Dunkin’ Donuts

All but hopeless service. The staff is too busy socializing and texting to care about their work. Case in point, today when I was in there, some of the ice/​cream flavored were incorrectly labeled. I pointed this out but they couldn’t care less!

Rude workers, and dry doughnuts.
Being from Seattle, Dunkin is an exciting thing since they say it fuels the east coast. We came in on our way to the Staten Island Ferry. When we entered, we took a look at the doughnut options, chose, and walked up to the counter to order. The workers were middle aged Indian men who were totally rude to my wife and I. It seemed like they were in some sort of fight and as such had no patients left for paying customers.
I got a Boston Crème and my wife got a cronut. Her cronut was painfully dry, as if a croissant had been left out for a week, cut, and dipped in icing. It was clear that the doughnuts were not made at the store, and probably not even made the same day we were there.
An overall horrible experience. I prefer Krispy Kreme to Dunkin hands down.

This store treat you like a criminal. You have to pay before you can use the restroom. This is crazy. And the workers here are very unsanitary. Use caution please

To this day no one has done anything about this!
Poor customer service! I really needed to use the rest room and the manager told me the reason why we do not allow customers to use the rest room before they order is because customers do not order anything and leave after they use the rest room! As a manager of a café I would never allow my employees to say such a thing to a possible customer. I ordered my grilled cheese with bacon but I almost did not make it to the rest room. If your going to deny rest room access to people try to have a legitimate reason for it. I felt poorly treated and nothing was done to make up for it! I will visit back to see if this odd policy was taken care of! If not I will take a further step to make sure this does not happen to a person that will react as I would!

I’ve always enjoyed going to Dunkin’ Donuts for breakfast/​coffee. Granted it’s a a major chain in NY I still make sure I make my way over there. The coffee is good, and the breakfast isn’t too shabby. ENJOY!

This is the worst Dunkin donuts I’ve been to as well. I don’t normally leave reviews but the the owner or manager is on the phone speaking loudly or chatting with the staff loudly about her personal life. I’ve been in here a few times and I guess it’s my bad luck that every time I come in she’s here and so loud. It makes waiting on line painful to the ears and if you wanted to sit and eat here, you better bring good quality headphones to tune her out!

My bacon egg cheese multigrain bagel was well made, nicely wrapped. Iced tea was just right. I found a seat near the window. The shop is bright and clean.

This DD is also a Baskin Robbins and I redeemed my DD free medium drink coupon here for a medium pumpkin iced coffee (they didn’t have the coolatta according to the rude dude who was mistreating his female colleague). I don’t understand the iced coffee think, it’s more like ice and a smidge of coffee here, with maybe 4oz of liquid, 3.9 of which was diluted coffee and .1 oz of an artificial pumpkin syrup blast at the bottom. I was disappointed at my experience having paid nothing so could imagine the frustration otherwise.

This is the worst Dunkin Donuts … actually the worst place PERIOD! The staff have no idea that they even sell coffee let alone donuts, how they are still in business is beyond me! I often have to tell them my order multiple times while they stare up at the menu as if I just ordered a steak or something else unusual! For example today I ordered a double expresso and received 2 coffees, and on another occasion ordered 1 order of hash browns and literally got 1 hash brown, not an order but just 1!!! I work across the street and sometimes I just want a nice iced coffee but the whole ordeal of trying to order something so simple is sometimes not worth the aggravation!
Only go here if u desperate, have patients, are too lazy to walk to the next block to go to Starbucks, or in a mood to be amused by their antics! Otherwise RUN!!!

So my boyfriend who splits his time between NY and Nola was in town and really wanted to try Dunkin’ Donuts near our house. tried a shake and 6 donuts Monday night, both of which were abysmally poor, but he had seen that Tuesdays had 2 for 1 milkshakes so wanted to come back the very next day (with full knowledge that we would NEVER order another awful, stale donut here again).
I grew up on Dunkin’ Donuts every weekend, as the only breakfast I would eat as a child (aka only on weekends, with Dunkin Donuts around, was I actually enticed to eat breakfast), so it’s somewhat tragic to me that the quality and selection of donuts here is so poor, but regardless, was willing to walk back in the record breaking heat with my boyfriend shortly prior to closing on Tuesday (he left the next day, so we figured what the hell, one more try, plus a deal = worth walking in 100 degree heat at nighttime).
We walk over with our dogs at about 11:15 (they close at 11:30), and they still have their signs outside about lattes, etc. so my boyfriend goes in while I wait outside with the dogs to get 2 milkshakes.
The middle eastern owners (I have nothing against middle easterners, however my boyfriend had adamantly claimed that this was part of the reason behind the stinginess in quality for the prior days poor donuts) refused to make a shake as it «takes too long.» Odd, given you shove some ice cream in a blender, it doesn’t strike me as rocket science, nor a particularly laborious process.
He’s quite annoyed, as they have no problem serving soft serve ice cream to the couple that comes into the establishment after him, and repeatedly asked them why they would not accept his money in payment for «goods.» Being a law school grad, I did find this terminology and situation mildly amusing, but completely understand his frustration.
After he comes outside, I say ok, well we walked all the F here in 100 degree weather and i’ve now been sweating profusely outside for 10 minutes, so I’ll get the nasty caramel latte advertised on the sign sitting on the sidewalk next to me (outside the establishment). He goes back in and they also refuse to make that.
He leaves screaming he will never return, how can they refuse to accept payment for goods, blah blah. but essentially yes, there are plenty of ghetto ass places in this particular intersection of Manhattan, but to say that 1) quality, 2) customer service and 3) cleanliness are all well beyond lacking at this establishment would be to put it mildly.
Due to the hard as rock donuts and nearly nonexistent selection in the first place is reason enough to steer clear. Being dragged back for a deal that was in fact not even offered, and then being verbally abused by rude staff (if you could call them that) guarantees that we won’t return, despite living in the neighborhood and being lifetime customers of the chain itself.

You can’t go wrong with a D&D coffee. Love the iced coffee with coconut syrup and some milk! My other favorites are the glazed donuts, flatbread egg whites sandwich and the bagels are not that bad either.

No cinnamon sugar donuts and they didn’t hand over our breakfast sandwich, so we didn’t realize it wasn’t in our bag until after we left the store. However, they did end up giving us the sandwich with no drama, so no one had to get hurt.
Very good coffee, but the food was sub-​par.

This DD location is located right around the corner from the Clearview Chelsey Cinema where I frequent Rocky Horror. Normally when I have some time to kill this location is pretty good to hit up for my coffee fix.
The unfortunate thing is how dirty this place normally is. I tried using the bathroom there once and never will again. The people are usually pretty rude too.
The only reason this location didn’t get 1 starsis because they do have a Baskin Robins inside too, which helps kill 2 birds with one stone, and they do have good coffee.