LensCrafters

Stopped by to fix my magnifying loupes for work. One of the screws fell out and I was using a paper clip to hold it together. They put in a new screw and cleaned them up at no charge. Very nice people. Thanks.

I have been going to the Lenscrafters location adjacent to this one, the one in the Mall for many years. This one outside of the Mall stepped up and repaired prematurely worn earpieces on my Ray-​Ban prescription sunglasses when the Mall location would not. I will be coming to this location from now on.

NOT very good. Our family went there a number of times over a five year period; no complaints YET we never needed help for anything other than the usual picking out frames, buying, ie) spending money… LOTS of money.
When I went there with frames I had bought there to have them repaired, their customer service was ZERO. Did they have replacement frames? NO… Could they order frames for them… NO discontinued. (I believe a lot of frames they use are discontinued as soon as you buy them.) Could I find a pair of frames FOR the lenses? NO… none will fit.
It seems like the so called technicians can really do nothing at all to help. I spent 700 for frames/​lenses and THAT was the NON service I received.
Pretty pitiful! Our family will never go back!!!

Silvia waited on us, she provided great service, knowledgable, and very friendly. Would definitely recommend this location.

They charge tonne of money for eye exam on top of insurance … It’s a scam… Do not get eye exam here

3 words: Great customer service.
I’ve experienced a few eyeglass purchases from this Lens Crafters now and intend to keep coming back. The staff here is so nice, patient… every consumer-​centric term you can think of. From the eye exam, to finding the right pair, to fitting the frames to my face every employee along the way made me feel comfortable.
Arianne, one of the licensed opticians, went above and beyond in helping me — honestly, she is the best.

The staff at Lens Crafters are very nice and extremely helpful. Only complaint — very expensive, but I believe most frames/​lenses stores are pricey.

Stay away from this store. The manager is an idiot and the place is run on a skeleton crew.

Very helpful staff. I had broken my glasses and needed help getting a pair quickly. The sales staff there lead by Ariann helped me pick out some different styles, took photos to send to someone who could not accompany me to the store, waited to get his feedback and then got my prescription for me from the eye doctor I use. Service above and beyond.

My glasses had to be re-​ordered TWICE. The first time, staff member there told me that the lens came out tinted. The second time, I went into the store to pick them up expecting to walk away pleased. The retail representative cleaned the lenses to my new pair, but they didn’t look clean, so she cleaned them again. As I drove away from this store with the new glasses, I noticed that I was not able to see properly. I pulled over, cleaned these again, compared my vision with my previous now «back up» lenses, took a closer look at my new lenses, and to my shock, realized that there were scratches on the new lenses! I immediately returned to the store and spoke with the lab manager, who took a closer look at the lenses. He confirmed that both of these new lenses were damaged, and needed to be replaced. The choices of frames were horrible. There were mostly very dark colors.

Nice, friendly staff, very helpful, and they are always more than willing to honor the insurance policy I bought for my 4-​year-​old. He’s used it three times in six months! I only give four stars because it is pricey, but the service is good. I just would not recommend the optometrist next door! Very rude staff.

Okay, looks like I am the first to review Lens Crafters along Route 9 in Natick. I have only been here a couple times in the past and my last visit here was about 3 years ago when I went shopping for a complete new pair of Rx glasses. This weekend I was out with a goal to find an inexpensive pair of Rx sunglasses and change the lenses of my current frames.
Now, in the last couple weeks I have been to Sears Optical, Target Optical, BJ’s Wholesale Optical and Pearl Vision. All are nice stores but finding the best deal ALWAYS come with a catch. Sears had a two complete frames for $ 99.99 but frames were extremely limited to a few pairs that didn’t work with me. Same with BJ’s Wholesale, great deal, more selection on brand names but limited to a few pairs. Pearl Vision offered a buy one get one free promotion but the frame must be under a certain amount to qualify. In the end I chose Target Optical to get a complete frame/​lens purchase because they had a great selection for a fair-​good price.
Like most people who rely on Rx glasses living on one pair is impossible and it’s always a good idea to have a backup. So, after failing miserably I realized I had not tried Lens Crafters yet and remembers you can get current frames changed without the purchase of new lenses. Great! This would save me a few hundred dollars and I wouldn’t have to struggle trying to find a new frame.
Along with my girlfriend we walk into the Natick location along Route 9 and we asked to sign the registry and were allowed to shop around. I made my way to the Rx sunglasses to take advantage of their promotion: $ 119.95 for complete pair of Rx sunglasses (selected frames). Before coming to the store I found about 5 pairs that I liked and were exactly like my current pair of sunglasses. After I made my choice I sat down with a gentleman named Jack. He actually sold me my previous pair of Rx glasses 3 years before and asked me what in addition to the sunglasses was I looking to do. I explained that my Rx had changed and that I would like to update my Rx in my current frames. He was soft spoken, had an indistinct accent and mumbled slightly. It took him a little time to update my information but I was patient. He told me that the change could be made within the hour and it would be no problem to do. Excellent, I had other things to do in the area so I let him go ahead.
****I returned an hour later, picked up my glasses and returned home. It was a little tricky getting use to my new pair but it worked out. However, I had this nagging feeling that I paid too much for just lenses… about $ 300.00. So, I immediately went to the Lens Crafters website and read about the «30-​day unconditional guarantee.» I should have realized at the store that Jack did not give me a choice of the type of lens I wanted put into my old frames. Instead he just went ahead and put in the most expensive frame they sell. This made me a bit upset and I wanted to have the most basic frame because $ 300.00 was too expensive for me. So, before returning to the store I placed a phone call and spoke with the manager who happened to answer. He said I should have been given a choice of lenses and said that they would be able to help me. Great! I walked into the store and sat down with a young lady who was younger than me and was not a wearer of Rx glasses. I told her that I wasn’t given an option of lenses and wanted to have the basic lens place into the frames I was returning. Almost in a defensive manner she said, «but you have the best lenses we make,» and tried to get me to stay with what I had purchased. I told her I was aware they were the best, had anti-​glare but found the price to be too expensive and wanted something I could afford. She continued to preach about the benefits of anti-​glare placing me and even my girlfriend in hypothetical situations where it would be a benefit. ***What I do not understand is if they are going to push anti-​glare lenses on you why not make it part of the basic lens???*** This is exactly what I dislike about salesmen and how they try to force you to buy what’s most expensive. Thankfully, she refunded the difference of my money and began to process my order. Even though, so far, I have been able to get my wishes fulfilled it gives me second thoughts of coming here again.
Also, don’t be surprised if the machine that does 1 hour lenses is broken.