Massage Envy – Green Hills

I scheduled my appointment on Monday for the following Saturday at 6:00 PM. I went into the store at 5:45 PM to find out my appointment had been canceled. They told me that I had canceled the appointment. After I had told them I did not cancel my appointment they said that it was their fault and suggested I make another appointment and that they would add something on to my massage. Why would I make an appointment with a company that canceled my first appointment. This was so disappointing and I would have scheduled elsewhere had I known that they canceled my appointment. Such a let down.

Don’t waste your money at this chain business; find an independent therapist who will give you individualized treatment.
Massage Envy was nice to give me a same-​day appointment when I had horrible lower back pain … but my therapist barely touched my lower back. I told him about my pain and reminded him as he focused on every other part of my body except the one that actually hurt, but I got the sense they have a ‘one-​size-​fits-​all’ massage that isn’t customized. The full-​body massage product is good — but not targeted.
I called the manager to discuss my therapist’s lack of interest in my back-​pain, and she said she’d call me back within 24 hours, but she never did. This is more evidence of how a chain business is unresponsive to individuals.
Update: I was glad to receive the reply below from a company representative. However, though I emailed them as requested, I never heard back! This company does not appear interested in responding to individual customers’ needs.

Nikki fucking rocks. She made a bad day so much better. The deep pressure was astounding and I feel like I am glowing. Off to take a bath!

I would’ve given this place 1 star, but I love Teresa and will only go to her for my facials. The extra star that they received is ONLY because of Teresa.
Massage Envy Green Hills has a terrible customer service problem. I have been a member of Massage Envy for years, and this has to be the worst Massage Envy that I have ever encountered. There have been so many incidents, that it would take a book to write about, however these last two really put the icing on the cake for me.
I scheduled a massage with Amber. I guess Amber had an emergency and they put me with someone else, without any notification. I am extremely particular about my massages, and it would’ve been nice if they had let me know that Amber was not it, BEFORE I came. I would’ve rescheduled for a different time.
Also, my fiancé does not have a membership, so I will occasionally transfer massages to him, and just pay my membership rate. When I tried to book a massage for March today, they told me that I was no longer allowed to transfer my free massages to my fiancé. They said that it was company policy, which is hilarious, because this was NEVER mentioned to me. Mind you, I have transferred multiple massages to my fiancé, and it is just now becoming an issue. When I tried to explain this to the MANAGER, she was rude and nasty.
On top of the issues already named, they never give you a full 60 minute massage (more like 45 minutes), and their overall customer service is just bad. Their massages aren’t that amazing (I’ve had Constance, Brandon, and Sonia) to continue to receive such terrible service. I will never go to Massage Envy Green Hills again.

I actually haven’t even made it in the door to this place because I called and asked for an appointment. They said come in at 9 which was just a few hours ahead of time, I said «ok great», and then they told me I couldn’t have that spot because it was for members, then tried to sell me a 6 month membership before I even seen the place, and when I said I wasn’t interested… She hung up on me… Sooooo… That was cool. I called back to talk to a manager and even she was rude about it.

I want to like this place so much, but I can’t. Two massages, and they have both been disapointments.
Booking was easy. The place is clean. The price is incredible. I get why people like this.
My advice: find someone who likes it here and ask who they’ve seen. I just don’t like rolling the dice with my relaxation time.

Fabulous neck and shoulder massage, had headaches which are now gone.

I wanted to like this place so much but I just couldn’t. My massage therapist was good but I felt like he missed the part where I said I wanted a deep tissue massage. I really meant that. Not afraid over here, really. And as a girl I don’t mind having a male masseuse, as long as they do a good job I could care less about the gender. And the service was great too. The receptionist was helpful and kind. And I get the business model: $ 39.99 for your first time massage, with the idea that you’ll commit to a monthly package where you pay $ 59.99/month and you get a guaranteed massage. And maybe that works for some people, but for me that’s still a bit much for a monthly membership. And for how large the space was, the rooms felt rather small and almost cold. I don’t feel they really looked at my intake form because I didn’t get a lot of attention on the areas I really wanted attention on. Again, it wasn’t a bad experience, or a good one, it was just… eh.

