from what we knew about BWW back home. We were sadly mistaken.
It was a UFC PPV night, one of the reasons we decided to go, and they were EXTREMELY understaffed. Apparently they think one bartender for the entire restaurant and bar is sufficient on a Saturday night with a live UFC event. The waitstaff was obviously overworked and couldn’t tend to tables in a timely manner, and there was absolutely no evidence of any help from a manager… the location is sadly lacking in the leadership department.
We endured almost a 2.5 hour fiasco. Our food never came out together, so everyone was eating at different times. Many of us got wrong orders and some of us never even received our food at all! It was atrocious service and I hope something is done at the management level to straighten this out.
The only saving grace is that they discounted our bill for having to go through such a terrible time. I definitely do NOT recommend it and this place is making me think twice about going to a BWW in the future.

Ive been to a few of these, this one sucks, service is ok, food is decent but not cooked to order, manager dosent seem to care once he was aware of the food problems. BWW just lost some points.

This place is horrible. Worst service. Got our appetizers after the food came out and when we went to pay the lady punched in another number on the bill by mistake charging us 450 dollars instead of 45 dollars. The manager said he voided the transaction but he didn’t and now we can’t get out money back whatsoever.

All of the waitresses are very unprofessional, mostly it’s just them not being observant to costumer needs — even when it was SLOW. I’ve given this location several times to change my mind because I love the food –I can just say I won’t come back due to poor costumer service

Ask for Lance, some of the other servers are iffy. Food here is great and the restaurant is in good condition. Dogs are welcome on the patio. They will nickel and dime you on the sauces so be wary of how many you order.

Its NFL wildcard weekend (Sunday) there was a bartender and two wait staff working (that I could see). If there was a manager he or she was nowhere to be found.
Ordered food three times never received order, (I was at the bar whole game) Once bartender actually told me he was too busy to check for me so I never ate. Never got my order, never got anything accept a few beers Which was probably for the best.
Very understaffed for a playoff weekend. And being Naples, FL you should be packed every night this time of year… All other restaraunts have waits.
Wound up leaving 20 bucks as an estimate for what I owed as they could not even muster up getting me a tab (computer issue they say).
Positive Note: TVs are solid other than one projector is a little weak but other than that, audio visual is good.
I was not the only person unhappy. Lots of people around me were unpleased.
Probably will never return.

Just made my first and last visit here. Walked out after waiting an hour for 10 wings. Management here is clueless. Half-​filled restaurant and no one is eating as there is apparently no one in the kitchen with a brain.

Service is so slow you can file your tax return and get the refund before you get your food ordered and delivered.
But as for the sports bar side I love it. Bar area is wide open and lots of places to sit. Huge bar and lots of TVs playing. Beer is always fresh. Ice is always cold. The Coke never tastes like Pepsi.
Go there to drink and watch the game and you will love this place.

please wait to be seated… Worst place ever. Outside is desolate. Swear drug deals are happening in the parking lot. We called ahead for our order when we walked in we waited at the front counter waiting for anyone to talk to us. No one ever did, we walked to the bar and the bartender ignored me for a few minutes. When he finally acknowledged me he said he would check on our order and he never came back. We went back to the front of the place and someone was now at the front desk but he to ignored us.
Not a recommended place.

Worst service ever. I have been here on several occasions and keep giving them the benefit of the doubt but they never disappoint to deliver the worst service ever. Sitting there for over 15minutes before ever being acknowledged and extra 20 to even get a beer. If you are not sitting at the bar forget about getting good service. Our waitress Breeanna was horrible and never mentioned we had to pay for extra sauces even though we ordered 5. She thought we were regulars and should already know. Okay!!! Not acceptable. Honestly was hopeful this place could have potential but with the horrible service it is never going to last. I will NOT be back.

This is one of the better b dubs I been to. food was consistent, food came out hot and fresh tasting… however, service was a bit slow… when you order hot wings (mango habenero in this case) the waitress should just expect to check on you regularly for a refill. but oh well.

