Bluemercury

Lapin and I stopped in here to look for a Christmas present. We were the only people in the store and we were left to ourselves. The cashier couldn’t even be bothered to look up from his phone. After we asked him a question, he went back to his phone. I probably wouldn’t visit again unless I really have too.

I only gave this two stars because of blue mercury in general and I really like the one near where I live. The one near union square however just has awful customer service. I was on time for my appointment and they looked extremely confused as to why I was there and I had to wait ten minutes. The other people working there had just completely unfriendly looks on there faces and I could hear them gossiping about a customer that had just come in. So unprofessional. They did a fine job but I had to ask the woman to fix something because she hadn’t done a great job on my eyebrows. As I was being walked to the back for my appointment the woman asked me a question about my appt. and it being so loud I had to speak up to answer her, of which she loudly shushed me because we were near the treatment rooms, all of which are right next to a loud break room with snotty people, will not return here unless out of convenience.

Popped in here on impulse as I usually shop at Sephora, I got some good service
and bought some products that I like– but I won’t be returning as I don’t like the
return policy at all.

Get ready to spend way more than at sephora but it’s worth it for fantastic serums, face creams, perfume and shampoos. The staff are great especially Tuey at their new 6^th ave store. And, they give you samples for anything you want to try. A dream store and wonderful overal experience

Galina gives wonderful facials. It is relatively easy to get an appointment, too. Great to be able to pop out of the train at the end of a long day and lay down and refresh for an hour laying down before heading out again!

I usually shop at sephora or nordstroms for my Bobbi brown products. But I was in union square and decided to try this place out cuz it was right there. When I walked in, first thing I noticed was how organized the store was and how it looked like a boutique, nothing like sephora. Lady that helped me came to help me quickly and was very attentive of my needs. She actually really knew the product lines and was able to see that my skin was too dry and recommended me in the right directions. She was very sweet and was not very pushy even though the store was about to close. Their prices are comparable to sephora in my opinion… Well at least the ones I buy. The sweetness of the representative who helped me has actually convinced me to even try their spa services soon. Overall it was a great experience.

I don’t love their level of service and making a return/​exchange isn’t always the easiest process. I still much prefer Sephora given their quality of customer service & easy return/​exchange policy.
However, I do love that Blue Mercury carries brands & product that isn’t available for purchase at Sephora, such as Molton Brown and Khiels. I also love that they carry a variety of unique, specialty candles so I’d only go to Blue Mercury for what isn’t available at Sephora.

I haven’t been to the Union Square location, but it’s the closest to the one in Greenwich Village (Sixth Avenue): Great staff who are helpful, but not overbearing. They seem knowledgable and eager to answer questions. And when I came back dissatisfied with a purchase (overly harsh cleanser), they were incredibly helpful in finding something more appropriate.
My only complaint (a minor one) is that they seem to push the house brand a bit much, but I guess that’s to be expected.

Horrible staff. I like the idea that they didn’t bother me when searching for the product that I came for but c’mon, at least give me a little help? Odd because when new customers came in, the ladies would give their full attention. HELLO, AM I AN INVISIBLE CUSTOMER? Otherwise, the store itself is nicely set up and organized like any other BlueMercury. And this location is conveniently located.

Wonderful staff and service. Great attitude and they actually know their products (unlike another beauty shop close by…). I feel there must be some training that goes on before the workers hit the sales floor. They don’t try to talk you into any unnecessary purchases. Worth a visit.

Excellent customer service. Very gentle, very comfortable. Dagmara L is the best. I highly recommend her

I think Blue Mercury opened too many stores too fast. They wanted to expand and lost much of what made them unique. I wish they carried more brands and were attentive to clients and customers. That is rule #1 for good business!!! Not many people know about this place compared to Sephora, Ulta, and the department stores, yet they have over 40 locations nationwide. That just doesn’t make sense to me, and then I read the other reviews and saw why. Their website shipping is also extremely slow, so if you can get it elsewhere I would go that route.

