Elite Cleaners

Surprised by all the one star reviews. My fiancé dry cleans his shirts and wool pants here biweekly and has never been anything but satisfied. I once gave them an expensive and flimsy silk dress with floral appliqués on it and it came out perfect. They’ll even fix loose buttons and minor tears for free and/​or a nominal charge. It’s run by a nice Korean couple and prices are pretty cheap by NYC standards. Yes, they don’t speak a lot of English, but I’m pretty sure you don’t need an extensive grasp of the English vocabulary to be in the dry cleaning business. I’m fully satisfied with this store and much prefer it to Thayer dry cleaners down the street which is more expensive and has a longer turn-​around time.

Dropped of my winter coat at 10am for next morning pickup I go same time next day my coat looks dirtier than when I dropped it off. Mind you I called and asked if it was ready and was told to come in (I know it’s wrong but good luck understanding them) I pointed it out I was told I didn’t give them enough time to clean it, if that’s the case why charge me for next day service. What a rip off. will not be returning

In my experience, they are definitely the best cleaner in the area. I’ve lived in Washington Heights for 2+ years, and previously used Thayer down the street for a long time, but was never very happy with them; they would constantly break buttons on my shirts, leave creases in shirts, not clean stuff as well as I would have liked, etc. I started using Elite Cleaners a few months ago, and I’m way happier with their cleaning. No broken buttons yet, no creases, great handling of french cuffs. They even put their own plastic collar stays in shirts. My only complaint would be they are a little expensive, and the prices seem to vary based on their mood, but I guess you get what you pay for. I’ve never had any problems with their customer service, although I always like my shirts laundered (not dry cleaned) with light starch, and I’m never convinced they are necessarily doing what I ask, but the end result is always great so I haven’t worried too much about it.

These people are super annoying and arrogant.
Brought several expensive items there to clean. First, they couldn’t get a make– up stain out of a cotton shirt, and told me it was not possible to remove it.
Second, i discovered that my velvet blazer had shrunk after the cleaning. When i went back to tell Elite cleaners about the blazer, they insisted it couldn’t be true, and that «nothing ever shrinks» there. When I politely told them that, I was very sorry, but, even though i hadn’t gained weight, i couldn’t fit into may beloved blazer anymore, she became quite nasty, basically telling me I was lying.
Not sure what the point would be for me to go back there and complain about something that never happened,

They’re cheaper than the local competition but not worth the headache.
I brought some shirts in there, one being a $ 150 Thomas
Pink only to get it back with yellow stains on the front and back. They argued with me that it was there when I brought it in and they couldnt get it out. They refused to pay for it.
I left and returned the next day and demanded payment for the shirt at which time they agreed to clean it again. They tried to get me to sign a release form saying they were free from damage. The shirt was clean when I got it back.
Two weeks later I thought Id give them another try, after all they did rectify the problem for me. I dropped another shirt off and, sure enough, this one was also stained.
I would never go back them again. Thayer Cleaners (two blocks downtown on same street) is more professional