Beisswenger’s

If you are a woman and you want someone to talk down to you, this is the perfect place to go. The man who works in the service department was SO rude and condescending to me today. In addition, I came here a month ago to get a new bolt and nut for my battery terminal and another employee was super rude to me. I worked in the mechanical field for over 10 years and I am not stupid when it comes to hardware. This guy should lose his job for the way he treated me today. I will definitely take the extra time from now on to drive to a legitimate hardware store instead.

Everything is sticky. Why is everything sticky?
Damn good cup of coffee though!

Place has a lot of stuff and good people went there often when I worked at universal truck

Most rude customer service I think I have ever experienced, from both the department staff and Mark, the manager. I called to check if they had two parts for my Cub Cadet mower in stock before I drove 20 miles to get there. After waiting 5 – 7 mins. on hold I got the first part question answered but when I tried to ask about the second part, I was told that there were other people waiting and basically was hung up on. When I called back and asked for the manager, Mark pick up the call. I said I wanted him to know why he was not going to get my business and what happened. He said they had 9 – 10 people standing there waiting and only one person at the parts counter so they were busy. I tried to explain I was not upset with waiting my turn because I did that already, but that I could not get the info I needed. He stated that basically the people standing in front of him were more important because I was at home calling from my couch, and not in the store. No need to worry about me being in your store again. I will go somewhere else where customers are appreciated and not dismissed as an interruption.

Absolutely love this hardware store! They have the most knowledgeable staff and everyone is so friendly. Best selection of bird feeders I have ever found. The woman who seems to work that area is super helpful and knows her stuff. I rely on her knowledge and always ask for her opinions on feeders and bird seed. Check it out!

It’s hard to beat a local hardware store, and this place has one or two of everything, not a 200-​pack like you’ll find at big box stores. they’ve serviced my lawn mower and snow blower to satisfaction. This place is a north ‘burb gem.

A local hardware resource that has been around the New Brighton area for decades. Moved up the street when the land they were on was needed for something else. Now their new facility has a neat new look and they are well organized. They have many of the «little» things you might not find in either a smaller hardware store or the bigger box stores like Home Depot. If you live in the area, I’d recommend stopping here first before going to the bigger stores… you’ll get faster, more personable service and be more likely to find what you’re looking for!

Of course they aren’t the cheapest in town, but they do have the knowledge and are willing to share advice that the big box stores won’t.

I love this hardware store. They are my go to place for the hard to find item. Last night it was fiberglass pipe insulation. Beisswenger’s does it again.
@Larry — Why do they have the fancy new building? Because the city of New Brighton moved them to make room for that big housing development you see going in (albeit very slowly) nearby.
As far as the employees «just walking», I am asked every time I walk in the store «Can I help you find something?». If I need help, they proceed to do just that.
These guys totally saved me from a complete shower replacement by identifying and sourcing the rebuild parts for my archaic shower faucet. Try that at your Big Box (I did — they didn’t)

If you wonder how a business can afford to have a mostly empty parking lot in a new building with dozens of idle staff the simple answer is = high prices!
On my 5 – 6 «have to get it fast» shopping trips to beisswengers I spent 50−100% more than if I went to a big box store. There are lots of ‘associates’ walking the floor-​doing just that –walking, with little intention of helping you. I will only go there if I’m desperate.
As far as selection goes, they have a wide variety of brand name equipment and tools. Their prices are a good measure of the highest price you will pay anywhere. In some cases twice as much. You will never hear or see them advertise the lowest prices-​impossible.
If they continue as the high price leader with their massive overhead and crappy service-​countdown to Chapter 11.

Beisswengers=serious hardware and small engine expertise. Take a picture of the problem, bring along the part you tried to fix and these people can match and explain what’s wrong and how to fix it. The go to hardware store for real help for hardware problems. They have bins of pieces and parts not just little packages of 4 more thingies than you need. Check out their bird feeding supplies and weber grills. This is a hardware paradise.