All My Sons Moving & Storage of Nashville

Wow — talk about bait and switch!
We met with the All My Sons office in Murfreesboro and very carefully described what we needed. We prepaid the three hour move in advance and were assured that that would be the only cost. The movers showed up on time and proceeded to wrap all of our furniture in plastic. As we were concerned about the time and price, they kept telling us that there would be no problem doing it within the prescribed time. They did a nice job of the move and we thought all was good as it was within the 3 hour time period we had prepaid. THEN we were told that there was an additional $ 150+ charge! $ 50+ for the plastic wrapping we hadn’t asked for and $ 100 for an additional hour for them to travel locally, which is absurd as the total distance thy travelled was 3.6 miles. When I called to complain, they did refund the cost of the wrapping plastic but would not get rid of the travel charge as it was in the fine print on the 3 page contract they had my 80 year old mother sign when they arrived — stating that it was the same as what we had discussed with their office… Very nice guys who did a good job, but BUYER BEWARE on the costs

They called me on a private number one day for a «quote» and I didn’t answer. They sent an email too. Then I googled them and saw all their bad ratings so I decided I wouldn’t use them. They send me emails almost daily now, with no working link to unsubscribe.
So my phone number still has my area code from my hometown. They somehow made a phone line with the same area code, probably so I’d think it was a friend from back home. They called me 8 times in a week with no voicemails. I didn’t answer because I didn’t recognize the number. They finally left a voicemail today and I found out it’s this psychotic moving company. They think that they will get me to hire them by harassing me almost every day by phone and email.

They unpacked and resembled our furniture after an over seas move about 4 months ago. Just recently I noticed that our sofa has started to feel a bit saggy in the middle and making cracking noises so my husband and I had a look and we discovered that the movers put the base of our sofa on backwards… Not only is the sofa now cracked down the middle but we thought we will just take all the screws out and put back together ourselves and fix since our insurance said it was too late to claim. Not the case! First they only put in 8 (out of about 20! screws that needed to be put in) and not only did they put less than half the support screws in but they stripped the screw heads they did put in so now we cant even get the 8 that are in there out! So thanks a lot All My Sons, you have destroyed my $ 4K sofa and if you were not going to put all the screws in properly then you should have told us and I would have fixed it. We also noticed that my sons crib also was set up wrong, again didn’t put all the screws in! Luckily I had a look at all the furniture they put together after the sofa incident.
We have moved 4 times Internationally and have never had issues like this. I think that big moving jobs and building furniture back need to be left to the pros and not these guys. Fair warning to anyone out there that uses them for a move.

