Aspen Dental

I called this office and scheduled appointment 2weeks in advance based
On conversation with whomever answered the phone. My appt was for 5pm on 21^st.
I received immediate email stating time and date with patient info forms that I printed and filled out. On Monday ¹⁄₁₈ I received another email asking me to confirm appt, which I did and on ¹⁄₂₀
I received a txt msg reminding me of following days appt. Wow! This place seems to be on top of it ! Right?
WRONG! On ¹⁄₂₁ the day of appt I received a call at 9:30 stating that they close at 5 and would not be able to fulfill the obligation. I told Ashley this was not acceptable, she said if I could come in earlier 4:15 I needed to confirm with my employer about taking off the additional time and I called her back 15 min later confirming that I would be there. I arrived at 4:19 papers filled out completely and handed to staff member and had a seat.
15 min later I was called up to the counter and told they would have to re schedule me to next available date. Really! Furthermore she said my appt was for 3:45. When I asked to speak to Ashley she was preoccupied on the phone. Everyone feels that their time is valuable as do I.
When I contacted the «Unhappy» patient call center Michelle was very empathetic and attempted to connect me with regional supervisor but have yet to hear from her. I will update post if and when Aspen Dental shows they value patients !
4 days later Ashley from the New Braunfels location called me 7:30 pm
And she still could not answer satisfactorily about what happened to me.
She asked for me to schedule another appointment, ha! I would always be skeptical that they would somehow botch
My exam, X-​rays etc. I just hope this post helps someone to Avoid this location until they have a Major overhaul of key personnel including the «area manager» Ashley who never called me back!

Staff was very helpful and pleasant. For the work that I had done pain was very minimal.