Sabon

UPDATE: Since I wrote the initial review, Sabon sent a return label and I received a replacement. The packaging was well packed and the items arrived in perfect condition, Thank you. I love their products. What a wonderful idea.
I received a Kit Precious Time kit as a holiday gift and the spray arrived broken. I contacted customer service and asked if I could send back the defective spray bottle and was informed that I would need to ship back the entire kit and PAY for the shipping. Then they would be able to send back merchandise «Hopefully» not defective. I must say, the package WAS NOT securely packaged when I received in, so it is no surprise that the items were damaged by the time I received it.

I went to the store to pick up some scrub and shower gel this past weekend. I like their product and miss it now that I don’t live in NYC anymore. Their soaps and scrubs last for months, so I think the price is somewhat justified.
There was one sales person, he introduced himself as Jake, who was very pleasant and helpful (no mean managers or snotty sales girls mentioned in other reviews :).

I’m going to seriously need Unilocal to have an option where a business can get 0 stars seriously or where I can leave a review and not even have to give a star. This store specifically does not even deserve the satisfaction of one star. I am beyond upset for several reasons the manager specifically who goes by the name of Jose is very very disrespectful. I usually come here to buy my facial wash and face wipes. I give a lot of gifts so I am constantly buying scrubs hand creams etc and I usually come to this location and every time I come it’s an issue I really love Sabon products but I dislike the management at this store the workers are always helpful and there was a young lady who helped me pick out a few products that I would of never thought to try. While I stepped out to take a phone call I came back in and seen the manager Jose being very loud with an employee and this isn’t my first time witnessing this. On another occasion I guess en employee didn’t upsell and he proceeded to down talk her In front of customers instead of speaking to her privately and giving her a few tips.
I don’t even want to come to this location but it’s very close to home. A few of my friends who I have given gifts to have asked about the actual store and I tell them to go to another location and stay far away from this one because if it’s not one thing it’s another and I hate walking in to a business and seeing an employee getting yelled at by a manager or employees not even being able to speak amongst there selves it should be a fun and happy environment not a robotic environment smh I’m really going to need to get the courage to stop coming to this location and go to another where as soon as u walk in u feel happy the store is clean and the employees are smiling and the manager is Actually being a manager and not a warden.
Like I said I love the products and have met a few employees who are actually very welcoming I actually remember there names but would prefer not too to put it on the Internet with out there permission. Just ditch that stupid stuck up manager who is rude and disrespectful and get some one who is great at what they do. I have worked in retail which is why I pick up on things that a normal consumer won’t.
Sincerely
A VERY PAYING CUSTOMER WHO LOVES YOUR PRODUCTS.

It was my third visit here today. I withheld my judgment after each visit, hoping that maybe next time, the service will be better. After my visit today, I feel justified saying that the service of this particular location is absolutely horrendous. This is not a review about its products, which are amazing. It’s only about their customer service.
On each visit, I met a different set of sales representative. Without fail, each time each set prove to be just as unhelpful and snobbish as the previous set. They judge you by what you are wearing into their store and those who hold a designer handbag, no matter how horrible their behavior, will get better service. Their attitude also immediately turn super icy when they realize you are not going to buy more than 2 or 3 products. (This I have experienced at other Sabon stores.)
The last time I came here, I was looking for a lotion that’s more moisturizing than the one I got last time. (Yes, I am the customer who buys stuff and yet, they still treat me horribly! I kept going to their stores only because I liked the products.) I spoke to two different sales rep and it looks like they don’t know which one was more moisturizing. (One of them has to be wrong because they each pointed out a different product in the same line.)
Then everything just went south today when they tried to find my account with them. On my first visit, the guy who worked there told me my number was already associated with an account, which is strange because I have never bought anything there. Despite the fact that I verbalized my confusion, he ignored me and didn’t give me an explanation/​try to resolve the situation because he had to cater to more designer-​bag-​holding customers. (There were three reps in the store at that time and there were only two parties there, including me.)
I thought the point of this store was to have customers experience before purchasing their products. I went in today hoping to buy a mud mask that I read great reviews about online. I told the rep I wanted to buy it but I also wanted to try it first. She said sure, led me to the sink area and just explained it to me. She was like so yeah that’s it and screwed the top back on. Um… Ok…
So whatever. I went in today to find that none of the points from the products I bought since then had been registered to my account. When I explained the situation to the cashier, she gave me a blank look, didn’t offer in any way to fix the situation and asked me to pay. I am not so much mad about the points as I am about their attitudes. It was the fact that they looked at me like I was crazy because I wanted to fix my account and maybe have points from my previous purchases registered to my account. To poor people like me, the points mean something. Maybe they are just too used to people who come in here and spend money like it’s nothing. But you know what? I care!
I absolutely do not appreciate the service that I received at this store in 3 separate visits to this location. I sincerely hope store management will do something about this, or I will just switch all my shopping to online.
If you are interested in Sabon products, I recommend visiting a different store or browsing online.