I received an introductory massage the other day and I was very disappointed. I marked on my paperwork that I like light-​medium pressure. However, the massage was quite painful with deep pressure. Not to mention my therapist TALKED the entire time! I wanted a time of relaxation; however my therapist continued to talk despite my subtle hints that I didn’t want to talk. I now know more about the therapist’s personal life than I care to know. Thank goodness this was a gift card I received. I would not go back.

I received a gift card for any Massage Envy location from my husband. I am not a «big box» type of girl, and when I did a little research about what Massage Envy had to offer, I immediately felt sick to my stomach. I read the worst reviews I had ever read on a corporation. I started to panic, thinking my husband’s credit card information would be stolen, billed, etc and that I would be coerced into signing up for their yearly «membership.» This company reminds me of Curves, except shadier.
I read ALL reviews for all locations in the greater Nashville and Clarksville area and decided to call the new Clarksville office and Green Hills office. Clarksville office said I was required to give a credit card number over the phone in order to «hold my place» for the appointment, which I refused. I did not get a good vibe from this location so I phone Green Hills.
The experience was very different and the receptionist was calm, cool and collected. But most of all, she was upfront and not pushy. She did not require me to use a credit card at all and confirmed my appointment. She also told me exactly what services I could get for my $ 150 gift card. Those prices coincided with the main website.
The hot stone massage and the facial I received were very good, relaxing, and thorough. I cannot complain. Although it certainly wasn’t the best massage I have ever received, it was much better than I had anticipated. My massotherapist and esthetician were knowledgeable and professional.
I don’t think I can recommend Massage Envy as a corporation because it appears to be extremely crooked and pushy, and I don’t like the coercion. BUT my experience at the Green Hills branch was enjoyable. If there was no pushy sales person trying to get you to purchase a membership, and the prices remained the same, I would return.

Okay, I gave them 3 stars based on the following reasons:
1. I arrived to fill out paper work I already filled out at 2 other locations, taking time off my massage!
2. I secured an HOUR massage!!! I arrived at 3:30pm for my massage. He said our session was up at 4:20. That is not a hour massage which is very deceiving.
3. I signed up for a package based on my issues, my husband was back getting a massage when I was done. I wanted to tell him myself I signed up for a package but the girl blurts it out to him. saying he can sign up for $ 10 less a month! The sales pitch PISSED me off! I wanted to tell my husband not you!
4. Both my husband and I have been past members. I had a massage at the Massage Envy in Brentwood, didn’t sign a contract, but they still gave me a massage at the rate of $ 39. This place charged my husband the entire $ 78 on his first trip back to Massage Envy, they preach first timers pay only $ 39 is BS! Not a wise idea if you wanted him to sign a contract.
5. The therapist they gave me should of been off. He was sniffling and sneezing while massaging me. I therefore NOW have a horrible cold and been suffering since yesterday! So pissed off!!! When I called about it they said he was working Saturday, yet they called on Saturday at 12:36pm stating he was at the doctors and wouldn’t be returning till Tuesday. They argued with me about it then said they would call Matt to see what he had, 2 seconds later they call my number asking for Matt! Honestly???
My dad is going through Chemo, so I been very safe on staying clear of colds. I have to take care of him as well so now this places a cold our home and I have to wear a mask, and try to stay away from him as much as possible!
If you have a sick employee!!! Don’t let him work when they are rubbing and breathing so close to your face.
I originally gave them 3 stars but after this I regret signing a contract here and ever going here!!! The therapist was outstanding but there are WAY too many cons then pros!!!
Wish we went to Brentwood.

