Elgot

After a rough start with Elgot I had to delete my original reviews and write a new one…
We purchased a new stackable whirlpool washer and dryer as well as a whirlpool refrigerator.
The original installation was rough with a stacking kit missing etc. but today the situation was more then rectified. Elgot came back to our house with all the correct equipment and set everything up as well as cleaned up all the packaging tape marks that were on the new machines. They did a white glove fantastic job!
Thank you Ellen E. and Elgot!

I would highly discourage anyone from using this company for their renovation. Our project that was scheduled to last 3 months was finally completed 7 months after it began. The communication between the contractor and workers is terrible: every time a worker came to do a job, they seemed totally confused about what was going on, or didn’t have the right tools. Elgot takes on too many projects at a time to focus and do a decent job on one. On top of it all, they mailed me a bill for $ 9,000 for my final payment being «90 days overdue» when the work was just completed this past Monday!!! They’re out of control.

Just tried to go to look at a kitchen. When I called, the guy said they were closing early and did not have any ranges set up anyway, so it would be a waste of time. I guess so.

Whatever you do do not use Elgot. They are great in the showroom but the customer service and follow up is TERRIBLE. I had a major customer service issue and they wouldn’t answer my emails or return my calls. Try using ABT instead. They are incredibly professional and courteous.

Avoid this place unless you enjoy being screamed at by an unhinged salesman. I called to find out the configuration on the back of a range and talked to Melvin. He pulled it out for me to check and said he’d leave it out for me if I came by that afternoon. Went by to take measurements but couldn’t reach, so asked him if he could pull it out a few more inches. His reply: «No, it was a pain in the ass to pull it out that far.» Ok. so I did the best I could, had to practically climb onto the counter to reach. I was planning to buy a range, frig and dishwasher but figured this guy wasn’t going to be very helpful, so I walked out. He actually yelled after me sarcastically, «You’re welcome!» and when I ignored him, he started literally screaming after me, «Who do you think you are coming in here like that asking for things! You are rude!» etc. His parting words screamed at the top of his lungs: «PEOPLE LIKE YOU DON’T DESERVE ANY HELP!!!» Seriously, this guy has a personality disorder. Why on earth would anyone have an employee like that? All I can say is he must be a relative. My sympathies to the other employees. Happy to take my business elsewhere.

Took the morning off from work to wait for their salesperson to come to the apartment — a no show. «I don’t have any paperwork». Had spoken with Denfield to arrange the appointment with Rigo. There’s no accountability and no one cares. Not a way I’d run a business.

AVOID! I would give it a zero, make that –5 if I could. Elgot should be el forgot. Consider this: we were given an estimate for a 3-​month remodeling job of bath and kitchen. It took about 15 months. Surprise charges popped up on our bills. Their subcontractors mistakenly threw out our dishwasher and installed our jacuzzi backwards; and some stranger’s toilet somehow wound its way into our apartment for two weeks. Their rep is about as credible as a used car salesman given his plethora of unbelievable excuses of why he was late or why he couldn’t return a call. In October ’11, when I asked him for the name of a part that I had to replace, he said it would take him a long time to search for my files because it was downstairs. I ordered him to go look for it. When he did, he said that catalog was missing from my files. I have since talked or emailed him several times. It’s now nearly February, and still, no reply. As I said, El Forgot.