Staples

Went to get a $ 300 printing job done. The 3 teenagers managing the copy center couldn’t have cared less. They printed 50 copies off a thumb drive and didn’t even bother to check it before giving it to me. The alignment was all wrong and again they couldn’t have cared less. Then went to Fedex in Needham who were so professional and did it right the first time.

Staff here are very rude, especially at check out. While there were several people waiting In line, there was one person ringing people and another standing at a register that also seemed to double as the customer service desk maybe? His light was off and he was chatting with a coworker. I was next in line when all of a sudden I hear «hey! HELLOOO?!? OVER HERE!» Apparently his register was open and that was his way of letting me know he was available to wait on me??? Thanks, super friendly and professional. You get two stars because your store is bigger than the one near me and has more inventory.

Excellent service in tech department — Brian found me a printer and ink and had me out the door in a flash. The copy center was also quick, efficient and did a perfect job!
Staples is my favorite office supply store — they offer printing capabilities that I cannot find any place else.

Employees are beyond rude. They are also VERY slow. I have never received so much attitude at any business before. Do not go here.

When the place gets busy they do an idiotic procedure. At check-​out they make people get in «one line» that goes all the way to the back of the store… instead of just letting people naturally flow to which ever cashier they choose, Naturally nobody knows this so they just walk up to the cashiers. Then some associate yells at you to go to the back of that ONE LINE. In my opinion… the manager has very poor judgement.

My work computer was refusing to give me access to my email. I didn’t have a working printer/​scanner/​copier at home and needed to copy, scan and send an email and two credit card statements in order to close my loan. I headed to Staples, a store I’ve used, successfully, many times for this type of thing. BAD IDEA.
Went in, sat down — unable to access one credit website, hit print for information from other website, opened email, downloaded commitment letter, hit print and nothing. Serious nothing. One of the service people came over to help a woman trying to fax next to me, and I asked him why nothing was printing. He looked at the printer, pressed all of the buttons multiple times changed the cartridge, and then exchanged it back for the old cartridge, then walked away. He came back with a USB, which he had difficulty inserting into the desktop, tried twice and went to get another USB, followed by another. Walked away again, chatted with his friends and then asked me to wait another five minutes. Oh, and did I mention that he never told me that the printer was broken. I declined his offer of further helped sand asked for a refund of 27.45 that hd been charged to me. Another walk away, followed by a supervisor directing him to help someone else before he returned go me to see how he could help. I again asked him for my refund and he said, «No, there’s a number you have to call» and directed me back to the screen of the computer I was working on. He could have done that five minutes before.
Result: thirty-​five minutes wasted, nothing accomplished. The rest of the store is great, neat and organized, but only go to the copying and printing department if you have a good book or a charged e-​reader.

COPY and PRINT CENTER is NOT FUNCTIONAL. I hope the manager sees this and gets it together. I would give zero stars. Just went here today to simply print a few things which I’ve done at other staples locations. Their printer would not work, although my credit card was charged for every document that I pressed «print» for, and NO ONE was helping me. A few people came over to try to help me but said there was nothing they could do. Also, in order to get a refund for the $ 10 charged to my card, I would have to call a customer support line. I’m so astonished and appalled by the print and copy center here. Seriously terrible. A waste of time and, I know $ 10 isn’t a lot to lose out on… but when you’re expecting to simply walk in, print, and walk out, it’s pretty aggravating.

The copy desk here is much better than the Fed Ex ofifce — very nice and helpful.
They did me a real solid by helping my Mom send me some scanned documents.
thanks, Staples!

Went there the other day for some printing supplies that I needed. Overall clean store and they seem to be well staffed. My only issue was when I was waiting in line I had the chance to browse my phone and discovered that the same laser ink cartridges were much less on amazon. Like 20−30% less. I know this is likely not the case for every item but in this day and age a company the size of staples should be able to come closer to others prices. I still purchased the items because I was in a rush but may shop around next time.

