Chase Bank

As an FYI, we use Chase for our business account — so this review is from a commercial banking experience.
This branch is quite glum and gloomy. It is always darkly lit (despite being recently painted I have been told), and quite dirty. Understandably, there is bulletproof glass as well, but sometimes you feel as though it is a double sided mirror — as no matter how many tellers are there, not processing a client, you wait, and wait, and wait, without being acknowledged.
There are however, two tellers that are consistently attentive, friendly, and may I say happy. Yet, the bad apples spoil the bunch in this scenario, as they could care less about your business. All I am ever there to do is make deposits, or cash checks, occasionally even speak to a relationship manager. However, speaking to a relationship manager is a chore, and a very long wait — as there never are any present it seems.
The quality of staffing, helpfulness, and even a simple transaction makes me question if we will be conducting business with Chase any longer. There are far too many other banks to choose from that actually appreciate a national commercial business account.
Yeesh.

Anytime I have to step foot at this branch, I cringe. I rarely write bad reviews, but this was an experience worth noting.
There were 3 tellers open but I believe it’s rude to walk up to someone without being called on first. I didn’t wait long but the teller just gave me a look and waved me over without any sort of greeting.
Everyone has bad days, so I didn’t think much of it. After finishing depositing a check into a family members account, I asked if I can break a few $ 20’s into smaller bills. Without even looking at me, she proceeded to ask if I had an account. I said, «No, but I.» …before I could even finish, she responded, «Well then no». I walked away dumbfounded.
After going out of my way to this bank, I had to find my bank to try and get the change I needed. As I approached the counter, the bank teller had a smile on his face. I made the same request, without even performing a transaction nor letting him know in advance that I had an account. He had no problem making the change. As he began the transaction, I mentioned that I was a bank member and asked him if he needed proof of my account. He said, for the change you need, that isn’t necessary.
If this truly is a strict policy at Chase, I think there are better ways to express this. I just find it hard to believe that this is something that could not be done after just finishing a transaction. I thought about changing banks for a while, including Chase as one of my options. After this experience, my bank just kept their client.

Dark, dirty branch. Rude staff. So unfriendly. .rock music playing so loudly that we could not hear teller when they were calling the line. Horrible.

Worst customer service really slow. Bankers all have attitudes and not really trying help customers. Total waste of time shit was really terrible

This branch is close to my office, which is unfortunate, because it has consistently bad service.
There’s always a line for the ATMs, usually because one or more is broken.
Bring a book if you’re going to need a teller, because you’ll be on line for at least 15 minutes. When I’ve actually needed to speak with a banker, I’ve waited 15 minutes without being acknowledged and given up more than once, because I’m an idiot and I expect this branch to have the usual level of Chase service.
Once you get someone’s attention, they are reasonably friendly while they do the minimum required of them, which is almost always sufficient.
I’ve tried going at different times, but service is consistently slow and mediocre.

The branch looks modern and clean but the stuff is rude — both in person and on the phone. The «lady» who answered the phone sounded so annoyed by me asking questions that I simply decided to hang up. The personal banker who dealt with my accounts messed them up even though I gave him clear instructions on what needed to be done. I’ve been to many chase branches and never had such a bad experience before.

When Chase was Wamu I had one of my checking accounts linked to Paypal. This was a couple of years ago, long story short someone hacked my account, and started purchasing things without any money to cover the balance. They left me responsible for all the fees which is over $ 1,000.00 I came in today to reopen my savings account– they had closed it, and told me that I cannot open a new savings because I owe them that debt. The person helping me connected me to a Chase representative on the phone, and said that I had to settle the account today. I walked out, and was able to open an account with MCU.

I have Chase Bank for the convenience — most ATMs in NYC? You got my business! I refuse to get cash from sketchy ATM machines, and the bonus fact that almost all Duane Reades have a Chase ATM further instills my need to have Chase Bank for my checking account.
This location in particular often has a line for its 4 ATMs, and the whole point of using ATMs is to not wait in line to get money out of your account (this isn’t news, I know). BUT… there is a secret ATM located just inside the branch, when you enter the next set of doors, just to the right!

Branch #3 027.
This Chase Bank gets my financial transactions proceeded without problem at teller service. I am in and out without delay at the teller’s. Dum Dums candies are freely distributed to the public and its banking patrons.

This branch is close to my work so I’m always in and out of this particular location. The tellers and bankers are all pretty friendly here and some of them will greet me by name. Shows you how often I come. On occasions, the bankers outside of their cubby usually sees you waiting on the long lines and will make my deposit to avoid the wait. Overall, this is a pretty decent bank, good service, and has multiple ATM machines.