Went here this afternoon (a Saturday) around 4:30.
Had never been to a Buffalo Wild Wings before. So, of course, we were simply obligated to try the wings. We ordered boneless mild buffalo wings as an appetizer. Mind you that I in fact used the phrase «as an appetizer» when ordering. Twice, actually.
Well, right when I was thinking to myself that it’s taking longer than I’d expect for the appetizer to come out, they brought it – with our entrees. So what, right? No big deal. We wanted it as an appetizer, but whatever.
So we dug in, and came to find that the wings we’d received were not the mild buffalo that we wanted, but instead (I guess?) were barbecue… Not that they weren’t delicious. Whatever it was, it was great. Just, you know, not what we ordered.
In the interest of time, though, we said nothing about it. The place was pretty busy and it would’ve taken too long to correct.
The wings were good nonetheless. I ordered a pizza flatbread as an entrée, and that was pretty tasty too. Nothing mind blowing, but tasty. My spouse ordered a build-​your-​own burger and said that it was decent, but that the meat was disappointingly bland.
All in all, I’d say the food was reasonably tasty for the price, and while there was definitely a mix up with the wings, the service wasn’t terrible. Our waitress was fairly attentive and pleasant.
I would return, and would give some other items on the menu a try and perhaps specify three or four times when ordering that I wish for an appetizer.

For those of you who reviewed upon the launch of this store and haven’t been back recently, I urge you to come back. They have tightened the ship with stronger management and better servers. Of course, two full time bartenders (A. and S.) are rock stars behind the bar and will keep you happy. They love their regulars.
I have had excellent experiences with groups of people, by myself or with just a few friends. Service has always been friendly and quick. The wait time on food is what should be expected for a busy place, and always good, from the awesome wings to salads and big burgers.
There is happy hour from 2 — 6 with reduced prices on drinks, $ 3 snack foods and $ 5 foods like sliders and such. Tuesdays are traditional wings for 60 cents and Thursdays are boneless wings same price. The last 2 times I’ve had the wings were massive and cooked to perfection, so good with he Buffalo seasoning.
There are a bunch of new people who regularly are playing Buzztime Trivia and Poker as their home bar now as well. Pretty good competition, too, if you’re into that, which I am.
Pop in, give this store another try and request whichever game and sport you’re looking for! Bring the kids, too. There’s plenty for them to do as well.

Naples first BWW is near the court house., B-​dubs (hip new name), BW3(real old name) is well known for their brand of wings with a variety of 4 rubs and 15 – 16 sauces. The layout is sports bar style with a combination of flat panel screens and projectors.
I am a real big fan of BWW I have quite a few visits at Other BWW so its neat to be at another start up grand opening. However, It was not so grand without any real fan faire. No big advertisements radio live remotes, no specials, no giveaways, no free wings for a year? different. Ok. ok?
So, I was surprised that they were even given a CO before I snowbird back north. It is the type of place that will average 2.5−3 stars in general. For both franchise and corporate stores.
When I came in I was quickly greeted and offered a seat many to choose from. This place looks over staffed with waitstaff and mgrs, trainers. keeping busy.
After taking a bar seat I was quickly ID’d and served. The Patio is not done yet boo. and buzztime trivia was not set up fully yet. The games were on but boxes were not communicating to the network. And was unable to join with the phone app. I requested that the channel be changed if no one can play along. The mgr took care of it quickly.
They are quickly getting adjusted to ordering drinks and although this is an end unit there is only two windows on the NE side of the building. Anymore windows will detract from the screens in the daytime. I was a little surprised to see that this store still uses big projection screens. They are weak and can’t really light up a wall well. Yes I have seen better so to be fair its only been open two days, so let’s hope it improves to at least become an average BWW.
The bartender Chris R and Steve O were friendly and were quick to serve up and recheck for refills.
The video games were limited to a claw game near the host stand/​restrooms and 3 other games in the back near the bar. A bowing game, Golden tee and Big hunt game. It would be nice to see a dartboard or pool table. Hint hint? Please?
Food: 4 The boneless wings came quick and hot as ordered. Why no specials on wing Tuesday or boneless Thursdays. $.60 a piece. is pricey!
Ambiance: 2 standard look with gold and black. The NE wall has a garage style door and kinda cave like that’s fine by me since they still continue to use old style projection units to beam TV onto white screens. Ugh.
Service: 3 they were quick to serve but didn’t know when the patio would be completed or when the buzztime trivia would work. NO Happy hour specials for food or drink was not promoted. Since it was their 2^nd day open. No pitcher of beers, or specials so you have a choice of bottle mug pint or tall. The bar service station does not have any soft drink service so get ready to wait for a bartender to sling up your soft drinks too.
Location: 2 not very close to me, but that area could use a good sports bar and I’m glad they made it to Naples I hope that 2 – 3 more stores open in the future near my home.
Value: 2 No happy hour food or drink specials??? Usually they have dollar off drinks 3 – 7 and late happy hour 10:00 — 12:00 Wing Tuesday .40 and boneless Thursday .45 i had two tall domestic drafts at a little over 4.00 each $ 8.00 plus tax and 2 tip was a little pricey for draft beer. But still sort of affordable.
Overall avg= 2.6. Meh I had better. In time… I’m sure it will improve. Welcome BDubs.