Tiles Plus More

I could not be happier with Tiles Plus More. It isn’t just a large selection — you’d be shocked how deceptively large the showroom is when looking from Route 9 — and the competitive prices. It is the patient, forthright and honest customer service.
I wound up at Tiles Plus More after Tile Showcase of Watertown put me in a bind. [You can read that review as well … It’s entertaining how they responded by threatening a lawsuit instead of correcting a long term problem but I digress] Anyhow back to the good guys in the tile business … I was under a major time crunch. I walked in — stressed beyond belief — they provided options, hassle free take home samples, clear expectations on availability and a few jokes along the way.
Here’s the thing … Everyone that needs tile is under some time pressure. It may be urgent or just really soon. But no one buys and hopes to use it within a year. So you need clear communication on arrival dates, availability, delivery, etc. This is as important the quality and price of the tile.
I cannot recommend Tiles Plus More in strong enough terms. Everything about going there was a pleasure.

Why didn’t I start here first? Okay the store is a bit overwhelming. However, the staff is super helpful and will help you hone in on the tile you are seeking. The sales people are super friendly and no pressure. Prices are reasonable and they help you save money. I highly recommend

I used to install tile for a living. Now I do it for some extra income or help friends. I always come here. I send everyone who asks where I get my tile from here. I have, literally, never heard a complaint.
They have the best selection, which I found was very organized, at excellent prices. The sales staff was very helpful (and not pushy when I tell them I want to browse for a while). The one time they didn’t have the tile I wanted in stock, I was able to pick it up the next day.

We have been to Tile Plus quite a few times and everytime we have had excellent experience. We are in the midst of renovating our home and need bathrooms redone. Staff is very patient and polite. The store is deceptive — looks small from the outside but have so many options. Tile Plus works for us :)

Great selection and customer service. We haven’t purchased materials yet, but Ashlie was a tremendous help in picking out options we liked. I’d highly recommend asking for help when you shop here because the selection can be a little overwhelming.

Recently renovated a bathroom. I love the tiles I got from Tiles Plus More, love the people who helped me choose them, and the pricing was very fair. The problem I encountered was that tiles they said were «in stock» were not in stock, necessitating finding the tiles elsewhere, and delaying my project. At the time, I thought the contractor I was working with had dropped the ball.
However, I am once again in the middle of a (second) bathroom renovation, and once again, the tiles I was told were «in stock» have mysteriously not materialized. There seems to be a recurring problem of over-​promising and under-​delivering. Don’t know if they have a poor inventory system or if they simply sell the same lot of tiles to multiple customers, but it is very disappointing and extremely inconvenient!

Large selection of tile, but the store layout is random and confusing. There is no clear sense of organization which makes sifting through the various tiles frustrating and time-​consuming.
More importantly, the customer service is horrible. I don’t want to assume that the employees have issues with minorities, but I’m not sure how else to account for the rude behavior of the associates. We entered on a Friday night and were the ONLY customers in the store. We walked around for 15 minutes and NOT ONE of the five associates ever offered to help us. In fact, no one acknowledged our presence at all. We didn’t even get a «hello». We are remodeling our kitchen and bath but will go elsewhere. I refuse to beg for service. In this economy, there are other places that would love my business.
As for the response from Scott, you should know I do not work for a competitor. I came in at 7 pm Friday, ¹⁰⁄₁₂ with my husband and two children. You can ask anyone working that night if they remember seeing an African American family in the store. Second, I do not expect associates to pester me, but I do expect a «hello» when I enter the store. After browsing for some time, I don’t think it is too much for someone to simply say, «Let me know if there is anything I can help you with.» I didn’t realize I now have to go to a customer service desk every time I enter a store. If that’s the way it works with your store, that’s fine. I hardly call three other reviews over the past three years «proof» of your claims of great service.

We recently made over 2 bathrooms and Tiles Plus More was the best place to go. We were very fortunate to talk with Julie when we did our first bathroom — she was extremely helpful figuring out exactly what would work. We ended up with a really cool shower which included river rocks for the base. Guests comment on how awesome the bathroom is. The 2^nd bath, Julie spent a lot of time giving us different ideas on laying out the tiles for the floor and shower. The bathroom came out unbelievable. We’ll be back when we re-​do our kitchen!

I was very happy with the service I received (from Stacy) at Tiles Plus More. I went back at least 5 times looking at tile, and she never made me feel like I was a bother. She answered my questions about caring for natural stone and helped me select grout. The showroom is a little crowded and not as prettily displayed as at least one other local tile house, but by the same token they offer a large selection of tile and keep their prices very reasonable. This is also a family business, which I like to support. I would definitely recommend them and use them again.

TPM found me a box in two different sizes of discontinued tile I needed to do some repairs in a bathroom installed over 8 years ago. That kind of sourcing access will keep me coming back. Price-​wise I have no one to compare them to because just finding this tile was a accomplishment. To keep from having to re-​tile the whole room (walls and floors) I would have paid a lot. Certainly can’t beat a Rt 9 location and there are a gazillion tile samples in there to look at and two or three employees around to help.