Sephora

I usually go to my local Sephora store in Braintree where I love the layout and helpfulness of the staff, but I was meeting a friend in natick and stopped in. It was really busy when I went, but I found the staff to be really snotty and unpleasant. Cashier was just rolling her eyes all over the place for whatever reason. If I do go to this Sephora again it will only be because of the products, but not once have a had a pleasant experience with the employees at this location.

We had a fantastic time with Stef H! She was so fun and walked us through the basics of every day makeup with patience and flare. The store was well stocked, all the makeup artists were really friendly and helpful. While we were there, a toddler was there with her mom, and one of the artists put a little blush in her face– it was SUPER cute!
We will definitely be back to do all our make up shopping!

I cannot tell a lie. I have visited Sephoras all around New England and no where near can any of the ones I have visited hold a candle light to the sophistication that the Natick store has.
They have the right balance of helpful service without pushing any sales pressure onto you. When walking in, I had scope of the store’s layout. I wasn’t attacked at first sight, which sets the ease of my anxiety in cosmetic stores. Within a few minutes, I was asked if I needed any help. And, then a few questions came with how-to’s. The associate lend me off to Alida. And, this is where I fell in love.
Alida is a true asset to Sephora. I have never met any stylist who was so humble, patient. She helped me overcome my fear of eyewear application. She helped me choose something daring (at least for me) and something that I have always wished to step out of my comfort zone. She boosted my confidence and believing that applying makeup should never be terrifying or mortifying. I feel as though that I have found a brand new side of me.
Thank you, Sephora of Natick, for finding this great person. Although, Alida is a relatively new stylist, her techniques are at an expert level. She helps her customers in the most important way possible: Alida elevates your spirits in a way that you couldn’t believe.
Though, I will be within a 5-​minute drive of a Sephora in Burlington, I will much rather travel the 20-​something miles for the unparalleled service of Natick.

Bad service some cast members are really rude, when a went with a friend the ignore us the whole time and when we ask for help no one came… after trying dirty makeup testers… we request to have a color iq test and they gave us the worst attention ever. We had to wait like 20 minutes for attention and the girls who did the test have the worst attitude… that one was the worst in-​store experience ever

Having been to several other Sephora’s now (Boston, New York, Cambridge, Boca Raton, Las Vegas.), I have to say that this is the best one.
Super well organized. Attentive service when I want it and freedom from hassle when I want that as well. Whether I’m in here to play with makeup before going on and not spend a dime or to purchase $ 26 tubes of mascara, etc, I am treated the same: with a smile and a big old pile of respect.
I love Sephora in general, but I especially love this one.
(It doesn’t hurt that it’s conveniently located by Red Mango and Teavana either…)

Love the smell of Sephoras – all those lovely perfumes and colognes and beauty products mingling together to create a symphony of delicious smells. You’d think that it’d be more an olfactory cacophony, but it isn’t. Anyway, smells aside… this Sephora impressed me more than others I’ve been to because of their high level of customer service, both behind the counter as I was checking out, and while getting my makeup done by a CMA.
You have to get a $ 50 giftcard before they’ll apply makeup for you, but it’s actually a pretty sweet deal since you can use said card for the products they use while doing your face – and you know exactly what it looks like… no guessing games here!
Rachael, my CMA, did a fantastic job when I came in on Saturday. I told her I wanted a classy but different look for my night out on the town. I usually do a cat eye liner, and thought I wanted to go for a smokey-​eye, but when she put the grey/​black shadows on my lids, I quickly realized I looked more like a bruised panda bear than a foxy lady. We nixed that idea, and she smoothly transitioned into another evening look, incorporating a more subtle version of my cat eyes – using the YSL cream liner, vs my standard liquid liner – but giving me some pizzazz as well (shadow, highlighter, bronzer, etc). I had to give her major kudos for going with the flow and giving me a look that was just right for me and my evening plans!
Overall, it was a great experience, and I’d love to come back again, especially for a special occasion… really fun!

In general, I find that Sephora is a great place to get all your designer make-​up needs and try out a huge variety of products. I find that the prices are more expensive than other locations, but they truly excel in the amount of merchandise, the ability to test their products without being disturbed, and the quality of customer service.
I visited Sephora during my lunch break yesterday and Stephanie was really helpful in going over perfumes with me. She was very knowledgable about the particular scents I was interested in and gave me a variety of options. I appreciate the time she took to talk about the products even though I was not looking to purchase.

Very helpful and knowledgable staff

I like the way you can try on most makeup and perfume with fresh clean brushes and applicators. This is a nice place with kind employees. Extremely expensive but VERY good quality. A good place to go if you are looking for some high-​quality cosmetics you know you are going to use a lot.

Fragrance Atomizer is a great gift & stocking stuffer for any girl! Bring her «own» travel size perfume.
Still don’t know what to get her then pick up a gift card that comes with a very cool travel mirror.
I love wandering around this store. You can go to the center and have a seat to sample some of their colors and have a little make over.

On the smallish side. Testers looked clean and grunge free, and there were plenty of applicators available. The only thing that sucked is the staff was so inanimate that they looked like prison guards staring at everyone.

Hello,
I would like to tell you about my excellent shopping experience with Emelita from Natick Mall Sephora location in MA.
She has been working at this location for over 5 years now. Emelita is very helpful and always goes above and beyond in helping her customers to really get what they need. She made very good suggestions on all products I was considering to buy and I did not return a single thing she recommended.
Sephora — please recognize your exceptional employees.
Karina

I love me some Sephora.
This is the one I go to most often since its conveniently located for me. Staff is always super friendly and willing to help me find something. They also carry bare escentuals (sp?) which is nice because it means one less store for me to have to find. Frankly I think a lot of the make up offered is way overpriced ($ 50 for one color of eyeshadow? no thanks…) but their Sephora line is great. And They have TONS of accessories.
ONLY complaint about this location is that its kind of cramped. Its easy to navigate by yourself but if you have a few shopping bags with you — forget about it. I had a hard time looking around without being in fear of knocking stuff over with my shopping bags.

One of the best things about Sephora, compared to almost any other cosmetic /​beauty store, is the knowledge of the people and the ability to try before buying.
I recently walked into Sephora on a quest for a new face wash. I was greeted by a few employees (wearing their trademark all black outfit) and was walked over to the appropriate section. She asked mea few questions, took a look at my skin and what I was trying to achieve, and gave me a quick breakdown of what they had that might fit the bill. After looking around for a while, she offered to make a few samples of some products I was interested in, and I walked out with a free goodie bag of products.
They have a great return policy (30 days even if used) and a huge selection. Not quite as big as the Boston store, but probably 90% of the product. Employees seemed to know what they were talking about, very friendly, and not rushed in any way. Store is laid out a big confusingly, but nothing too bad. Only real downside are the crowds, which can be horrid at any store in the mall at the wrong time. Definitely worth a trip, even if you’re just on a quest for some info.