CVS Pharmacy

I bought a hair clipper here, sold as new at full price, and when I got home I discovered that it had been used and the blades were dark with hair. Disgusting, deceitful, and disreputable.

I was in here Sunday after losing my clip-​on shades somewhere that morning.
I looked upstairs and downstairs before I found them. The first person I asked wasn’t sure which floor they would be on.
I went upstairs to pay. Thankfully there was not much of a wait.

Zero customer attention. Very limited stock. Checkout it with kiosks mostly. Good for the very basics only…

The pharmacy staff here is great! Will and Dexter were incredible when I had a bit of a difficult situation with a mail-​in prescription gone wrong. They spent hours helping me and even stayed after the pharmacy closing time to make sure everything got resolved! These guys are amazing and I’d definitely recommend them to anyone looking for a professional, personal pharmacy to handle your prescriptions!

This location is disgusting. The carpet is super stained and it reaks of mold or something. They need to remodel!

This is hands down my most hated store front in NYC. I would do just about anything to put it out of business. To start off, the layout is absolutely awful. If there are more than four people in line at the counter to check out (which is most of the time since it’s so poorly run) at one time — people are always in the second aisle and taking up space where people could be shopping.
It’s completely dirty — there’s nothing that could get me to buy any food from there cause you can feel the dust on it and who knows how long it’s been on the shelves.
Worst for last, I hate the people. The staff. The pharmacists. Everyone. They’re all completely incompetent. Rude. Unfriendly. Unhelpful. I’ve dealt with at least ten different people here and none of them have made my experience any better. I once went in to print pictures — ha, that’s a joke. They had absolutely no idea how the machine worked — oh and did I mention it was the MANAGER helping me?
The pharmacists can’t ever understand my name. I’ve been going to this CVS for almost a year (simply because there’s not many other pharmacies in the ‘hood), and I’ve had about 3 different pharmacists tell me that I’m not in the system because ‘Harper’ is way too challenging for them to comprehend.
They screw things up all the time and cause so much frustration. I’m glad I can defend myself and yell at them — I feel for the older/​sicker people that can’t do that.
On top of all this — when I called to check the status of a prescription, the pharmacist said «oh is this XXX XXXX?» ARE YOU INSANE? You don’t name another patient on the phone — let ME tell YOU who I am. Unreal.
I just can’t handle this place — I hate it so much.

I hate this CVS. The self check out in the front is a joke. When it works, some of the items are not in the system. When I need help no one is around and if they are they are on their cell phone. In a nut shell the customer service is non-​existent and sucks.
I go out of my way to buy my daily supplies and end up spending more, but at least I get the service a customer deserves.

Honestly what can you expect? It’s in one of the sketchiest locations in the West Village. It’s unkempt, dirty and has very little in stock. Not to mention, customer service is subpar. There are other options.

This CVS is a bit narrow, especially near the entrance, so there’s always a crowd waiting to check out. In the mean time, you need to dodge these done customers in order to find what you need. I often find specific items on my list — namely cheaper CVS-​brand items — sold out, so that’s a bummer.
I’m generally a big CVS fan, but this one makes me sad.

Pretty small location. Stock is pretty lacking. Customer service is pretty lacking as well. They have the basic necessities. That’s about it.