Wow, very impressed with the customer service at this store! It started with us needing to repair a screen door. Dallas got it done the same day and called to let me know I could come get it. Originally I was quoted a few days but after explaining we had company coming this weekend, Dallas said he would try to get it done as soon as possible. I was sooo thrilled and the work completed was great. When I went to pick up the screen my 2 year old had just fallen asleep in the car(basically I was going to be held captive in my car for the next hour). I happened to see Richard helping another customer load stuff and asked him on his way back if he could tell me the process of picking up a screen door. He offered to go pull it from the back so it was ready for me. We ended up taking care of everything right in the parking lot and they even loaded it into my truck for me without waking my daughter! On top of all this, Richard was able make recommendations for the right sanding and paint for a litttle table I brought in and wanted to refurbish. :) I love that these guys were so welcoming, proactive and accommodating! Exceeded my expectations; you cant find service like this much anymore. Thank you.
Donald M.
Évaluation du lieu : 5 Menasha, WI
This Ace is one of those GEMs that you remember from your childhood. I started going here because its just down the street from my house but it didn’t take long to realize that there are a lot more reasons to go here than the location. Every one of the employees is knowledgeable about most everything in the store, they can help you find and fix most anything, match paint, and give you great advice. They have both the inexpensive Chinese tools like all the big boxes but they also have QUALITY American made tools if you desire. They’re there to help you find six 12cent bolts or a big purchase, in and out quick and then back to finish the project.