Cassandra Salon and Spa

A big thank you to Valerie, who did a spectacular job and record time on a blow out for me today. I have the worlds most unruly, curly, frizzy hair and she transformed me into a person with nice hair. I feel like a new woman!

I went to the same stylist at Cassandra for years. Silly me. I don’t think my stylist even once asked me about myself. I know he didn’t know (or care) what I did for a living. If I walked out of there loving my hair, I would have overlooked the arrogance but my hair was just average and their prices are inflated. I switched to Limelight Salon in Hudson and love that place. Melissa does my hair and won’t let me leave unless I’m 100% satisfied. Their prices are great too. Cassandra needs to take a few lessons from Limelight.

So happy to have found Cassandra Salon! Michelle is the best stylist I’ve ever had. The Salon is always immaculate, they offer water, wine, coffee, etc. every time you visit. Michelle takes the time to understand what I’m expecting out of the appointment and always offers her opinion as well as options for how to go about coloring. Every time I leave the salon I feel fabulous! She even curled it special for my birthday at no extra cost. Cassandra Salon is my favorite and the only place I trust with my hair!

So, I took my GF to get a facial. The name of the person she had was Mary too btw. Anyway, she goes in for a facial and ends up spending $ 225 and is like almost ready to cry. The girl convinced her to get a full peel too and she tells me after that her skin feels exactly the same and it didn’t even look like anything was done. She said most of the time the girl was just talking. I don’t know exactly what she did, but it certainly wasn’t worth the price. And she took advantage of my GF too by convincing her to get this peel. It literally looked like nothing was done. Overall, very disappointing experience, at least for facials. Update: They offered her another facial because she wasn’t satisfied. So, bumping score up to ²⁄₅

Highly recommend Joanna Kopec she always listens to what you want and understands today’s styles! My hair use to be really knotty and she’s given me advice on how to avoid that. Since I started to see Joanna I barely ever have knots. She is great at highlights and haircuts!
I also see Mary for my eyebrows and she is awesome! Quick and precise and super nice!

The salon itself is very clean and spacious but the stylist here was extremely rude. I definitely won’t be back.

Always go here!!! I have very curly hair and this is the only place that can do my Brazilian wax without any problem. I love that they have the hard mold wax and the honey wax.

DISAPPOINTING! Went here today to get my roots touched up. I’m naturally brown but dye it blonde. The woman that did my hair was rude and reminded me multiple times that she had a client after me and couldn’t take too long with me. While rushing to wash my hair out she somehow managed to spray the water down my back. After that I noticed my roots were bright orange. I asked her if she had used bleach like I asked and she told me she didn’t because she thought it would be damaging to my hair. At the point I told her I was upset with my hair. She told me to hold on and that she would blow dry it to see if the orange went away. Obviously it did not. She continued to blame me for not taking care of my hair and told me that I just shouldn’t be blonde. She did end up apologizing after though and got me a discount on the hair coloring. However when I went to the register to pay I still owed for the $ 30 blow dry she insisted on doing.
Terrible service. DO NOT come here

Acutally I am a fan of Sara Duquette who is terrific stylist and color expert. She will make the most of your hair! I’d been searching unsuccessfully for many years following a great experience with a gifted «Newbury Street» stylist. Sara will not let you down!
Indeed there are problems with the Salon in general, especially the attuitude at the front desk. But my experience with Sara has certainly made it worth the «attitude headache.»

I have been going to Cassandra’s for years even though I live in Boston. I have tried many salons here in Boston but had been paying WAY too much for a hair cut so I decided to just make the trip out every couple of months (Hair cuts are under $ 50). I actually had the misfortune of trying a small place in Brighton Center and they ended up messing up my hair. Luckily Rachel was able to squeeze me in and fix the disaster!
Both Tracy and Rachel have done an amazing job on my hair cuts each time I go. I highly recommend getting your hair done by either of these ladies, you won’t be disappointed.

It is a beautiful salon, but their nail services are disappointing. I had an acrylic fill done and within three days two of the nails had broken completely in half. Overall, not the greatest impression.

I just don’t get why everyone gives this place such a bad review. They have everything here and it’s clean, their spa appointments are always on time if not early, and everyone is so helpful. I wanted to add here that I had ombré done to my hair and if you want to try it, Desiree is the girl for you. She is a pro at it and has had previous experience on Newbury Street so you know she’s had the high end clientele before.
Desiree will do to your hair exactly what you want to have done, and what she tells you she’s going to do to your hair is also exactly what you will get. No surprises. She’s a perfectionist and REALLY good at color. I got so many compliments on the ombré and have been back to her several times for touch ups, color glazes, and a hair cut. Desiree will also consult with you to make sure she does what you want the way you want it. I’m not kidding when I say this and that is a fabulous thing. I had a lot of blonde highlights in my hair before, but have naturally dark brown hair. She transformed my hair to it’s natural color over a couple of appointments while keeping both its integrity and health. I now have beautiful ombré-​d hair, and her to thank for it. Definitely see Desiree if you want an upbeat, young, and talented hair designer! She’s the best!

