Sprint Store

Went in to add two lines, the rep that helped charged me for headphones I didn’t order she said it was the tax from he phones and the headphones were free.
When leasing phones you aren’t charged tax, then we traded in another phone 125 credit was the offer per the sales rep we could only apply 40 of the credit towards my bill the other 80 needed to be used in store on an accessory.
So they effectively stole 180 dollars from me, when I called the manager the next day she confirmed that there was a JBL promotion and that the transactions from the previous night were legitimate. It was only until calls to other corporate stores and an email to the district manager did the manager of the plaza Bonita location call me to explain there was a mis communication only hours after she had explained there were promotions.
Needless to say do no shop here, they have shady sales practices and if you are shipping there check your receipts and ask questions.

Horrible customer service for existing customers. I usually visit the store just to ask basic questions about my plan and what I can do. It is always like talking to a recording with the same scripted answer. If you value customer service and want to feel appreciated as an existing customer, don’t bother with this store or Sprint at all for that matter. I was hoping that Sprint would turn it around under new leadership but it is the same of what is bad.
I called today to find out what to do about my new phone warping from the back and they couldn’t help me because I didn’t fall under their expected criteria. The lady asked me if I had bought the phone within the 14 day return period? No… Do I have the Sprint insurance? No… «Then we can’t help you».
Their insurance seems like such a rip off for the price you pay and all the fine print around it. Basically, I guess just hope that nothing goes wrong with your phone or don’t have any questions.
Oh, and don’t forget to pay your bill on time, they don’t have a problem taking your money for sub par cellular service.

Walked in and all I wanted was my account number. That’s it. Easy enough, right. All 5 – 6 employees did not acknowledge my presence for atleast 15 minutes. I had to literally walk over to one and ask her if she could help me. I told her all I wanted was my acc number and she gave me attitude and said that they were too busy. Walked over to another employee and same thing. Customer service at this store sucks. Never again!

Man as you can tell just by looking for Sprint stores on Unilocal that many people are dissatisfied with Sprint’s customer service, cell phone service area, etc. As for myself, I have had Sprint for almost 5 years and have had a relatively positive experience. True, at times cell phone service is completely non-​existent, dropped calls occur on the regular, but this is to the same extent that I have also experienced with other competitive companies I have been with (with the exception of Verizon).
Sprint has given me one of the most inexpensive plans with unlimited minutes, texts, and data (grandfathered in for the unlimited data) I also get an additional discount through my employer so usually the benefits outweigh the drawbacks.
With this in mind I write my review for the most recent purchase I made in the Sprint store located in Plaza Bonita. So it starts something like this… I unexpectedly needed a new phone since the hardware in my iPhone had apparently become corrupted. I shopped on the online sprint store and saw that the iPhone 5C 16GB was only 49.99. (I know what you’re thinking… not another iPhone! Don’t judge me okay… not here! haha) Well, I had a few questions that is was hoping a customer service rep could help me with so I decided to go to the Sprint store and buy the phone as opposed to buying it online. I went to the Sprint store in Chula Vista on Broadway being that they are closer to me. After going into the store, waiting 20 minutes before being looked at, and getting a few, rather unhelpful, answers, I was informed that the store does NOT match its online prices and that to buy the phone in the store would cost me $ 99.99. (Before taxed and «fees» of course)
Now I don’t know why, but this rubbed me in a strange don’t-touch-me-there kind of way. With all of the «fees» that are added on at the time of purchase AND on your first bill after you purchase a new phone… why oh WHY would you not match your own company’s online prices?! This seems like an easy way for a walk-​in customer that may not have done their research to get duped out of additional money ($ 50.00 in my case). Is this raise in store prices because of other financial obligations that Sprint has to pay for a physical location (like overhead, employee commission, etc) and if so is it really the customers responsibility to pay for it out of their pocket? Geez, Sprint…
Okay so clearly I said, «thanks, but no thanks» and went home to order it online, but not before their promotions had been ever so tactfully told to me as I left (*note sarcasm here). I went home, ordered my phone, and opted for the PICK UP IN STORE option instead of having it shipped to me. Again… this makes absolutely no sense to me. So if I go to the store, and buy a phone there, it costs more than ordering… you know what let’s move on.
So opting to pick up in store requires you to make an appointment time with whatever store you choose to pick up at. The earliest appointment I could make was at Plaza Bonita and I was going to have to wait almost 3 hours before my appointment time. Fine, not a problem, I had errands to run anyway.
So the time comes around for me to pick up my phone. Now I will preface this by saying that I made my own assumptions here… I thought that the purpose of making this appointment meant that when I arrived at the store not only would my phone be there, but it would also be ready to go… charged, activated in Sprints computer system, etc. Perhaps the only thing I would have to do it would be to set up my accounts. Well… no apparently there is no point to having an appointment time other than holding the phone for you.
I got to Plaza Bonita and waited about 15 minutes before a representative came to help me, even though the store was relatively dead in terms of the ratio of customer service vs. customers. No biggie, I give them my order confirmation number and the rep comes out with my phone still in the box. Alright. He goes to turn it on and there is zero charge, so I have to wait another 15 minutes for my phone to charge in the back. In the mean time I’m told all about their wonderful promotions, accessories, «free» things I can get because I have been a long time member, etc. Holy Moly. He finally returns with my phone once it has some charge. He registered and activated the phone through Sprint and then proceeds for the next 30 minutes to try and connect it to the store’s wifi to set up my phone with my accounts, voicemail, etc. We’ll actually he spent about 15 minutes on my phone in between helping another customer service rep with her customers. Finally, I just said I would take my phone home and do it all myself… after around an hour in the store… why did I make that appointment again… oh right, just to hold the phone that I had purchased online for literally half the price. Sorry, now I’m just being jaded.

SPRINT IS HORRIBLE.
Wish I could give NO stars. They are thieves who will do anything to trick you into a plan you did not want. They will tack on devices to your contract without your knowledge. Went in to be explained how that got added on and how we never even received the device, so why would I need to pay $ 200 to cancel something I NEVER RECEIVED. Kept telling me to come back when a manager was in, did as they said, and each time the manager was never present. SHADY SHADY SHADY. STAY FAR AWAY FROM SPRINT. It’s NOT worth the headache and hidden additional fees.