Cellairis

Two times, different iPhones, same problem. Small amounts of Lint/​etc. get into the phone jack, rendering the jack useless. Each time I brought the phone into Cellairis and within 15 minutes they had it resolved. Two weeks ago we brought in another iPhone with a broken screen and it was fixed within an hour. There aren’t many businesses where that happens, and for what I believe is a fair price. Thanks Cellairis. I’ll be back!

I came in to get my screen fixed. It was shattered to pieces. They fixed it for me in less than an hour! Cameron the supervisor was very friendly, helpful, and knowledgable. I’m really happy with the service I received from this store!

I was just at the store with my Italian crystals broken iPhone 6 case. When I was buying the case I was told that is life time guarantee if anything goes broken. I stepped in the store asking to help me to locate/​pull up my receipts. The guy found it but could print it from the iPad that the have at the register there. He asked a store manager to help him with printing my receipts but the store manager refused. He told me that he cannot find any info on his computer and when I told him that his colleague was just able to find everything in the system he answered: blah, blah, blah and told me to take off. Great customer service!!! Makena-​business owner, could you please help me?

I honestly feel like I was robbed by this company.
Went to Cellairis to have the charging port fixed on my Iphone 5. Unfortunately the repair did not work and I took the advice of the Cellairis employee to replace the battery at a total cost of $ 95. The battery repair did not work either and the «work» that Cellairis did on my phone voided the warranty. I called Cellairis to see if I could get my money back for the ineffective repairs and the customer service rep told me to «take the phone to the Apple store but don’t tell them we worked on it» and that I was «not eligible for a refund» even though the «repairs» were completely ineffective. I was also told that Cellairis has a «deal» with Apple and that all of their parts are OEM certified. I tried to verify this with Apple and they denied any involvement with Cellairis. I ended up having to pay Apple $ 285 for a new phone.
If anyone from Cellairis is reading this review, get in touch with me and give me back the $ 95 you owe me. My experience with your company has been awful and I believe I am entitled to a refund. Judging by the rest of the reviews on this website, my experience seems consistent with the rest of your customers.
Your company is terrible. Stop ripping people off.

Done business with this store a few times in the past for phone cases and cracked screen. The last visit was to check on the iPhone battery cutting out. The staff ran a diagnostic and informed us that there is no issue with the battery. However, if we wanted to replace the battery we can go ahead. I thought it’s worth a try and paid for a replacement battery. This was a couple of months ago and we still have the same issue with the phone. As a last attempt before changing the phone we went to Apple and they ran the diagnostic and showed us that the battery is worn /​defective. Hmmm so I paid for a battery replacement for a worn battery. Apple replaced the battery, now the phone is fine. Thanks to Apple.

The case of the cracked iPhone screen… to use the insurance on the phone and pay the $ 150 deductible or…? After a little research and a phone call we went down to Cellairis at the Natick Mall and they did it for $ 99 while we ate dinner and we picked it up after. They say 30 minutes to an hour. For us it was worth it all around. I believe Stevie was the lad who fixed it. Good as new…

I’m not reviewing their service but their price point alone. Apple charges $ 110 for an iPhone 6 glass replacement. Cellaris charges $ 159.
I went to Apple.

