Anya’s Alterations

Sadly my experience was not good at all! I took a dress to be altered for the Marine Corps Ball. I am 4’11 and knew to purchase my shoes before I took my dress in. I went in and told her I wanted the dress to cover the front of the shoe. She marked the dress with chalk and told me it would be easier to cut off the whole train because of how short I was. I also told her I wanted some beads removed 3 to be exact, and two small pieces of lace removed from the sides of the dress. I agreed and told her that was fine for her to rove my train to make her job easier! Two weeks later I came back to try in my dress. Two weeks was the turn around time she gave me. She told me If it was ready before she would call me.
Before I left I asked her how much would the Alterations be. She said it would be $ 45.00. After 5 days I got impatient and went in. As soon as I saw my dress I knew it was too short! I put it on and sure enough I could see me ankles! I was heart broken! My dress was $ 200.00! I told her it was too short right away! She asked me if I was wearing the same shoes! I said yes they are the same shoes!!! She asked me if I was sure!!! Pretty damn sure I bought those shoes for that dress! She said she would try and fix it. She added Black lace to the blue gown! She said she would let out the hem to make it a little longer. She told me it would be another two weeks!!!
I went to pick it up today and she said it was $ 65.00! I asked her for what?! You said $ 45.00!!! She said «I fixed the dress for you because it was too short for free!» I immediatly thought It is not my fault you made a mistake! You cut my dress too short after I brought and wore the shoes for you to correctly adjust the leangth!!!
She failed to make this customer happy! I will never again use her for any type of alteration’s! I told her «you told me it would be $ 45.00 now because you make a mistake it is $ 65.00?!? She said it was 20 for the beads she removed, 3 beads that she kept for $ 20!!! Who charges that much for making a mistake?!? I will never again I use this business and I hope this does not happen to you! She had my dress for the entire month of October! I dropped it off to her in September! Beware of this business that makes you pay for her mistakes!!!

This is my third time using Anya. As long as she’s in New Bern she has my businesses!
Prior to today’s visit we brought in 2 suits for her alter. My husband had lost a lot of weight and they just hung on him and they were quality suits still in great shape, so had her do those. She charged $ 70.00 per suit and she did an amazing job!!!
Today I took in three blouses to be altered and she was just so accommodating. She is soft spoken, sweet as can be and is very sensitive to your wants and concerns with out the overbearing loud nonsense at so many other locations I’ve been to. There are 3 spacious changing rooms and two large mirrors on the floor like in a bridal shop to use.
Don’t waste your time and money looking around. Go see Anya! You’ll be so glad you did!
That’s why, after going to her 3 times now and being well pleased each time, I changed my 4 stars to a 5 STAR business.

I came across Anya’s on Unilocal when I was looking for someone to alter my ball gown for the MCB this past year. I had ordered my dress from overseas and it took so long to arrive I only had 1 week till the ball, and so I needed someone to do it QUICK. I drove all the way to Anya’s in New Bern from Jacksonville to see if Anya could do the job. I HAD called her prior to driving all that way, and she said she could, but wanted to see the dress and make sure.
Getting there was kind of a pain in the a$$, but whatever. It’s not the store’s fault. The shop itself is super cute. A lovely waiting area, 3 HUGE dressing rooms, and you can see all of the other clothing items that are being worked on hung nicely and neatly in organized racks.
I put on my dress, told Anya what I need altered, and she makes marks and pins places and in about 5 min I was done. 5 days later I go to pick up my dress and it fits PERFECTLY. I was so happy that Anya was quick, friendly and understanding about the needs of getting my dress done.
I highly recommend her!