Superior Importers Company, Superior Rugs

I have ordered the BAXTON Cradle Chair from Superior Importers via AMAZON. The first chair came with the wrong parts. I contacted them and told them that they needed to pick up the chair and bring me one with the right parts. I was told that FEDEX would came the next day to pick up the huge box that takes over half of my living room. I cancelled my appointments for the day and stayed home all day, as I don’t have a doorman. FEDEX never showed up. The following morning FEDEX came and brought the new chair and took the one that was not good. I opened the box and started putting together the Cradle chair only to find out that the wood parts would not match the metal part AGAIN. The metal part fit the seat but the holes on the wood part were totally off. It was impossible to screw the wood part to the metal part. I called again and explained the situation. The person that answered the phone seemed annoyed to have to deal with the circumstances. Not once she apologized for the ordeal I have been put through. Superior Importers Company was twice unreliable, wasted my time, and didn’t seem to care that I get my merchandise in order. After I hung up the phone I thought that it would have been nice if the person I spoke to, first, would at least pretend to care, second would offer to have the next chair come assembled so that I, the «valuable customer», would not have to go through this situation again. I tried and call once more to ask if my chair could be sent to me already put together and no one picked up the phone. I guess the lady that I spoke to must have caller ID and decided that she was not in a mood to speak to me. Note, I was polite all the way. I never raised my voice or made a stink about what happened, even though I should have. I am very frustrated with this seller, and frankly quite surprised to such disregard for a customer.