I came to this location from North Attleboro (about 40 miles away) based on the reviews here. There’s a Cellairis kiosk at Emerald Square 10 minutes away from me, but I trusted this store.
I had a broken screen and LCD. When I arrived, the first thing they said was «We don’t get many of these phones, so we don’t have the screen in stock. One is being delivered today by 4. So give us a call after 4 to check up on it». Needless to say I was a bit disappointed. I mean, I have an iPhone 6 Plus. It’s an iPhone! They said they repair 1 – 2 of this model per week. That makes me think they shouldn’t order them one at a time.
My other big concern was that I had to pick my wife up at the airport at 8 in Providence (hour+ away) and needed a way to contact her. They did offer me to pop my sim card into an iPhone 5 that they had. I declined the offer and just used my tablet for the day.
So 4:15 rolls around and I call them. I can hear the manager (Erin) in the background saying pretty loudly «I told him to call back at 4:30. I told him to call between 4 and 5». Then she abruptly grabs the phone and says the same thing. I felt a bit insulted with her coming at me like that. She told me to call back 15 minutes later after they checked the mailbox. I call back and she’s a new person. Nice and friendly, just like when I met her at the store for the first time. Told me she’s working on my phone now and I can head over.
I arrive about an hour later, phone was just done being repaired. My grand total for repair and a case + tempered glass was $ 308. Pretty damn expensive if you ask me, but I knew it wouldn’t be much less at the Apple Store. I pay and then leave.
While I’m on the road, I get a phone call and answer it. My earpiece speaker is inaudible! The person on the other end sounds extremely far away. I can barely make out anything they said. Speakerphone works fine, though.
I call Cellairis back up and say what happened. Erin says that when they put the phone back together, if the earpiece speaker accidentally moves it can «muffle sound». I wouldn’t describe my issue as being muffled. It’s more muted. This aggravated me, though, because they have a preliminary checklist prior to working on your phone to make sure they know what does and doesn’t work beforehand. Why didn’t they check my speaker before they gave it back to me?
I’m hoping they compensate me in some way. I mean, I’m coming so far out of my way to do my business with them, and here I am having to come back again for something that should have been double checked before it was ever in my hands again!
I will be updating my review after I go back again today.
EDIT: Just had my second visit at the store.
Second visit, Cameron (manager) was working. Erin had left a note for him that I’d be coming.
I get up to the counter and tell him why I’m here. He acknowledges but then says «oh I’m way too busy until after 12 you’ll have to wait.». I then said that I came an hour out of my way to this store because of how positive the feedback was and that I didn’t have the time to wait that long (I arrived right after they opened at 10). He ended up starting working on the phone reluctantly.
First thing I noticed was, HE TOOK THE WHOLE PHONE APART WHILE IT WAS STILL ON! This is a no no with any technology. You ALWAYS SHUT IT DOWN before working on it.
He tried moving the ear speaker around, and tested the phone for a phone call WHILE IT WAS STILL DISASSEMBLED. Other people complained about this too — he had my phone up to one ear, and the other up to another. Luckily, he noticed that it wasn’t improving.
He replaced the ear speaker with a new one and tested the same way again and there was no improvement whatsoever. He then told me there was nothing else they could do and that if I went through Apple or Verizon, «don’t tell them about the repairs». This makes me believe they aren’t using OEM (original equipment manufacturer) parts. I’m beyond livid. I just spent $ 300 here! Let alone the fact that the issue only happened AFTER THEY WORKED ON IT!!! If I had known they didn’t use OEM parts, I would have done an insurance claim or sent it in at the Apple Store and paid around the same price.
Verizon is sending me a replacement phone in the meantime, but I’m paranoid once they get my malfunctioning one back, they will recognize the generic parts and charge me a fortune.
So here’s my final verdict:
DO NOT USE THESE SHOPS!!! If they break or damage anything internally YOU ARE RESPONSIBLE and you will have to deal with the headache I have now. Thanks, Cellairis, for stealing $ 300 from me for aboslutely nothing!!!
Makena, if you are the business owner, I think I deserve my money back. The fact that you get to keep my hard earned money even though YOU BROKE MY PHONE is unbelievable. If you’re an honest business owner, you should really think about what I’m saying.

This review is for the retail store NOT the kiosk. The kiosk in the mall is franchised out, all they care about is getting your money! Took my non working galaxy 5s to kiosk first where the guy took one look, didnt take it apart and said its your LCD and its $ 270 to repair and offered no other hell. What?! I went to the retail space initially to complain that he didnt even try to explore other options, and it was then that they told me kiosks where franchised… long story short, my phone had suffered significant water damage at some point and melanie the lead tech fixed it right up… for 29.99!!! What a life and money saver she was. AWESOME customer service from her and rest of retail store staff. Get your phone fixed here not at the kiosk, they will rip you off!!! Thank you melanie!!!