This was my first time ever going to Sabon– which was truly impressive. The store itself is quite small, but you can’t help but notice the little fountain in the back with jars filled with different colored pastes and gold sink heads protruding inwards. This is the place where you get a complimentary hand wash and gain the knowledge and insight of the array of products that Sabon has to offer. The staff was so friendly and knowledgeable about every products and made sure to make accommodations for me because of my sensitive skin. We chose our favorite scents and came out with silky smooth hands!
Although their products are a bit on the high-​end, it is sure to last a while. Plus, they are mostly paraben-​free. If needing a hand cream recommendation, everyone raved about the butter hand cream with shea butter, which is light enough to smell clean and lacks the grease you would usually get from cheaper lotions that may be too overpowering for your nose.

I ordered several products but their moisturizer with ocean something or other is awesome, and the lavender, vanilla sun screen wipes are everything.

By far my favorite body products out of all of them! I’ve tried Lush, body shop, bath and body works everything just about and Sabon is the best!
It’s pricey but it’s worth it! The products are well made and the smells are so wonderful! Everything just smells fresh and clean! They will always offer a free hand wash as well.
Now as for their actual products they absolutely work! I know many places make claims that their products can’t live up to but Sabon isn’t one of them!
I’ve tried the salt scuba, lotions, body butters and the body oil… And it’s the only line of products that really transforms my skin after just one use!!!
You will love these products! It’s really worth the investment. I’ve never had a problem with customer service, I’ve bought gifts and returned them with no problem and I’ve never been charged a restocking fee as well as I see some other Unilocalers have…
Overall this is a go to place for me when it comes to body products Sabon is by far the best place for me!

This place is horrible. the staff is uniformed and the managers have no concept of Customer Service.
I received a gift and the scent was not appealing to me. They would not let me exchange without paying a 15% «restocking fee». Really?
Lose a sale or lose a customer (= future business). They chose to lose a customer and get all the negativity of my experience which I will surely pass along. Not too smart. I will never step into one of their stores again and certainly will share my bad experience, it was not the first.

Completely agree with Shelly H. Their customer service is non-​existent. Having only had 2 problems with my orders, I needed to reach out to them for help. The first time, they got back to me after a week (even though it explicitly states on the site that they’ll get back to us within 24 hrs). The quality of the e-​mail response I received was unprofessional. I was okay to just deal with it as the person resolved my issue to my satisfaction. However, after having dealt with them for a month now with another issue, I am completely disenchanted. Where is my order? When I call, it would be okay not to get a hold of someone right away if only they returned my voicemail messages. My e-​mails? Not responded to. What a terrible way to treat a customer. Just because the merchandise is quality does not mean you get a free pass to treat customers like garbage. Wise up, Sabon.

So this review is partly shared with the pop up shop in Bryant Park. My goodness this place is wonderful! Both my boyfriend and I received complimentary hand scrub and just fell in love with the softness of our hands all afternoon. Their products just smell so divine and would be such a treat to receive as a gift. We treated ourselves at this location the following day. Wonderful service, wonderful products.

I’m giving this location one star BC of the customer service (this has nothing to do with their products). I usually go to the one by the 9^th st path station but I was in the area and needed a few things. I walked in and no one acknowledged me until I walked up to the counter with my items. the two girls working were both at the counter having a loud conversation amongst themselves and didn’t mind anyone in the shop. one of them gave me attitude when i put my things on the counter to pay as if i got in her way during their convo. I won’t be going to this location again, I’ll be staying true to my 9^th st location from now on where they are always friendly and attentive.

When I came up to NYC on business I had but one request: a visit to Sabon. A co-​worker and I stopped by one evening and enjoyed the hand washing experience they give. Our cold winter hands were cleansed, buffed, and moisturized to perfection. Everything smelled great and left us feeling like we had a spa treat. I carefully scoped out all the different body treatments and smelled and tested products along the way. The 2 girls working that night were knowledgeable and great with helping me decide on which scents to try, products to sample, etc. After selecting some items I made my way to the register where all my products were expertly wrapped to ensure a safe trip back in my suitcase. I wish they had a Sabon closer to my home but until then I’ll make the trek up here for some goodies.