I’ve only ever experienced their waxing service, and its always been great. Staff is efficient, the brow and lip waxing only takes about ten minutes in total. They also use which hazel to make sure you don’t look like a clown with a red stache afterwards. Over all pretty good! I recommend Mary!

Cassandra’s is an attitude headache. Their staff, in general, are rude and they are constantly bickering at work, while your sitting in the chair getting your hair done. I would not recommend this place if you like to relax at your appointments.
.That being said, for those of you looking for Lindsay Weldon, the awesome esthetician that is committed to your relaxation and knowledge, she is now at Salon Belle Vie in Merrimack!

I’ve never been blown away by any of the color jobs that I got at this salon, but they always looked nice enough. The staff is generally friendly and I do like the boutique that they have up front (though I never bought anything because it was far too pricey!) I had some conditioning treatments which didn’t seem to do much and the color that they used seemed to fade fast. Then I learned to switch to Paul Mitchell products and the color has lasted along with the shine. I guess it depends on each person’s hair, but the products used on my hair at Cassandra’s didn’t do much for me!

Went to this salon on the referral of a friend. Nice that they use Goldwell products. However, I had basic color on roots, a few foils, and a cut. Insanely overpriced. Quality of cut was fair-​at best. Color wasn’t great, at all. Stylist (Laurie D) said she’s worked there for 15+ years.
I would never recommend her. Had a frosted look to it. I’m 44 years old, coarse-​curly hair but very easy to color. Had an orange hue… rather than carmel. Lesson learned.
Total overpriced. Stay away.

I was a regular customer at Cassandra’s for about three years. Usually, I would just go in for a cut or a slight color change. They handle these types of requests really well.
It was when I started asking for more complicated services that I became disappointed.
I went in to have my hair and makeup done for my prom, and they botched both. The person I made the appointment with to do my hair cancelled, and they gave me to some other stylist whom I did not know. She rushed the job, and kept talking about how she was expecting a call from her doctor. I get it if you’re concerned about a medical test, but shouldn’t you not be working if it’s that serious?! I ended up looking like Shirley Temple. Not exactly what I wanted. I had to fix it myself at home, and it still looked horrible.
Then, my makeup. They use all-​mineral makeup, which is nice, but they went way too far with the eye makeup. It looked horrible. I had to take it off and re-​do it myself. And it was pretty expensive.
Then, a couple of months ago I went in to have my hair brought from a light brown/​reddish shade to a dark brown. I walked out of the salon with nearly-​black hair, which did not flatter my pale complexion. I had to fix it myself with one of those drugstore hair color removal kits.
That experience was the last straw. Their prices are ridiculous for such terrible service. I will not return to this salon.

I’ve moved on to a new stylist, because I wasn’t happy with my color the last few times I went here. I think for the area, this is a nice salon but it wasn’t working for me. The salon is pricey, and when spending that much I have to love my hair.
I scheduled a massage here a few times too, and it was just OK. Great spa ambiance, but not the best massage.

I think first impression of appearance, is that you are wowed. The salon and spa are lovely to look at. Spa is a little bit small but that is because it’s a lower extension to the main attraction-​salon.
Now, here is why I do not go here. I have been a client before and each time, the stylist acts very arrogant. you can sense cattiness in the air at this place. Why would you want to go to a place where you think you are being whispered about. Second of all, I sent my other half here and he had a bad experience. His hair was not cut modernly. but cut too short, like something from the 50’s…just not up to modern standards. This goes with other people I know who used to be clients and stylists here. that left.
When you try to explain your side of your experience, the attitude is unprofessional…
Save the $ 100 for your cut… go to Super Cuts in South Nashua… Tara, is great! She can do anything and they are cheap.

First time I went there after a friends recommendation. I had Sky. I brought in several photos of Jennifer Anniston. I ahd dark hair and I wanted highlights and a cut.
I walked in with dark long hair and walked out with half dark half blond f-​d up cut. :(
I was SOOOOOO disapointed, not only did I not get what I asked for, I got something not even acceptable. It looked horrible.
After spending $ 200+, I called the manager back the next day and complained. She insisted that hes a TOP colorist but offered to redo it for free.
I took the offer and got it fixed by someone else. It looked good. NOT jennifer anniston… but good. I guess you have to go to the hair stylist of the pros to get the same look. :(
Anyway. I DO NOT RECOMMEND SKY. Other than that the place was nice. Pricey. Free beverages while you wait. Stylists are not very personable.
Oh well.