Staples is a place where you get school supplies. Staples is kind of neat the service is alright .You can get pencils, erasers, and more stuff like that. If you were a adult I would not bring kids .That is why I think Staples is alright.

I use the copy and print service about every other week. The staff is the most helpful and friendly I have encountered at any copy center. They go out of their to make sure they know exactly what you want. They are patient. This is a very busy place but they are still able to handle the high demand with a smile. I highly recommend using this Staples copy center!

This review is for their print center only.
I’ve been to a lot of Staples Copy Print centers for both business and personal reasons. In most cases it’s perfectly fine. The associates working the desk are anywhere from incredibly helpful (I’m looking at you musician dude in Quincy) to slightly robotic «bored at work» types (the manager who ran the counter during my days in Roslindale), but none, and I mean none, have been so work averse or so blatantly against the basic tenants of customer service as the man who I’ve had the displeasure of working with both times I’ve needed to get something printed in this store.
Let me paint two pictures for you; The first takes place nearly 9 months ago when I went in to have some bridal shower invites printed up. Nothing fancy — just a Word document that lived on a USB that I needed roughly 40 color copies of on card stock. Since I’d done similar jobs like this at other Staples on a walk in basis I didn’t think twice to walk in, step up to the counter and ask for what I needed.
However, the man behind the counter had other ideas. He insisted that they were way too busy to take the job. That I should have sent it through their website. Things that I would have believed if: A) If the store wasn’t empty and the three print associates weren’t all leaning against the back counter gabbing away; B) If even one machine was going at the time, but not one job was being printed or worked on at all; and C) If I hadn’t walked into at least a dozen other locations asking for similar jobs and had met with resistance at even one of them.
So, well, I said as much and wouldn’t you know, all of a sudden he was (begrudgingly) agreeing with me and printed the invites! Insisting the whole way through that he was doing me some sort of favor. Really dude? I’m giving the company good money so that you can print a few copies for me on a day when you’ve got nothing else going on. No customers, no money, no job, right? I won’t even get into how I swear he intentionally tried to break by USB stick. No — not kidding — he was trying so hard to avoid doing the work that I swear he tried to break my USB.
The second experience was just yesterday. Same guy behind the counter (tall, very dark, and Jamaican I think for those at home wondering who to avoid), same attitude, but worse. How could it be worse? Well, this time I’d called the store hours ahead to ask how I should submit an order on the website for a print I needed done on Staples own brand of sticker paper. The woman I spoke to seemed nice, reasonable even, and asked me to put it in as a regular copy job, but to note the stickers in the Special Instructions section. I asked if I selected a rush job (an extra $ 5 by the by), if she could ensure they’d be done by 5:30. She said no problem and that my job would be ready when I came in that evening.
Surprise! Mr. I Hate My Job was working and when I handed him the print order confirmation I also told him that he wasn’t looking for a stack of paper, rather, a stack of stickers. He rolled right into, «Oh — we can’t do that!» Wait a minute, but your colleague said that it would be ready for me when I came in today, «Oh — she shouldn’t have said that! You need to buy the stickers first!» Seriously? So where are the flipping stickers? «Aisle Two»
I ran around the store for another ten minutes looking for the stickers. Turns out they were actually in Aisle One — and might I also mention that even at this point it’s ten minutes too long because I should have walked in, paid for the stickers, collected my prints and left? I bring them up to the print counter and he’s in the middle of berating some other customer about an obviously bad print job that could have been avoided if he’d changed the cartridge before printing 100 copies for her — and then charging her for them.
When he finally gets back to me, he hemmed and hawed that he doesn’t think he could print on the sticker paper and I told him that yes he could — I’d had another job a few months ago on the same paper at the Quincy location (again — love that guy who runs the counter there. he’s awesome!) and that it needed to be done tonight… hence me paying for the rush order fee on the website.
He spends the next ten minutes wondering around, mumbling all sorts of things that shouldn’t be said in front of a customers and eventually produces the stickers that I’d requested. After that experience I marched up to customer service and got the rush fee returned to my debit card. You’d think the assistant manager, Shane, who had been wondering around the store during this entire dog and pony show would have said something to apologize for the ordeal, but he was more annoyed that he kept having to come up to the customer service desk to enter his numbers to authorize the transaction. To her credit, the customer service representative was nice — and probably the only half decent person in that pit of despair.

