Closet Exchange

I am a buyer and a consigner here. I’m surprised at the comments on rigid consignment rules… they seem pretty standard to me and I have consigned at about 10 other places. I have done well with my consigning here. They are particular with what they accept and usually take about ½ of what I bring in but usually everything sells and at reasonable prices. Usually why they don’t accept items usually comes down to four things: 1) They found a stain or imperfection I missed 2) they have too many «x’s» in the store right now and don’t have room for more or 3) they feel the style is dated or not a style they have buyers for. 4) the item doesn’t fit the season. All valid reasons for not accepting things. Don’t take it personally if they don’t accept everything you bring in. I have seen people argue with them on what they don’t accept and i don’t understand this. They are experts and they know what sells. Do you want them to take items that won’t sell and then disappoint you? Remember… you are bringing them stuff you didn’t want either!
Also, a tip for consigners… I usually call in the day before i bring my stuff in to ask if there are any items they aren’t accepting at the moment and sometimes they will tell you «we have too many winter coats at the moment so don’t bring those». That way you don’t waste your time and energy on things they won’t accept because they don’t have room.
As a buyer, I like that they have different stores focused on high end and more commercial brands. They have a fun punch card that gives you discounts on how much you spend. Like any consignment store sometimes you find tons of things and other times nothing. I think Brenda and the staff there are very nice and friendly. Brenda has always been pleasant, calm and friendly every time I have come by. I’ve never seen anyone working there who has been grumpy or unpleasant to work with. I’ve never been hovered over and feel I can take as much time as I want looking through the racks and trying tons of stuff on. I’ve also gotten some great deals on designer items. Classic DVF wrap dress in perfect condition for $ 50! Yes please. :)

The worst selection I have ever seen, I’ve seen better clothes given away to the Red Cross for free. Don’t waste your time

I ran into the store three hours before a Red Carpet event and came out with a gorgeous gown and the store cheering! The store had a great selection and the pricing was amazing! I got tons of attention from Brenda and I would recommend this store to everyone!

Does anybody have experience consigning there. I ran around like a lunatic trying to appease their extremely rigid consignment rules, brought in dozens of items. Some they took, most they rejected. Not going to get into that. My items were taken in by CE in May. Second week of July and I haven’t seen a dime yet. How long?

Not going to lie… very disappointed!
My daughter and I went into the ‘high end” store a few Saturdays ago, and we were just «browsing» the store. Brenda was just so rude and fake to us — it was an awful experience! I have been in the store a few times before this day (alone) and I have always gotten that «fake» feeling from Brenda — but to put this attitude on my daughter… NOT NICE! My daughter was looking at shoes and jackets, and Brenda was just hovering over her and really made her feel uncomfortable.
I wondered if because we were in jeans and sandals (casually dressed) maybe she thought we didn’t belong in that store — I’m not sure. For a 19 years old young lady (my daughter) to be hovered over and followed around the store, we barely got a hello. We did if fact get a generous good bye though! While there we realized why we didn’t purchase anything — their prices are to high! We know our stores, prices and Brenda has a nerve to charge what she does on some items. I would not say we are cheap, but I will say we are smart.
We did pop into the other store and realized we could get the same stuff on the sale rack at the mall new. Not really appealing to either of us.
What did happen as a result of Brenda’s behavior is we went into Second Time Around and purchased 2 Lilly Pulitzer dresses.
Brenda, you have competition (weather you realized it or not), you really should be more of a host in you store… the «fake» way is not a good way!

I have returned from a successful shopping experience at the Closet Exchange today. I have to say, even with the change, the variety and quality of what they get in is still exceptional. I shop pretty much consignment these days. And if there is a consignment store in a town, I will find it!
Also, they always have a rack of final markdown clothes near the entrance. You can find some real gems there!

Love how my closet came out. Friendly staff easy project to accomplish. Everything from start to finish was excellent. I am as my project is over and wish I can more closet work for ten to help me with. I cannot say enough about them.

Good for buyers, not great for consigners. They donate your stuff and do not tell you, I’ve lost high quality items this way, that were in-​style designer brands and in excellent condition. This is the chance you take there, can be disappointing.

I’m surprised to see the unhappy review below! I love consigning here. One of the things I really like about them is the fact that they ARE strict and rigid!
I can always trust that they’re going to take care of my clothing and be CONSISTENT (which lacks in a lot of other consignment store…) with their pricing, how they do appointments, and how they do run inventory!
I’ve been consigning and shopping here for years and I really enjoy the girls in intake and the fact that shopping here everyday is different! They really are a little gem! :)

I recommend that you do NOT consign with these people. They are incredibly rigid in their rules and very user-​unfriendly. They will have you running in circles just to make a few dollars.

