Dillard’s

I am compelled to write this on behalf of two young African American women that were attempting to return a dress. I happened to walk in with them and they went to the same department I was in. They approached the sales lady and asked if they could return the dress. Instead of doing the return she looked at the receipt and told them they had to go to that department. This happened to me one time in this very store and I marched over to customer service armed with her name to complain. I, however, am a white woman. They went to the other department. As I was leaving I walked passed them attempting to return it at the department they were told to go to. The white sales lady actually smelled the dress and took one that had not been purchased but was still in plastic wrap and told them that it did not smell the same. I am so appalled at this and I noticed the ladies just left and did not go to customer service which is what I would have done without thinking twice.

You are my most favorite Dillard’s EVER because your sale section in the misses’ department is FANTASTIC! I constantly buy Tahari and Antonio Melani suits from you for a song! (It’s hard finding a suit that fits and to find one… or two or three… that fit AND are on sale? Well what more could you ask for??) Always a pleasure to shop at this location.

Smaller department store but covers all of the basics. Clothing is higher end than the rest of the mall. Has a decent size Petites department.