It is an easy place closed to highway. I got coupons from the web and had great deal. The staff is nice. No waiting for check out during holidays. I will return again to get office supplies. The price is more than online in general but it is ok.

Much rather go to Staples then Best Buy for some items though this Staples is brutal. No help in tech aisles at all! They stay behind the EZ tech booth and are not as interactive as the Dedham store.
Side Note– They are an equal opportunity employer for which I give them credit for with 3 shorter then average people manning the cashier booths. I have had all three and they are amazing with helping answer questions

No problems here either.
Staples seems to be updating most of their stores and consistently providing amazing customer service in my nearby stores.
And this location is just another example of that.
Consistent friendly and knowledgable staff members, as well as a full, complete inventory, that is always stocked. This store doesn’t have too great of a clearance section, but sometimes there’s a «jewel». Overall, another great Staples store.

Used them to print some promotional materials for work. Their prices are okay, but you can definitely find other vendors that will do the same projects for lower prices. The people working there are nice and definitely helpful, but sometimes the service is quite slow.
The worst experience I had was when I was getting two promotional posters printed and needed them next day. I dropped them off the afternoon of the day before I needed them and was told I could have them picked up that evening or the next morning. When I went in the next morning, I was told the posters didn’t print for some reason and it was my fault (I provided faulty files). I was frustrated I wasn’t contacted about this because I made it quite clear I needed them by that day. To make things worse, I even brought my laptop in to work them to get them printed but they couldn’t make it work after many tries. I ended up leaving in frustration and not having the posters I needed for work that evening.
Unfortunately, after that experience, I won’t be using this Staples print center again in the near future. It’s sad because this store is really convenient for me but I can’t afford to miss deadlines for work because of a faulty print center again.

at check out, i was offered a «back to school savings pass» so i used it. upon leaving the store, i noticed a $ 10 charge for such a pass. the cashier admitted that she forgot to mention the fee to me but there is no refund. there was no writings anywhere on the pass that says there is a fee.
i spoke to the store manager that this was very misleading at check out and that he should let his cashier know that they need to ask if it’s okay to charge people $ 10 for a pass. here is what he said:
it’s all over the TV (well I don’t watch TV and even if I do, i skip the commercials) so even if it’s not mentioned by the cashier, the customer should have known;
No, it’s not misleading because i have no ways of proving that the cashier did not tell me about the fee; it’s not refundable so there is nothing he can do about it. That last part is also not in writing on the pass.
is this their normal practice to sell a $ 10 savings pass to as many gullible customers as they can and claim that the customers should have seen their TV ads? They should at least have the decency to admit that it’s false advertising. If it’s not written anywhere that fees are involved and no representatives of Staples have mentioned the fee, then it’s not legit. Their assistant store manager’s excuses are completely unacceptable and reflect badly on the Needham store and the entire company. I will take my business elsewhere. But I guess they don’t care because they just rip off another customer with undisclosed fees and such.

Copy center provides great customer service. I uploaded my documents overnight, with a message that I desperately needed them printed for 8am the next day. The store opens at 7:00am. I called at 7:15am and they were already working on the job. At 8:00am they emailed to say the documents were done. About 1,000 pages and perfect.

Staples uses Norton System Check to diagnose an ailing CPU, charging $ 69 for diagnostics. You can get this software on eBay for $ 20.
Communication is horrible and over the 2 weeks they had the CPU they lost two techs, they did not fix the issues I had (Raid card was acting up and Firfox wouldn’t open).
I was told that my CPu was two advanced as it had mirrored hard drives. This isn’t advanced, just a back up.
I would recommend not using them. It isn’t worth the frustration.