Visionworks Doctors of Optometry

INCOMPETANT staff who cant coordinate insurance, Insurance company keeps telling me I was never seen there, when I called to verify, the confirmed I had been seen. Don’t know why they can’t get it together on such a simple thing. VERY UNEDUCATED staff. Won’t be returning, and as a physician myself, won’t be sending any patients there.

I wouldn’t recommend this store. The staff are extremely incompetent. One of the staff, Vickie, did not know how to price items correctly, ending up charging us TRIPLE the correct amount. We had to cancel the whole order since the whole pricing thing was very fishy. Be careful, you will be over charged at this store if you don’t quadruple check your price.
Pros: Great selection of frames
Cons: HUGE training gap with regards to how to properly price and process insurance.

My mom broke her glasses (from another store) on a road trip… We stopped in on the off chance that they could fix them. Andy popped them back together in just a few seconds, cleaned them up, and made sure they fit her face correctly. Great customer service!

I really really warn anyone that wants to go here. You pay good money to get a Rx and they do everything they can to not give it to you. They operate in a way that requires you to buy through them. Doctor won’t change my contact Rx to contacts I can wear daily. Its probably like this in the industry but these folks make title companies look like the Red Cross. Don’t get swindled! They have a large selection of glasses. Clean and open business. Just business practice is not at all for the client.

Some of the worst service I’ve had. Waited 30 minutes for them to check on my subscription. After which they said they could not help me gather my papers from a Murfreesboro location and said to drive to that location. There was no one in the waiting area yet I waited 30 – 40 minutes for that response.

I held off on writing a review but when my mother had a bad experience today I decided to share our experiences. I went into this location about a month ago to get a regular eye exam and contact fitting. After filling out a ton of paperwork and waiting around, they told me that I would have to pay around $ 60 for the contact fitting because they were out of network for my insurance and that their system wouldn’t let them take the amount out of my contact lens allowance. Seeing as I told them what kind of insurance I had before I started filling out paperwork, it would have been nice if they told me that before. I way really concerned about paying the $ 60, but when I asked questions about it the girls were really rude. I decided to leave and go somewhere else. When I got home and told my mom about what they said, she called our insurance and they told us that the store was incorrect and should be able to take the amount of the contact fitting out of the contact allowance. Today I went into this location again with my mother who has the same insurance. The girls were even more rude this time, specifically one girl named Kia who said she had been working there for 5 years. As I sat there watching her ask questions I also saw Kia sitting across the store talking to another girl and laughing about the situation. Not only is that a clear HIPPA violation but terrible customer service. The manager seemed surprised when we informed her of the situation. I’m sure nothing will be done, judging by the other reviews of this location. We will not be returning and will inform others not to as well. The employees at the Green Hills location are always very nice.

Not impressed by this business. I went there because they were offering a coupon for a free eye exam. (It wasn’t really free, since I had to pay extra for the contact lense exam.) I ended up not liking the contact lenses they prescribed for me, but their staff were unhelpful and did not offer me any options to get contacts that I would like better.
What happened was that I told them I wanted to re-​order the same brand of contact lenses I had been wearing (Biomedics Ultraflex). They said they would prescribe an equivalent brand, which they didn’t have in stock and would have to special order. Once the contacts arrived, I realized after wearing them a few days they weren’t that similar, and weren’t very comfortable. When I went back to the store and told them I wanted to try different lenses, the man working there told me he couldn’t do anything for me because the original prescription was only for that one specific brand. I was never informed of this at the original appointment — if I had known I would never be able to switch brands, I would have asked to try a brand they had in stock, in order to avoid the hassle of waiting for special orders to show up!
TL;DR The man working there was very rude to me, especially considering that I was an existing customer and was just trying to buy more contacts from them! In general, they seem disorganized and like they make a lot of mistakes. There was a long wait for the preliminary eye exam, then another long wait between the preliminary eye exam and getting my vision tested by the doctor. Then when I went back to pick up my special order, they couldn’t find it and I almost have to leave without it. Going to Visionworks won’t save you any time or money so I suggest going elsewhere.

My experience at VisionWorks (formerly ValuVision) was a great one — my mother and I had both received new prescriptions for glasses but had yet to get them b/​c I just couldn’t find the right style at the right price anywhere. I went into VisionWorks on the absolute last day to use my insurance money (new years eve,) which I learned is one of their busiest days of the year! That’s what I get for procrastinating, right?! The sales people were so nice and helpful despite being crazy busy — the selection was good and the gentleman helped us both to pick out the best frames. He also gave great advice on the options for lenses and add-​ons and helped us in selecting the best sale of the several offered that day so that we got $ 1200 for $ 498!!!
They said it would take two weeks for the glasses to come in but he called us less than one week later saying our’s had arrived — and we couldn’t be more pleased with the results. Thanks VisionWorks!

The up side of Vision Works is that they have a good selection of frames. The down side is that they totally messed up my prescription, and didn’t tell me. I’m pretty certain they knew it. My prescription calls for prisms in the lens, and they noted that and charged me for it. The glasses were done in an hour. When I got to work the next day, I noticed that looking at the computer screen was like looking through a fish bowl, completely wrong. I took the glasses to the optometrist, who could tell that the glasses did not in fact have the prism lenses.
Vision Works didn’t give me any trouble about fixing the glasses, but they didn’t have the prisms on site and needed a week to fix the glasses and get the materials from elsewhere. That’s what leads me to believe they were aware the whole time that they didn’t have the prisms, and yet charged me for them and passed the glasses off as having them anyway. I am not satisfied and would not return here again.
Update: I gave them three stars instead of one, because they wound up giving me another pair of glasses for all the trouble I went through. I do appreciate when businesses recognize their error and make it right.