BUYER BEWARE!!! I really, really, really wish I could give this shit hole no stars. The worst customer service EVER! I CANT EVEN BELIEVE THAT PEOPLE ARE GIVING THIS PLACE 5 STARS. THAT IS LAUGHABLE.
I went in to buy my sister an iphone case on Black Friday (11÷28÷14) and granted it wasn’t an expensive case, but we walked out not expecting anything to happen. I did not get a receipt because it was either a text or an email and like I said, we didn’t expect anything to happen with the case. The next day (11÷29÷14), my sister was sitting next to me in the car, just typing on her phone, when part of the case cracked and broke. I brought it back to the store and explained to the guy (who I REALLY wish i had gotten his name), he told me that «they don’t replace NEWLY DAMAGED ITEMS.» Ok, that really pissed me off, if you don’t replace NEW damage, what the hell do you replace??? He told me that he could fix the part that broke, to which I said I didn’t want to do that in case this crap broke again. He told me that he would do an exchange and that I could pick out another case for $ 20 that was built a little better, to which I was still not happy about. There was a lady sitting behind the desk who clearly wasn’t paying attention, but said that they would exchange the phone. I picked out a case and brought it up to the lady and said asked what would happen if this case broke again. She told me that I could bring it back, so I asked her «Do you not do returns?» to which she responded that you guys DID in fact do returns and when I said that I wanted my money back, she said she thought I just wanted to do an exchange. I asked her what this whole «no new damage» thing was and I explained to her, that my sister was not throwing the case or anything and she said that they don’t do returns if the case has significant damage, but she saw that this case didn’t.
As we were talking the guy came back out front and was VERY RUDE, when he said «you’re giving her her money back?! I thought that this was VERY RUDE AND POOR CUSTOMER SERVICE. I have never been treated soo badly by a person as a customer and I have worked customer service my whole life. I DO agree that I was not very nice back to him, and yes, a swear or too might have come out of my mouth. As the lady, who at the end told me that she was the supervisor on duty, came out to ask me who sold me the phone case and give me my money back, the guy came back out front yet again and said «we don’t do returns like that.» Yet again, beyond rude. I again explained how I had just bought it yesterday and that it broke without her doing anything but holding the HORRIBLE MADE, crap phone case. He proceeded to tell me that I should have read their return policy, which I find funny, because from what I’ve read the return policy covers 7 DAYS! He even told me that he isn’t a manager and gave me some more attitude and was still very rude. To which, yes, I responded that he could go fuck himself for his HORRIBLE customer service.
If he is not a manager, he should not be giving RUDE CUSTOMER SERVICE, NOR SHOULD HE BE GOING AGAINST WHAT HIS SUPERVISOR SAID. I told this lady that the customer service here is horrible and she said that she would talk to him, but I highly doubt it. I ALSO CONTACTED YOUR CORPORATE HEADQUARTERS TO COMPLAIN ABOUT THIS HORRIBLE SERVICE.
I wonder if you can look up who was working 11÷29÷14 and talk to your horrible staff. I will be contacting the BBB and I will NEVER shop there again and I will be spreading the word.

A total sham, they’ll replace your iPhone glass with weaker glass. The girl told me if it broke within 30 days then I could bring it in again, it was broken by the time I made it home, and no I didn’t drop it. I drive all the way back out here and they said no I’ve never heard of that warrantee policy. $ 127.49 to replace the iPhone glass and it’s broken within 60 minutes of replacement, awesome.

You will find iPhone repairs everywhere, but then what one is looking for is customer service and no BS… and this is what you will get here.
I came to Cellaris after a disappointing meeting with the Geniuses at Apple Store who just gave me an option of just repair replace the iPhone for $ 149.00. Cellaris had a look at it, and boom… they fixed it after opening it up and identifying the problem as a dead battery.
… now after a day’s use, I was feeling my home button to be a bit lethargic and sluggish. I sent an email and got a call from their district manager [Matthew Abrantes] and he asked me to bring it over to the store and they simply fix/​replaced it with no questions asked… and I would like to thank Melanie at the Natick Store for her patience shown in fixing the issue.
This place is highly recommended for those who don’t want to take the non-​sense of the Apple Store in Natick Mall.

