Dickens Turf & Landscape Supply

Horrible, horrible customer service and rude employees! I was lied to multiple times and every time the lie would change. After «repairing» a piece of equipment twice, it still does not run correctly. I always thought they had a good reputation, but boy was I wrong!

I brought an Echo string trimmer to DICKENS for warranty service. This trimmer has not run correctly since I bought it. It’s two years old under 5 yr. warranty and the tech. DAVE received it copied my warranty receipt etc. and said he’d call.
A few days later he calls said it’s ready and that he didn’t honor my warranty due to the fact the the plastic string guard was off of it. I explained the guard was off so the ECHO star blade would fit on it. Nope, he wants $ 55. I’ve spoken to manager and other workers they are not honoring my warranty. They, so far, have stolen my tool although it has never worked right. With that said, why would I want to invest $ 55 into a machine that never worked when it only cost me $ 199 new?
I am in contact with ECHO it has now been over half a week that my tool is being held hostage.
The obvious ethical business issue here is that if he knew he wasn’t going to honor my VALID WARRANTY when I dropped it off why did he take it without telling me I’d have to pay? There was no authorization given to do unwarranteed work. At this time my trimmer has been STOLEN FROM ME, by Dickens.
I’ll update this if and when it is warranted.