I chose AMS because my phone estimate conversation with Phillip gave me the best option, but nothing that we discussed came to fruition.
8am: We woke up and had breakfast, waiting on movers to arrive.
10am: We hadn’t heard anything from the movers and now our arrival window was over.
11am: Called AMS and was told that the drivers had worked too late the previous night and weren’t allowed to come to our appt until the time limit had elapsed. I was irritated that no one had called us to inform us they would be late, but okay… I understand things happen. Guy on phone says the driver just left and will be calling shortly.
11:45am: No phone call from driver. Still waiting. Called back to operator who put me on hold and called driver. Came back to my call and said they were about 5 minutes out, driver would call me asap.
12pm: Still no call, called operator who gave me the driver’s number. I had to call the driver and he said he was 3 miles away. No one seemed to care that we were now 2 hours past our latest start time and that I was having to call to locate the driver. This is where I began to realize communication between the hub and workers is very poor (this fact later confirmed for me by the workers, who kept apologizing that they weren’t being told any info that I was relaying to the hub).
12:15pm: Truck arrives. They begin moving my and my fiancé’s stuff.
**At this point a girl in a convertible drives through my parking lot and a worker «cat-​calls» at her, «Hey, baby! Let your hair down!» and whistles. I do not find this professional and it is a form of sexual harassment to verbally call at women who are just going about their lives.
3pm-4:30: Moving stuff out of my fiancé’s apartment. Things are almost out of the apartment and are lining the halls on our floor and the main floor to front of the building. Moving starts to slow down. I ask the guy in the truck if it is all going to fit or why no one is doing anything now. He says he’s not getting it all in and doesn’t know what to do. After 20 minutes of nothing happening, I ask the worker to call the manager and let me talk to him. The worker did not let me talk to the manager, but called himself and walked away. When he came back, he said all they could do was send another truck. He said, «Don’t worry, we will make it right. You won’t have to pay for the other truck since there have been so many issues today. We will also stop the clock now to stop paid time.» This was pretty much the only solution, so I said that would be fine.
This is where things really do downhill: My talk with the manager makes me more upset that any other experience that day. I’m a manager in customer service and I would get fired for talking to a customer the way he spoke to me. It made me so angry that he kept cutting me off and back tracking on things said by the worker that I lost my temper. He said he, «didn’t see where they had made any issues other than being a little late». I’m sorry, being 2 – 4 hours late and NOT giving a courtesy call to the customer is a major issue, not a «little late». He doesn’t concede that there is anything wrong with being late or not calling. Plus, there’s all the calls I’ve made and back and forth with driver that don’t seem to be a problem either. Then, I tell him that I would like to file a complaint with whoever is in charge of scheduling trucks/​deciding what to send because I was VERY clear that I had two separate living spaces being moved at once with Phillip. He said, «I’m all you get, so go ahead.» Then he laughed. This made me even more upset. I tried to not show my frustration but I told him that a moving company should be able to send the correct size truck for a job. He laughed again, «It’s always funny when people think it’s our fault when the truck shows up and they have too much stuff! We move things. We can’t help it if you have too many things to move.» Actually, YOU are the exact person in charge of the process of moving ALL my stuff. That’s why I pay you! Then he told me he would «have the truck turn around if I wasn’t going to pay for it.» This was after I told him the driver said I wouldn’t have to pay, so I am grateful for him correcting the issue. I told him I didn’t have a choice since I was sitting in the hall alone with all my belongings, did I? He said he can’t help if I’m alone, which totally skirted the issue that the workers left all my stuff in the hall. What would have happened if I didn’t have a guy who could go to the house to keep the process moving? What if I refused to pay for the second truck? Would a professional moving company just move all my furniture into the halls, then just leave it there for me to figure out what to do with it? I finally just told him I was tired of arguing and thanks for sending the truck, I’ll pay for it. It still hasn’t arrived at this point. He said he would call them and I hung up.
Takes until 9pm to get moved to a place 45 minutes away. This is a nightmare. Period.

This is the worst moving company you could imagine. They took terrible care of our things. The three movers went so slow which is a huge problem when you are paying an hourly rate. 1 of the 3 was always standing around watching the other ones. They scuffed walls, and furniture with no cares at all. Then the final issue is they smashed a glass table that was relatively expensive and then tried to offer is 10% of the cost of the item. They are total scam artists. Do yourself a favor and go with a much more reputable company who will protect the value of your items and provide you with speedy service

Horrible! These guys damaged a brand new treadmill, corners of drywall on the house we moved out of and then didn’t even move all items into the house. Upon submitting several claims and sending a couple emails, I still haven’t heard from anybody to rectify the damage they created! I wouldn’t suggest them to an enemy!

If I could give no stars i would. I am beyond pissed off with this company! I called to schedule a move on a Saturday, I was told they would be here at 2, around 2:40 we are still waiting. So I decided to call and see what was going on. David answered the phone, I asked where they were he said «oh they are still at there first move so it’s going to be anywhere between 4−6», immediately my blood starts boiling. I asked was anyone going to call and let me know it was going to be so much longer? His response «we are talking now». Then hangs up in my face. UNPROFESSIONAL. Keep in mind they quit moving at 11, so they expect to have a 2600 sq ft house moved before 11 when they might not get here till 6? Doubtful. When I asked that he said we can come back Sunday morning, which is NOT an option! Next we get Scott on the phone who says he is the «supervisor» he was who I spoke with a couple days back to set up the appointment. He says he told me it was going to be 4 – 6, um no, don’t lie to cover your ass it’s to late now. Then proceeds to tell me that he suggested Sunday morning which once again no he didn’t bc it wouldn’t of been able to happen. Long ridiculous story short I called around and found a company that was able to come on short notice. I called Scott back and told him we found another company and that I will be calling to speak with the owner Monday and writing a review, so here it is. I will NEVER NEVER NEVER recommend/​use this company ever again!!! I have never experienced such disrespect with a company! All my Sons should be called All my Bullshit!