As someone who has been to Massage Envy locations in Chicago, Orange County CA and Nashville, I can say with confidence that the Green Hills Massage Envy is one of the best that I have been to.
I called on a Tuesday to book two Friday massages, one for me, and one for my boyfriend. Although my only options were 4:00 p.m. or 8:00 p.m., I enjoy that they offer late-​night hours, unlike most massage places. We opted for the 4:00 appointment.
When we arrived, we had to fill out the usual paperwork, which is annoying, since I fill out the exact same paperwork every time I go to a new massage envy location. You’d think by now they would streamline their systems so the data can be shared amongst all locations.
We then went to their waiting area, which wasn’t very impressive. The seats were uncomfortable, and it was very cold in the small, cramped holding area. I would have liked some calming music and maybe some tea or other offerings besides a dixie cup with water.
I wish I could remember my masseuse’s name, because she was AMAZING. I opted for more pressure in my massage, and she worked out the knots in my back so well, it sounded like she was popping bubble wrap. I felt amazing after my massage! Afterwards, I received a bottle of water to take with me.
For such an affordable price, you can’t beat checking out Massage Envy for massages. It’s not a real «spa» experience, but it does the trick! Next time I am at this location, I will definitely try the facials, they look pretty good.
Pros:
–late-​night and weekend hours
–lots of massage therapists to choose from
Cons:
–bad waiting room
–make sure to call SEVERAL days in advance if you have a specific appointment time you want/​need! Spots fill up fast!

Who wouldn’t be a fan of the introductory prices at Massage Envy?
$ 39 for your initial massage and $ 49 for a facial? Uh, huh. That’s right!
Booking is a breeze and they are open every day until 10pm… even that fits into my hectic schedule. The front desk team are friendly and efficient which I appreciate. First good impression.
The «relaxation area» (where you wait until your therapist is ready) was a bit disappointing as it reminded me a a basic waiting room that you would find in a dentist or doctor’s office. I totally understand that this is not going to be a Bliss Spa experience (hello cucumber water and cookies) but perhaps more comfortable furniture and a tea station or even just keeping it real and calling it a holding or waiting area? The good news is he was right on schedule so I didn’t have to wait very long at all.
My massage therapist was a very nice man and he instantly made me feel comfy. Massage Envy allocates around 10 minutes (of your 60 minute appointment) for the consultation but in reality it only took a couple of minutes. He was professional and asked for areas to focus on to which I stated my upper and lower back and shoulder blades. I also let him know that I was seeking deep tissue as that is how I booked my appointment. He was very professional and friendly throughout but I couldn’t help but notice that there really wasn’t extra attention spent on my «problem areas» and although his massage was soothing, it was certainly not a deep tissue massage. Did it feel good? Yes. Was it what I requested? No.
I knew that there was going to be a 30 minute wait between my massage and facial and based off the massage therapist’s feedback, I chose to stay in the room and rest on the massage table until my next service. When the lady came in to say that my facial would be in a different room, it was a bit of a relax-​kill. It would have been nice to have been booked in the same room especially because they have the capacity to do so.
My anti-​aging facial was refreshing and literally made my skin glow for a few days. The process was relaxing and was a nice way to end the day. My only question is, she did do any extractions? I’ve been told that I have «nice» skin before but considering that my last facial was 4 months ago… surely my pores needed som extracting, right?
At the checkout, they let you know about the membership plans to where you can lock in a consolidated rates each month for both massages and facials. Tempting as the prices are affordable and the thought of looking forward to a facial and/​or massage each month is pretty sweet. However, I just wasn’t overly impressed to shell out my credit card for an auto-​debit each month. I would have to try them again to see if a change in service would make a difference but I’d have to pay the full rate of $ 79 to do so. Hmmmm… for that much I can book a massage somewhere that has a real «relaxation room».

Massage Envy has an interesting concept I had heard of before. My wife purchased me an introductory appointment for a massage. I expected a trade-​off for the reduced initial price, that I would get some high pressure sales pitch. Quite the contrary. Message Envy was pretty much as advertised. A good, no nonsense place to receive quality massage services in a quick and efficient manner. Unlike other places I have been to, it was not an all day affair. There were no fancy steam rooms, awkward waiting in a bath robe areas or 15 page questionaires. The check-​in was quick and to the point. The therapist was prompt, on-​time and professional. The ambiance was great and it was a good experience. I will return for sure.