Alabaster and Chess

I’ve been going to Eli with Alabaster and Chess suits for custom made to measure tailored suits for many years now. I’ve referred countless friends and they have referred their friends and so on and so forth and it helped him build up his business. At first I was glad that I found a good suit maker as friends who’ve purchased suits from him many years ago were quite satisfied with the product. While his pricing and quality use to be fair, it has gone down tremendously recently.
I’ve decided to entrust my brother’s wedding suits to Eli and his Tailors and ultimately they came out bad. Suit Jackets were too long, Shirts were too short, Pants were done incorrectly. Part of it were attributed to his poor choice of Tailor (Flormont Tailor
). The Tailor (George) there could care less about alterations and we had to be the one suggesting to the tailor what alterations needed to be made, and ultimately he messed up the suits. And due to delays of making the suit itself (3 months!) We had no choice but to take the suit to our own personal tailors to try and salvage the damage as the wedding day was coming soon. On the day of the wedding, even his former customers who saw the suits all remarked how terrible it looked and all assured us that Eli will take care of this. At first we understood Eli was simply the salesmen and the actual tailoring was done by others. So we decided to bring this issue to his attention.
Well After countless back and forth with Eli (it’s like pulling teeth) we were finally able to get him to agree to simply remake the suits as we both agreed the original suits were «tailored» to the point of beyond repair. This back and forth should not have been so difficult but we as group were satisfied with Eli’s response as he stated he would stand behind his name and product and make sure the customer received what he purchased, especially one who has referred countless business to him.
However as soon as we try to schedule appointments to get refitted and to check up on our suit remake status, we no longer received any responses from him or his assistants. It’s been about 4 months now of constantly emailing and trying to get in touch with them and the response from his assistants are either he’s traveling or he’ll get back to us soon.
This has forced me to write one of my first negative reviews of a place, especially since a Google search shows absolutely no reviews for this place so I felt compelled to past the word along. Buyer beware. I’m already telling all my former friends who I have referred to them to not trust him with any suits being made, and especially a suit for a wedding day, one of the most important days of your life. It’s sad that a company you help refer people to now becomes a company where they no longer care about service and quality anymore.
Here’s a list of all the issues
ALL SHIRTS/​SUITS:
— Monograms were uncentered.
— Sleeves on the suit jacket were crooked, which caused it to bulge out around the shoulders
Shirt 1:
— Sleeves too long after 1^st fitting, too short after 2^nd fitting. No white cuffs showed. This was UNSALVAGABLE.
Shirt 2:
— The jacket was cut way too small, and even with extensive tailoring, there was no way to let it out enough, without compromising the structure of the suit.
— The length of the arms were uneven, about ½ inch difference.
Shirt 3:
— The monogram was on the wrong arm (right arm, while everyone else was on the left)
— Sleeves too long after 1^st fitting, too short after 2^nd fitting. No white part showed. This was UNSALVAGABLE.
Suit 1:
— Pants were cut too short, about 1 – 1.5 inches too short.
suit 2:
— The jacket was cut too small. When he bought it to the tailor to have it let out, there was tape marks left by the previous tailoring that left a sticky residue on the suit.
Suits ¾ (both of them):
— Pants were too short. Missing Vent on the back
update ⁴⁄₁₃ (9 months later): So the final update is we finally got a hold of Eli face to face and he decided not to remake the suits as promised. He offered to try to take them back to fix although how do you fix something that’s cut too short? At this point we were too tired of hounding him and we handed the two suits we felt were somewhat salvageable back to try to fix but even the final returned product the jacket still didn’t fit right. He did remake one of the dress shirts. We have since decided to move on and close the book on this ordeal.
I’ve attached photos that hope to highlight some of the issues. We did our best to hide them for the wedding photos. It was embarrassing to have the photographers try to reposition you or to hold a certain stance to hide the imperfections of the suit. We would loosen your belt to pull our pants down more to make it longer, or stretch the shirts out to show the white cuffs. Or put our hands in our pockets to hide the suit jacket lengths.
Anyone got any recommendation for a new custom suit ta