Hertz Rent A Car

By far the best service Ive ever received from a car rental agency. I use to use Enterprise, but the employee ignorance became too much to handle. A friend recommended this location of Hertz (which wasnt far from where I was at the time) and I found the gentleman that helped me to be very curtious, professional, and speedy yet detailed. He made me feel very comfortable after a rather trying day, and I left knowing I was in good hands. I will gladly rent from this location again in the future, and recommend them to everyone I know. Thank you Kirk for making my experience with Hertz a pleasant one. I will be back

This is the worst rental branch I have ever been to. Lack of customer service. All their answers are short and they are very unprofessional. Also, they did not wash the car and on top of that the tire had a slow leak when we picked it up and after noticing it the following day when we contacted them their response was we don’t have anything available and you will need to contact another branch to see if they have anything available. They suck

Update. I had to call the reservation line and they tried calling this location numerous times no answer. They also sent them numerous emails on y behalf. Still no answer. Fri and Sat. Now Monday am and they finally picked up and act like they didn’t know what I was talking about.
I guess they don’t answer the phone. Been trying to call to extend my rental for two days. I cannot do it with call call center since my Insurance paid the first 30 days. Its 3:30pm, they don’t close until 5pm. Where are they? Now its 4:15, and their phone is off the hook.
Smh

Yesterday a rep called to confirm the car rental tune as 8:15am. It is now one hour later and I am still waiting fir the car. Do better HERTZ

Use other places not Hertz. They don’t honor reservations. What a terrible experience.

No one at the desk for 10 minutes when trying to pick up a car. Given a extremely dirty car with dirty bottles, food crumbs, papers, etc. in it and less than a gallon of gas. The gas light went on in the first 5 minutes of driving it.

Wow this place is awful! A half dozen customers waiting, the phone is ringing off the hook, no employee in sight! There’s someone back there on a personal phone call. No wait– she just walked away without so much as looking at any of us.
Someone please stop that phone. It’s driving me crazy!!!

The worst rental service ever! Reserved a car a month ago. Arrive to pick up the RESERVED car, waited 40 minutes just to get the Hertz clerk to look up to get eye contact. Two other customers before us had issues as well. There simply were no cars to rent at this location.
Long story short, we took a cab to Enterprize car rental. Neither Hertz nor the Gaylord Hotel would take any responsibility for a very poorly ran satellite office!
I will never use Hertz again!
No rating! But this app does not allow for 0 rating!

Where do I start? The customer service women was nice enough, but… to start with the car was filthy inside and out. To the point I thought it was someone’s personal vehicle (a slob’s car). There was garbage, cups, napkins, a glove, hat, and a tube of lipstick scattered throughout the car. The passenger seat was greasy (think Coming To America — soul glow sofa scene) and sticky sh*t on the dash and armrest. The customer service women said the tank was on full and put that in the contract, it actually had ¹⁄₃ of a tank.
Getting out of the hotel is tricky because you need two tickets to exit. She never told me about the second ticket so I had to track down a parking attendant. They helped me exit and told me «hertz never tells people about the second ticket» WTF! So i could of easily avoided the stack up of 4 cars deep trying to leave the hotel if Hertz would’ve just told me about the second ticket!
So from the road I decide to call the local hertz office and let them know about the gas tank etc… no answer, no voicemail.
I decide to call the 800#. I got the run around about needing to let the local office know since it wasn’t a roadside/​accident issue. They ended up transferring me to someone who «noted» the system. He asked me to call the local office in the morning since it was now after hours.
When I talked to the customer service gal she was less than helpful and showed no interest in the incident. Including the fact that the contact indicated a full tank and I so I had to return it with a full tank. Beyond shitty service… I’m sticking with National or Enterprise from now on.
Attn Laura:
Rental agreement number 129 498 950. It was a Red Camry rented on Wed 25^th (last name Magana)
Any help would be much appreciated. Thank you! My email is
.

The gentleman working here is very accommodating and flexible. Standard Hertz services. Location inside of the Gaylord Convention Center.

Horrible experience! Made a reservation, showed up, and no car… The guy was a complete jerk and acted like I was an inconvenience. It seemed he didn’t understand the concept of a reservation. Can’t believe the Gaylord would allow this type of poor service to take place at their property. Good news is Enterprise will pick you up!

Horrible! There is an Enterprise location 3 miles away that will pick you up from the hotel… Use Enterprise NOT Hertz! I made a reservation the night before and the next day when I went to pick up the car the man behind the desk said he did not have any. I asked him why he did not have a car for us when we made a reservation the day before and he would not explain why. He was a jerk! Calling their national phone number did not get us any results, they said there was nothing they could do, so I told them I would not be using Hertz EVER! The Gaylord Hotel should get this bad company out of their hotel as it reflects poorly on their customers.

Poor experience. Two of us made reservations. After my friend waited nearly an hour and complained about the service I went in with low expectations. I had made a reservation but when I showed up 40 minutes after my reservation time I was told they had no vehicles and there would be an hour wait. I cancelled and went with the competition who picked me up in 10 minutes

Worst car rental experience ever. We were supposed to return our car on a Saturday by 4pm. We got to the Gaylord and found the rental desk at 2:30pm. No one was there. I called the phone number listed on the «Be Right Back» sign at the desk, but no one answered. So we waited. And waited. And waited. By the time the agent returned at 4:15pm, there were 5 other people waiting. The woman tried to charge me for being late, and I explained that we had been waiting for almost 2 hours, and that WE were not late, SHE was. She said she had no choice but to charge us. I asked to speak with a manager, and she laughed, saying that SHE was the manager. She charged my card even though I told her that I would dispute the charge. She rolled her eyes and turned to the next person. I asked for the name of her regional manager or director, and finally she gave me the name and number of man and told me to call him if I had a problem. So I did. I told him that I would be disputing the charge and explained how disrespectful his employee had been. Finally, after his making excuses, he agreed not to charge us for the «late» return. I would seriously rather use Enterprise rather than Hertz any day. This Hertz location is horrendous.

Vincent stayed late with a snowstorm on the way until we could get there, helped us get things changed to return to BWI and went out in the snowstorm and checked the car before handing it over. Very friendly and professional service, highly recommend.

What a wonderful rental car experience! I went to the Hertz location that was located in the Gaylord Hotel that was across the street from my hotel. I arrived an hour early and the person at the desk was so helpful even though I was early. He made sure I had all the things I needed in the car and got me out as soon as possible. I highly recommend that you use this location!