I adore this place. They have 3 different shops on the block that cater from high end to mall clothes. The owner and staff are awesome. They are all very friendly and genuinely seem happy (unlike the chain consignment shop on the block… not naming names…). The stores are all arranged well. It’s easy to find items in your size or by designers you like. The last chance shop is fun. I’ve gotten some amazing things in there for next to nothing. I bought a cute top in there marked down to something like $ 6. i wore it out the first time and must have gotten 4 compliments. :) I also got a brand new pair of Stuart Weitzman shoes that were probably originally $ 500 retail for only $ 30. The high end shop has really nice items in there as well and I definitely was able to do some damage in there… Looking forward to going again to see what new treasures I’ll find.

I finally had a chance to check out the Closet Exchange stores and am so glad that I did.
There are three storefronts, I normally start the the ‘Last Chance’ store where items are marked down as low as 70%, then go next door. My favorite store is across the street where I always find nice designer pieces.
Funky jewelry is always available at all three stores.
Closet Exchange is the first stop on my consignment shopping list!

I haven’t bought anything here, but I have dropped off plenty of my own stuff. It’s easier that trying to sell stuff yourself and it if doesn’t sell or they don’t like it, it gets donated. I love that they give you a donation receipt at the end of the year for taxes. And everyone who works there is really nice.

It’s more organized than most stores selling brand new merchandise. No weird smells as some consignment stores. You will be getting top-​notch stuff and can choose from three different storefronts, each with a different niche. My favorite is the one where everything is marked down up to 75% all the time. The staff is helpful but unobtrusive and Brenda, the owner and her daughter and husband are always there with a smile and a kind word. I’ve consigned things as well and they are super-​picky which is great for shoppers. you know everything is pristine! Their sales are not to be missed.

I consigned here today for the second time and was so inspired by my positive experience that I wrote blog post about it:
I love how organized they are, how nice they are and have also had success in both selling and buying items. Highly recommend to anyone who is considering consigning their clothes!

Kind staff, merchandise a bit picked over but highly recommend for unique pieces. They also have a sale annex. They have 3 different storefronts in Needham which is a bit confusing but also fun. One store is a «last chance» place and another is high end, full of lovely things.

The Closet Exchange is such a treasure! Brenda, the owner, is unbelievably sweet and her husband and daughter also work at the stores. The three shops are great, they really let you pick your price point and have a look at a bunch of things.
Brenda’s eye is impeccable, and I’ve found a lot of high end pieces here that have attracted lots of positive praise. Definitely stop by!

Go here! Go here! Go here!
On a mission to find nice, but inexpensive clothes, I stumbled across this set of 3 consignment shops in beautiful Needham. Here is a breakdown of how the stores are set up:
Store 1: super high end clothes
These clothes are high end designer and are discounted. Some of them are really discounted (so peak through the racks!). There are accessories and shoes, too! The store is well-​laid out and the dressing rooms are huge. I found beautiful super high end designer dresses going for $ 30-​$ 50!!!
Store 2: high end clothes
This store has nice clothes (express, gap, etc.) and has great discounts. It’s smaller than store 1, but still set up nicely. There are some really nice accessories and shoes here, too! I put together a beautiful eyelet sundress with a wide red belt and red Steve Madden pumps. Together, it only set me back $ 52. Not too shabby!
Store 3: super discounts
Everything in this store is 50−70% off. Basically, all of the stuff from store 1 and store 2 that didn’t sell gets sent here and discounted hardcore. For example: I got a nice pair of Express jeans for $ 11.50.
These stores are very well-​maintained and all of the ladies in the stores were so helpful and friendly. I will be going back here for all of my wardrobe needs. I highly, highly, highly recommend them!

love, love, love it. FYI Womens clothes, shoes, jewelry, accessories and a few housewares. No men’s clothing. There are 3 separate stores on Great Plain Ave. All have slightly different but all great inventory. I got a great sweater (w/​original tags still on, yay!!!) for $ 9. It is beautiful and warm. woohoo.

We just moved to Needham and I first saw this place when driving around near downtown. I put it on my mental «must go to» list. Saturday morning we found ourselves downtown and I actually convinced my «better half» to check it out. He was in a gracious mood so he agreed. We only went to the 50% to 70% off store because I didn’t want to push my luck too much. :)
While in this store something happened that has literally never happened to me before on a single day … I found two pairs of jeans that fit me!!! I was so excited that not one, but two pairs of jeans actually fit me and fit me well. It normally takes me months to find one good pair and I wear them until they literally fall apart.
Not only did I find two pairs of jeans but the prices — wow, they were incredible! I got said pairs of jeans along with a cute t-​shirt we found for my mom for only $ 23! That wouldn’t even buy me one leg of jeans normally! I cannot wait to come back and check out the other two locations.
The store was bright open and everything was super organized by size. The prices were clearly labeled and were either 50% or 70% off of the «original» price. The woman who rung me up was also super friendly. I will be back for sure!