The staff were very rude the service was so bad considering I spent a good amount of money in there. the facial was very overpriced for what it was. I will never go back to that place again.

This is the newest store and has only been open about 4months. The store is beautiful and they carry Jo Malone (!!!), have a spa in the back (the waxing is almost painless), and the staff is awesome and fun and knowledgeable. They have visiting makeup artists from the different lines too. All in all I’d rather go here than to the amateur hour around the corner.

The only thing good about this place is that it is at Union Square and close to my train. The staff know nothing about the products at all. They have no idea what is good for dry, aging, oily or even youthful skin. Better to go uptown to a department store because the people at the counters actually know their products and you can return what does not work.

incredibly ignorant/​rude staff. I called because I had buyer’s regret, I was pushed into buying an eye cream that was extremely expensive. On the way home I lost the receipt. I called and asked if I could still return the unused item. The girl who answered the phone told me that «maybe» they can. She said they usually need the receipt but since they took all my info when I purchased it, they «may» be able to give me a refund. I asked if they would or not. She told me it was up to the manager’s discretion. I asked if I had to go all the way in there and they may, or may not, refund me. Like Russian Roulette. Her answer? «Uh huh». wow. She didn’t even offer to put the manager on the phone. Idiot. I spent over $ 150 for a stupid eye cream and now I certainly will NEVER shop there again. Know your policy, people, and put the manager on the phone if you don’t.
Ammendment– I called back and the manager was super helpful and nice. :)

I really don’t understand all of the negative reviews for this place. I think it is awful to report negatively of a store’s staff unless they do something downright horrific. «Pushy»? They make commission. «Bored/​useless»? You probably make more money than they do!
Anyway… in my experience here, my sale’s lady Tammy was just wonderful. She directed me to a product line that completely transformed my skin and worked within my budget. I did go in looking for something else, but sometimes it may be just what you needed when you come out with something new.

Friendly, helpful and patient employees. It’s a well organized store and they typically put a lot of free samples in your shopping bag before you leave.

I have to agree with the other reviewers on this one. Incredible selection, pushy sales staff.
In search of a particular brand of moisturizer, my internet research led me straight to Blue Mercury. The layout of the store is nice, and it is jam-​packed with hard-​to-​find skincare and makeup brands. There’s a beauty counter for experimenting and I think they do makeup application and even some spa treatments, though I didn’t really go that route.
Rather, I walked in with a specific product in mind and was greeted by 10 meandering staff members and zero customers. Mind you, all I wanted was to walk in, find thing I’d planned to buy, buy thing and walk out. Instead, the female saleslady tried to talk me into buying different thing. Then suggested I buy another thing for my daughter’s teacher. Daughter? Daughter of age to have schoolteacher? Do I resemble someone from «16 and Pregnant»? No. And now I feel old.
And can I please just buy expensive thing that I wanted to buy in the first place?
Nope, apparently now you want my full name and email address. No! Leave me alone. Let me spend my money in peace without your mean spam trying to get me to buy a wrinkle cream for my old haggard daughter-​having face.

Good News: So awesome that this is in Union Square. Amazing product selection. Finally!
Bad News: I don’t like the staff that much. There were like 5 working there Saturday at around 4 pm and they all looked so bored when I walked in. When I asked someone for help she didn’t know anything about the products and read the boxes to me. I mean I can do that myself. When I was leaving one of the workers was putting makeup on one of the other workers by the front door. Just seems really unprofessional for a place that sells La Mer. Also they should ask what price range you are looking for because the store sells all price ranges and I don’t want to look like a cheapskate because someone suggested $ 195 eye cream and I wanted to pay max $ 50.
As for what Marie M. from Peck Slip wrote «„Bored/​useless“? You probably make more money than they do!». I make a lot less than my boss does but if I portrayed an image of bored/​useless in front of him or at the company I work for in general I would have been canned a long time ago.