Brickman’s Ace Hardware

Can’t say enuf about Ally (pronounced Ali), the lovely Indiian mgr, formerly with the now defunct Vercesi Hardware (a Gramercy Park staple). I needed a large washboard for handwashables. It’s not like customers are clamoring for washboards anymore. But I’m old-​fashioned and washboards do a great job for hand-​washed items. I phoned store. Spoke to Ally who said it wasn’t in stock but would be happy to order it for me. He didn’t mock me or made me feel uncomfortable about ordering a dinosaur of an item as a washboard. One week later, lovely Maria rang me to say it arrived. Ally knows his stuff. But his earnest desire to really help you out with a smile — and without attitude — puts him above and beyond. Customer service is great here!

Best hardware store in the city. Chinese dude is very knowledgeable and extremely helpful, I believe he’s also a contractor handyman, but I wasn’t sure if he worked at the hardware store or the Chinese takeout because I always see him food behind the counter.

Great staff, very pleasant, get what I need right away, every time. We live nearby & I’m a frequent customer.

Needed a plunger. Called ahead to make sure they had one and told them we would be there in 10 minutes since it was close to closing. Made it there with a couple of minutes to spare to find a locked door and the employees inside talking. Not sure what the point of a local hardware store is that acts impersonal and unhelpful. Won’t be back. Best hardware store in Manhattan is The Nuthouse on 29^th. Helpful, local and open all the time.

I’ve been here a bunch over the last week and everyone that works there has been really helpful. I spent a half hour troubleshooting problems with one of the employees and he even told me that I could find a cheaper option at another store. The selection is impressive and the prices are pretty good for nyc.

I am so so unhappy with this place. On jan 17^th I bought 4 gallons of yellow paint. Benjamin Moore. Top of the line and I paid full price. But what I didn’t expect to pay for was poor service. From the workers in the store up through the owner; everything was unsatisfactory.
The young man who mixed the paint didn’t secure the lids to 2 gallons of the four. Two hours later the delivery guy left the paint in my living room in a box, sideways; they were not standing upright. An hour later when I was ready to paint a large puddle of yellow seeped out of the box. The paint spilled onto the other two gallons and the whole order was unusable. In addition my parquet floor which was saturated with the stuff, has not come clean since. See photo.
The store manager Jeanine, refunded the money I spent for the paint and seemed put off when I asked them to throw in a can of primer for my trouble. ‘Throw in? You mean give you free? ’ ‘Yes,’ I said. ‘Mistakes happen, I understand, by some reparations are in order. I spent an hour cleaning and I have more work to do.’ ‘No,’ she said resolutely.
When I called the store later to talk to the manager, josh, I was told he was out for the weekend. I left my number and he never called back. When I spoke to a sympathetic lower level manager who goes by the nickname lp, he apologized for the inconvenience I had experienced but he was unable to authorize any kind of compensation for my troubles. He said he would try, but no one got back to me and it’s been more than a few weeks now.
I will never buy anything in the store again. Just walking past the place gives me the heppie jeepies!

I’ve actually spent thousands of dollars (through several local moves) at this store previously, but will never be returning as I’ve learned that their oversight and return policy (especially regarding paint, of which I buy a ton) is borderline fraudulent.
I went in with a paint swatch yesterday and asked if they could make the color. The woman making the paint told me she had access to it in her system.
As they were making the paint, I paid for it, brought it home and realized it was a COMPLETELY different color than that which she told me she was making. Upon returning to the store with:
— the swatch that I brought in that the employee herself had wrote a color code onto
— a picture of the swatch next to the purchased paint showing that they are a completely different color,
— and the receipt of only a day ago,
They refused to allow me to exchange the paint that they had incorrectly mixed. It’s not even like it was a little correct– it was a LOT incorrect. Like so incorrect that if they tried to defend this in civil court, the judge would have laughed.
Luckily my credit card gave me back the value of the paint, so I’ll skip the civil court (though a part of me really wanted to).
Still, for convenience of actually being able to return something that is defective or not being held responsible for the employee errors, I’m not going to be shopping at this store ever again.
(paint sample and received paint displayed in uploaded image).

Staff here is really awesome, they truly go out of their way to help you. Glenn was one of the best customer service reps/​overall helpful people I’ve ever met at a store. I’m not a hardware/​handy person at all, so this is way out of my comfort zone, but when I went in Glenn was awesome, showing me how to use everything I bought, taking me through how stuff worked– pretty much everything. I’d normally buy stuff like this online, but I’ll actually go into the store just knowing someone will help out that much with everything and guide me through the process.

I’ve had so many positive experiences here that I wanted to give them a great review. I live in the neighborhood with a hardware store closer to me, but I always go here instead. The employees are extremely helpful, knowledgeable, and pleasant every single time. I’ve been to this store probably ten times in a 8 month period and I’m always glad I came. They have gone out of their way to show me how to do projects and the last time they even have me something for free for a craft project I was working on! (One man’s trash is another man’s treasure ha)
Give these guys your business. They deserve it.

I have found the employees to be extremely helpful and attentive. I am in the process of redecorating and the people in the paint department have been speedy every time I’ve needed anything mixed. In terms of hardware, they don’t always have what I need, but the staff goes out of their way to look for it.