!!!do not use these movers!!!
they are thieves and made off with $ 10,000 of jewelry while no one was watching! not to mention, they destroyed three large pieces of furniture! and on top of all this, the manager is denying that anything happened and is very uncooperative! save yourself the trouble and take your business elsewhere!

We had them unload our box truck. Very quick, courteous and professional service. I was very pleased with our experience with them.

Super frustrating company to work with. I cancelled with them days befor my move. I talked to 3 different people over the course of a week or so and each one told me different prices, rates, discounts, etc. and when I called them out on it they were rude. I would rather pay more money to a different company than give them my business. Fortunately I found a GREAT moving company and it ended up being cheaper. Pick 6^th man moving instead…

I guess I’m shocked at the negative reviews and based on my experience I’m actually wondering if there are more positive review out there who were too nervous that theirs was a rarity rather than the norm.
Rarity or not I’m going entirely on my one experience.
I had a very good experience with these guys. We did a local move really just five miles tand had two small apartments to combine into one small house.
To start, all my sons was one of two of the moving companies I contacted to actually get back to me. They contacted me only a couple hours after my first email and willingly gave me a quote on the spot. I kept them on hold a few days to hear from other companies and their rate was the best, plus they followed up with another call. I got a confirmation email right away and had a follow up call again a few days prior to the move to get timing down. We took. The morning slot and a confirmation email came again.
Day of the move, I had a call alerting me they were on the way. Michael and Charlie arrived on time and these guys were brilliant. Pro, they walked through quickly, wrapped up what was needed, ordered everything for efficiency and were sure friendly.
Apartment two had a two flight staircase. They walked it up and down with bookcases, 42″ flat screen, a lounge chair, bed frame, effortlessly, fast and not even losing their smiles despite the added up and down the flight of stairs.
At the new place, I faded. All energy was shot even though we had barely been at this move more than an hour and a half — including travel — and the guys kept going, up down, placing where we asked letting us help by rebuilding bed frames and moving boxes around to create space. Removing protective covers like the pros they were, no scratched or dinged anything and really just making it all so easy.
All around a great experience for us. Not sure if it was the type of move or what but really I wouldn’t say we had any of the negatives that I see here.

Scheduled for an afternoon move and they showed up at 8:30pm after estimating showing up at 1:00pm. Nor did they communicate about when they would show up, We had to call them. There were only a few pieces of furniture to move, from Gallatin to Nashville, yet was charged for 3.5 hours. Super expensive compared to other companies too.

The most unorganized company I’ve ever dealt with…
Had All My Sons booked for a quick, in-​town move. Two days before my appointment, Corey called and cancelled, saying they were overbooked.
«Is there anything you can do? I’ve got to be out in a couple of days,» I told him.
«No.»
I had a confirmation and let him know, but Corey said, «That doesn’t mean anything.»
When I asked if there was a manager I could speak to, Corey said, «I am the manager.»
I understand that a short move, maybe 3 – 4 hours, will be the first to get bumped and problems happen. In such a competitive business though, I do expect better service.
So the move was cancelled and I luckily enough found another mover (Two Men and a Truck) who could take me on short notice.
Then I got a message from All My Sons the day before my move asking me to confirm my address. Then another call, which I picked up and told them about my conversation with Corey.
My real estate agent then called and explained the situation to them, so make sure they knew we were no longer expecting them and that we’d found somebody else. On the call, the guy was very apologetic and told her, «If something falls though, let me know and I’ll make sure we work you in.»
Then, as I was moving, I got another call from somebody else (Alan?) wanting me to confirm my address and I had to explain the entire thing again.
Everybody I or my agent talked to was nice, with the exception of Corey, but the organization of simply getting movers to show up (or not show up) is lacking. Why chance somebody leaving you high and dry when there are so many other great companies to choose from?

They moved a baby grand piano for me from Nashville to Clarksville. They were about an hour late, but that was due to the unwieldiness of the piano, so I can’t hold it against them. A tad expensive but the movers were careful and polite.

In my opinion one of the worst moving companies. They were just moving me across the street. They broke numerous pieces of furniture, left refrigerated food outside in the summer sun. Took the doors off the frame to get furniture out but never put them back on. They actually left a whole room, and my husband with a neighbor had to move it.

Our movers were wonderful and we will use AMS in the future. If you have a choice of movers, ask for Umar! He was very nice, helpful, and a joy to be around throughout a typically stressful experience. Highly recommend him!