Ellis Moving and Storage

Terrible! Like everyone else our items were held hostage. When you order from large retailers you get know choice in who they choose to deliver it. If you see this company on your tracking order beware. We paid thousands in advance for a bedroom set that we haven’t seen for 5 weeks now. They will call you and tell you it hasn’t arrived even when your tracking statement said it did. Then they call you back and say it was a mistake and they have it. They set up delivery times and don’t show and make excuses such as there truck was inoperable. Ridiculous! Fraudulent!

We have had a horrible experience with Ellis and it hasn’t even been resolved yet (at the time I am doing this review). As I write this, it is Tuesday 9÷29÷15.
I ordered some chairs on 9÷2÷15 from IKEA. The estimated delivery date was 9÷14÷15. The first contact I had with Ellis home delivery was not until 9÷17÷15 (I understand it was an estimate). They said they could deliver on ⁹⁄₂₃ and that they only deliver during normal business hours, no Saturdays. I work a normal job, so there was no way I could get off that quickly. I already had clients scheduled all day that day.
I had to go two weeks out for a time I could mark off part of my day, so I requested Friday Oct. 2^nd. To add to the stress of trying to get this coordinated, we were trying to get some other things coordinated and delivered on Saturday Oct. 3^rd (It’s too much to explain in this review, but I’ll just say, it was legitimately very important to get the IKEA before Oct. 3^rd).
When I made the request to Ellis for Friday Oct. 2^nd, it was two weeks prior to the date (the request was made on ⁹⁄₁₇). I thought this would give me time to get the other stuff scheduled. I was told by Ellis home delivery on ⁹⁄₁₇ that they would call me early the following week (which was last week) to schedule. I never got a call. (In the mean time, I was able to coordinate the other furniture delivery for ¹⁰⁄₃.)
I called Ellis back on Wednesday ⁹⁄₂₃ and they said they hadn’t started scheduling yet for the week of the 28^th. I called back Friday ⁹⁄₂₅ and was told that they hadn’t started scheduling for this week and that I would get a call next week (notice the pattern here, they had told me the same thing at the end of the previous week). I explained the desire to have delivery on Oct. 2^nd because of all the other things I was trying to coordinate and that I had already taken off work for that day and gave them ample time for the request.
I didn’t get a call Monday, so I called today Tuesday ⁹⁄₂₉. I was told that they «must have misplaced» our paperwork and that they had already made out the schedule for this week and couldn’t deliver our furniture at all. The latest I was told is that they should be in the area this coming Tuesday ¹⁰⁄₆ (which completely messes up other outside factors). Even this is not a guarantee as it wasn’t a confirmation, but now I have to block off part of my day this coming Tuesday day just on the hope that they might be able to come and also hope that they can come at the time I mark off for work. I am already loosing money because I took off part of this Friday. I don’t expect to get those hours filled with a day’s notice. Now I have to take off part of this Tuesday.
With my job, my hourly rate per session is $ 140. There are six hours I’ve had to block off for this so far. That’s $ 840 I am missing out on because of this delivery company. On top of that, if we have to have the pest inspectors come out a second time, that will likely be about $ 100 or more.
The chairs I ordered were $ 1,189. It is costing me almost that much money just to get the chairs to my house (so far). This seems entirely unacceptable and I don’t even see a recourse. It makes me not want to shop at IKEA online and it definitely makes me never want to interact with Ellis home delivery. It’s been a month since I ordered the chairs and we still don’t have a confirmed delivery date. As I came to write this review, I see that I am not alone in having a very bad experience with Ellis home delivery.

Horrible… absolutely horrible!!! they have held my Ikea products hostage for 2 months now!!! We own our own company, and if we had Ikea as a client and suddenly lost them due to laziness and lack of efficiency we would be ashamed… The company doesn’t care are at all. They are so rude.

They are the worst. My delivery West posted be here 3 weeks ago. They told me it would be delivered on a Friday from 9 to 1 PM. They didn’t show up or call me. I had to keep calling the office to figure out when my piece of furniture was going to be delivered. I rescheduled my entire Friday around the delivery for a no-​show. I’m calling IKEA to make a complaint against them and ask them to use another company.

I am currently waiting on a mattress that I ordered over a month ago. As of today, Ellis has had my mattress for 12 days and was scheduled to deliver this evening; however, I just received a phone call that the truck broke down so they won’t be available to deliver it until Saturday. I refuse to ever do business with this company or any company that uses the services again. Saying their customer service is poor is being courteous to this company.

I placed an order from JC Penney, part of which was to be delivered at a different time than the rest of the order. The first order arrived 2 weeks after it was supposed to because they «don’t come out to Hendersonville very often» and I work retail so the times that they would schedule me for delivery (which they TOLD me the times, they didn’t ask the times) I was not available. All the times that they quoted me were in the middle of a normal work day (between 9 A.M. and 4 P.M.) when anyone with a 9 – 5 job would not be able to be there. When the first part of my order got delivered, they put everything together and went on their merry way. It wasn’t until later that I realized that every piece of furniture that they brought in was scratched or nicked in some way. The scratches were in places that aren’t that visible, so I didn’t notice until a later time. Now, I am waiting on the second part of the delivery. It was SUPPOSED to be delivered February 12 (at a time they specified, which neither me or my wife were available.) and it is now March 7. They have set up 2 other delivery dates, informing me when it will be delivered (all during the day, when my wife will not be home and I will not be home). After the last one, I gave them my availability for the next 2 weeks and told them that if they schedule me for any other time, I will not be available and neither will my wife because she works 8 — 5 every week day. I had not heard from them after 2 weeks, so i called this morning, got put on hold for 10 minutes, and the person on the phone said «OK we have you scheduled for next tuesday between 10am and 12 pm.» Luckily, that is a day that I have off, and I told the lady that the time quoted would work, but that I am a paying customer, and that just because I am in Hendersonville doesn’t mean that I don’t care when my stuff gets here.
I will NEVER use this company again, and will not be ordering from any stores that use this delivery company.
As of this review, I still have not received my chair and am not expecting it to be in good shape when it gets here.

Was contacted by this company from an inquiry I did for a moving quote for North American Moving Company. The representative came to my house on Monday and it took 4 days for actually to receive the moving quote estimate. When received the quote saw many charges on it for services that I didn t asked for and things in it that never seen before on an estimate. When called the representative about this had no clue about any of the charges.
To me seems that they are a rip off company and trying to make the most money possible the easiest way !
I advice anyone to stay away from this company and do your research well before deciding to hire any moving company.
Oh, I also forgot that the moving quote I received was outrageous and ridiculous !