This morning I got to the beach, was unloading stuff from my car, and all of a sudden I saw my phone fall to the concrete in slow motion… glass side down. It was bad. I had never cracked a screen on any phone before. I panicked. I had my friend look up phone repair places and he got me the number for Cellairis in the Natick Mall.
I called them and asked the two big questions, (1) How much will it cost to fix it, and (2) how long will it take. I’ve never had to get a phone repaired before. I was worried it couldn’t be saved, but knew that was silly, so it was more about — will this cost a ton of money and will I have to be without a phone for DAYS? The man I spoke to on the phone was great! He priced it out at $ 99 if just the glass had to be replaced, and up to $ 250 if the LCD was damaged as well. Also told me that they’d be able to fix it within 1.5 hours or so. He checked to make sure they had the glass for my phone (they did!) and told me he’d see me then.
When I got there, the store was pretty busy, but the people working there were really friendly and cool. They all seemed very knowledgeable. I was the panicked owner of a damaged cell phone, but they were just so chill about it that it really calmed me down. I was told to come check back in 1.5 hours, but that it could take longer because the type of phone. I told them to take their time. I wanted it done well and I wasn’t going to rush it if it meant getting my own phone back in one piece and not having to shell out $$$ for a new phone.
It did take a while, but when I stopped back in 1.5 hours later, Sam was working on it and obviously being really meticulous. She told me it would take longer, so I went and did more shopping (bought myself a comic book to cheer me up). When I got back another hour later, it was ready. We went through a checklist again (does it power up? does the camera work? will it call?) to make sure everything was coming back to me the same way it got there (but without a busted screen). Everything checked out.
I asked the employees about phone cases, specifically otter boxes, so that I could try to keep something like this from happening again, and Sam went into the back and found a bunch of cases for me to choose from. I got a discount on the case. When I went to pay, it turned out that the price was actually less than I had been told on the phone ($ 89.99) AND she gave me a $ 10 off coupon to use then and there! I am ridiculously happy with how things went and so grateful that I found this place. I have my phone back, I have a really good new case for it, and I didn’t have to pay the outrageous amounts that were running around my head the second I picked up my phone off the ground and saw the damage.
*they give you some paperwork to fill out and sign/​initial before you hand over the phone. I read everything (lawyer habits). I really liked that the fine print specifically states that if they can’t fix it, you still have to pay $ 29.99 for the tech having tried. Everything was written very clearly and explicitly — no tricks or traps.
THANK YOU FOR SAVING MY PHONE AND BEING AWESOME PEOPLE TOO!!!

Lousy customer service and beware their return policy because they won’t tell you until after you’ve paid for an item that, oh, you can’t return it. God forbid there were something wrong with one of their products (which wouldn’t surprise me because the cases are not terribly well made). Do yourself a favor and get the same products from Amazon or a legitimate retailer like Apple or Best Buy.

Those looking for cell phone or iPad glass repair. BEWARE! I have now had 2 items repaired by Cellaris. Both repairs, while initially seemed great, lasted less than 2 months before the repaired glass began to crack again, at the initial point of repair. When returned to Cellaris, they would not cover the cost of the repair, claiming that I must have dropped the items again, which I did not. Now I have 2 broken items that I paid $ 150 each to repair. BEWARE! before you take your items here and expect the repair to last.

This is a cell phone repair/​accessories shop at the Natick Mall, I was very lucky to find it from web search:
My iPhone dropped on the concret driveway and the front screen glass was broken. Searched web site thus brought over to the Cellairis. Keyla at the service desk told me she could replace with an authentic Apple LCD glass panel for about 30 – 45 minutes. While she was working on it, I did some shopping at the Natick connection.
After the fix, I requested adjustments on wifi and cell antena because the receptions were not clear. I went back and was concerned about it, Keyla suggested replace the SIM card. Walking down couple stores to the ATT shop, I obtained a new SIM card. Indeed all’s working very well like a brand new iPhone again!

I bought a cell phone case here, and 3 days later the paint started coming off. I went to the store asking for help to try and exchange it, and the manager basically told me to go pound sand. I understand that retail space is very expensive in Natick Mall, but customer service is very important. I will never recommend this store to anyone, nor will I go back. All I asked for was to exchange my case for a different case 3 days after purchase. As a customer I am not responsible for being sold a lemon.