I’ve heard and passed by Sabon many times but never went in until the other day with a couple of my coworkers. The ladies that work at this location were extremely welcoming and asked us to come in and partake in their hand washing ritual. The 3 of us stood around rustic sink that is operated by a foot pedal and enjoyed the ritual where we sampled many of their scrubs, oils and soaps. At the end of the 3-​or-​so-​minute wash, my hands felt like a baby’s bottom! I didn’t buy anything that day but will be back to purchase one of their salt scrubs. The store overall is pleasant and earthy and exudes the most wonderful aroma.

I wish that there’s 0 score I can give.
This is awful. They have time to post new update on facebook or twitter but no time to take care of the customers who placed their order!!!
I tried to call the customer services line in 5 days, NO ONE Answers!!! I placed my order on the 7^th and I still did not see where my package is. They gave me $ 15 coupon to use for next time. With this type of service!!! I will NEVER purchase ANYTHING from them ever again. It is so sad!!!

I loved the salespeople. And the products are amazing. My hands, which are eczema ridden felt so soft and smelled amazing. The communal hand washing sink was fabulous on a 100 degree day o
In NYC! Definitely recommended.

I love natural skincare products. I don’t spoil myself with this stuff too often paying $ 20 bucks for a jar of this and that, but today was an exception.
If you like products like Origins, The Body Shop places, you will enjoy Sabon! How did they get us in off the street? Free Soap! Yup. The girl handed me a miniature bar of lemon soap and was telling us about their products. So we went in to sample the body scrubs and body butter and they gave us a sort of facial for your hands.
I picked the Lemon mint. Their key ingredients are from the Dead Sea.
We rinsed our hands and followed up with a thick and luxurious body butter. My hands were soft and smooth. Just delicate. I knew this was good stuff. So I got the scrub, the ginger orange butter, and a jar of the mud mask which contains Omega 3 fatty Acids and vitamins A & E.
Seeing was believing, the girls who worked here had gorgeous skin and swore by the products! I know this stuff and they practiced a lot of treatments that I already did so I knew they were knowledgeable about skin care. I’m totally a fan of establishments that practice what they preach! No stores in DC, however you can visit them on line.
Oh and let me add they have a nice pamper line for men as well (no girly factor included).

Peaceful interior, non-​pushy salespeople, and a great feeling of being pampered for five or ten minutes in the middle of the day: These are a few of my favorite things.
Good for gifts, but be sure your giftee likes fragrance first. Everything is wrapped in a way that is both simple and luxurious, and the packaging itself is appealing.
The scrubs are great. In particular, I’m a fan of the vanilla-​coconut and the creamy carrot. Leaves you lightly fragranced, silky smooth, and perfectly moisturized.
Warning: They know that the products sell themselves. So when they ask you if you would like like a soap sample or want to come and wash your hands at the cool rustic sink, agree only if you won’t feel bad about making a somewhat pricey purchase. Once you play with this stuff, it’s very hard to resist.

Such a cute store!
They are open REALLY late. So if you need to pick up a last minute gift for someone and don’t want to weed through all the fragrance testers at Bloomingdale’s, This is perfect.
I’ve picked up last minute gift

I love this place! I wandered in while walking around the area, they scrubbed my hands with their awesome scrub and then gave me some of their lotion. I tried the coconut vanilla, my hands smelled great all day. I actually went back and bought the body butter bar. It is great, so thick, kind of grainy, but it smells really really good. You can put it in a bowl and heat it up and it acts like a candle.
I wish I could spend all my money in this place, it wouldn’t be hard, as it’s kind of expensive. Not terrible, but not cheap.
The people that work here are awesome, I want a job! and I’d smell good all day.

I was thinking about buying a gift for someone here while I was waiting for T.
Upon entering I was immediately greeted. The staff seem very eager to sell me something.
Hmm, are they on commission here?
Well the Spanish girl offered me to try their salt scrub at their conveniently located sink. She’s like it’s good for psoriasis, eczema, and…
She then gave me some ginger cream since she advised it complements the mint & lemon scent well.
I asked her if there were any chemicals in their products. The young girl told me NO, because they put nothing but all natural ingredients and this is why they use glass containers. It preserves their ingredients a lot better.
I, then asked her if I can see the ingredients to this salt scrub. I read the ingredients to ALL of their items in this store and obviously this girl doesn’t know anything about their ingredients.
It’s not all natural and it does contain chemicals!
I, then thought perhaps a room diffuser for a gift but the limited selection (ONLY 5 different scents!) of scents…
all of the scents smelled cheap.
They need to work on their room diffuser because obviously their scents aren’t working for me.
*sigh*
I am still looking for a gift!