Smokers Haven Inc

Went in for a simple rig, quartz banger, and dab stick for a client gift. It seemed that everything went well. I picked out a nice piece for the price ($ 50), and asked the salesperson «TCROW» to find a banger that matched, while I picked out a dab tool. She rang up my order, wrapped everything carefully in bubble wrap, and thanked me for my business.
When I got home, I unwrapped everything, and found that I got a 14 mm female 90-​degree quartz banget for my 18 mm male stem. I am flying out tomorrow a.m. early, and am in Boston, more than an hour’s drive away. Fortunately, someone else from the Nashua area is flying to the same meeting. I call her and ask her to pick up an 18 mm female 90-​degree quartz banger.
She told me that she went to the store, asked for what I wanted (though she is a fan of Earl, she is not much into the equipment specs), and what she got was an 18 mm Male, 45-​degree quartz banger.
To the manager/​owner: My client is a globally-​recognized brand associated with cannabis. You are not just selling to stoners, anymore. This gift was the first of many such. Ones that I will no longer be looking to purchase from your store. Instead, I will continue one block to the next mini-​mall, to Good Times Smoke Shop, where I will be paying 10 — 20% more, but whose staff have never left me wanting to be satisfied.
The kicker is the store’s return policy is not made clear until the cash has been exchanged, and the receipt printed: «All Sales Final».
You started a customer loyalty program recently. If you are not willing to fix the shortcomings of your employees’ service, you deserve none.
Since your people screwed up twice in succession, and I cannot get my money back for their incompetence, you get this, and a whole bunch of other reviews that tell people how you operate.
Ticket #N-​116 791
You have my email address. Fix this, and I will let people know, too.

Great layout, awesome selection, and very friendly staff. Went in needing advice and wasn’t fluffed off like in most shops. She took the time to work with me even when the place filled up with other customers. Definitely coming here from now on instead of there place down the street!