Diamond Queen

Chris was very knowledgable and patient– he pretty much gave me a crash course about engagement ring shopping. He understood that I wanted to shop around, and was not pushy. At the end I didn’t end up purchasing from here, but I really appreciated Chris’ level of professionalism. Also– considering other jewelry shops in Chinatown, a great plus is that he is fluent in English to ensure that nothing gets lost in translation.
–Phil

After going to pretty much every single jewelry store in Chinatown, I was a bit discouraged with the diamonds I was presented with. Running out of places to go, I walked into Diamond Queen, told Kathy what I was looking for, and I got exactly what I’ve been searching for in a diamond for my fiancé. I didn’t think I was going to find a place that could beat BlueNIle, but thank goodness I did. I came back the following day and Chris took care of everything. The setting took 1 day and I was done. This place is the only place I would refer people to. Aside from finding exactly what I want, the service is something else. I didn’t feel like I was being pressured to go with any old diamond, and they worked with me until I was happy with what I was looking for.

Finding the right jewelry store can be very stressful (especially in New York City.)
Diamond Queen was recommended to me by a trusted friend, who I will thank forever. I finally found a place where I know I will get the best bang for my buck & also trust that I will get what I paid for (which is priceless to me)
Diamond Queen is located in Chinatown, which is surrounded by jewelry store. If my friend never recommend this place, I would have never came in here. But luckily I gave this place a try and never looked back.
I met Chris, who is very knowledge about jewelry and understanding with all my needs. He will take the time to explain everything and not try to rush you out and sell you something you don’t want. He will work with you and your budget and try his best to get you what you want at the price you can afford.
Thank you Chris for all your help and being very patient with me. I recommend this place to all my friends and Unilocalers!
Ask for Chris & tell him that Ricky sent you over! You won’t regret it!

I came here after shopping at tons of places for an engagement ring. This place came highly recommended from friends. I met with Chris who was easy to deal with. He clearly understood what I wanted as well as the budget I was working with. Once he found me the stone he helped me with recommendations for the ring design. What I wanted was a 6 week wait (custom made) which I had no problem with. After the 6 weeks Chris contacted me letting me know it was ready. Everything came out perfect and beautiful and as he described and promised. Chris always responded to my phone calls, emails, texts, etc. during this whole process which in total was about 2 months. He made me feel very comfortable and confident about my purchase without any «sale pressure» tactics.
Other than buying an engagement ring, I have also sold jewelry I did not wear anymore to Chris which he had given me top dollar for!!! I highly recommend Diamond queen for all your jewelry needs. I am totally satisfied with the service and purchase. Thank you Chris!!!

Buying jewelry is pretty daunting but I have nothing but positive things to say about my experience at this establishment. Ask specifically for Chris — no sales pressure tactics and he was committed to going out of his way to find me what I needed. Additionally, he provided me with options and also took his time to educate me about determining authenticity. To top it all off, his prices were very competitive against all the other retailers, including the diamond district and online. I would highly recommend working with Chris for all your jewelry needs.

Great customer service. Decent selection of rings and Chinese gold jewelry for celebrations and weddings. I enjoyed visiting the shop with my mom. I didn’t feel pressured to buy something and had the opportunity to browse around the store without feeling uncomfortable. We were able to get quotes for a number of rings. We didn’t end up getting anything our first trip but may return for a wedding band for my fiancé.

I have so many gripes with this place, I don’t even know where to start. At first, my husband and I really loved this place. We were thinking, «Finally, a jeweler we can rely on and trust!». On the surface, the staff here were extremely pleasant and helpful. They really made us feel like cherished customers, but with every visit, we started noticing all their shady sales tactics and subtle ways we were being ripped off.
My husband purchased my engagement ring here and shortly after, we returned and purchased both of our wedding bands as well as a white gold bracelet. We even recommended this place to our friends and family who were in need of engagement rings and wedding bands. All of who made purchases here.
PLEASE consider this if you are thinking about making a substantial purchase at this establishment:
1. The quality and craftsmanship of my engagement ring setting was beyond horrible and had major design flaws. My stone came loose at least 4+ times, to the point where I could spin the rock 180. And every time I came in to have the prongs tightened, they always made it seem like it was my fault that the stone came loose, saying things like I’m being rough with it, etc. Finally, during my last visit, Kathy (the owner) suggested that I should change only the prongs to white gold because it is a harder material (and leaving the rest of the ring in platinum). I hesitantly agreed to it, if it meant putting an end to all these visits. Maybe I’m not as knowledgeable in this area, but isn’t platinum valued higher than gold or pretty comparable? If that’s the case, then why were we charged for switching to a material of lesser value (to fix their mistake) AND on top of that, she kept the original prongs?! I’m still kicking myself now for not questioning it sooner, but I never spoke up so I’ll eat that one… =(So we made the switch and everything seemed dandy. A few days later, I noticed that a number of the side stones are now yellow… visibly to the naked eye! My heart sunk, because I always heard those stories about crooked jewelers who switch your stones when you have your back turned, but I gave this place the benefit of the doubt. I went to the store to have Kathy take a look at it, but she happened to be out of town. This is when Ms. Orange-​haired McNasty with the crooked tattooed eyebrows was completely and utterly nasty to me. She claimed that it was MY fault that the stones are yellow because I got it dirty. Um. last time I checked, I don’t play with dirt on a regular basis for the rocks to become this color, but nice try on shifting the blame. (Even though I never came out and blamed anyone or accused them of anything. I made it clear that I merely wanted «expert eyes» to help me take a look at the ring and possibly offer any sort of solution.)
My friend who also purchased her ring here on my recommendation told me that her stones looked a bit different after having her ring serviced here… I still can’t conclude on what really happened here because I haven’t had the chance to take it to my appraiser, but if it looks like a duck and it quacks like one… I’m just sayin…
2. In between all of the above, we also purchased a white gold bracelet for my husband. We traded in a similar white gold bracelet he owned for about the same weight and the same exact length, but was charged over $ 500+ after the trade in. When I questioned why such a big difference in price when our trade in was so similar in weight, Kathy said it was the craftsmanship you are paying for. I didn’t buy it, but at that time my husband was still in denial and wanted to preserve the relationship with this place (our beloved, trusted jeweler). So I just went with it. A few weeks later, my husband noticed the color of the white gold had already faded and there was rose gold peeking out from underneath… this was the «craftsmanship» we were paying for!
3. Lastly, my wedding band… a stone fell out and most of the stones became loose after wearing it for only a few days. I was SO upset, but after all of the above encounters, I just can’t get myself to go in for another visit.
After spending tens of thousands of dollars with them, we just felt taken advantage of and duped in the end. Please use your DISCRETION when shopping here!
BTW… the other 5 star review here was written by someone internal!