Faina European Day Spa

I received a gift certificate for a couples massage, mani and Pedi. The massage was very nice and relaxing. The manicure and pedicure was absolutely horrendous. My husband got the «spa pedicure» which involved clipping and filing nails followed by placing feet heaters on for the remainder of the time (about 20 minutes– while I got my mani). In the end he got a 2 minute foot massage and that was it. They charge ~$ 50 for this spa pedi which is totally a rip off. Meanwhile, my manicure was the worst manicure I have ever received. I get weekly manis at a local nail place that charges $ 13, so I really don’t need anything out of the ordinary to be pleased. The manicurist literall had nail polish all over my skin surrounding my nails. When one nail smudged I asked her to fix it and she rolled her eyes and argued with me. She finally fixed it but it still looked terrible. When we were checking out, I mentioned to the lady at the front desk how disappointed I was in my nails and showed them to her. She goes «it looks like if you take a qtip to the nail it should be fine». After a $ 40 mani I should not have to touch up anything on my own! Would definitely not go back and would never recommend to anyone. What a rip off!

Faina is a great spa, second time here and I dragged my entire family. The staff is very professional and friendly. The space is clean and very welcoming. The treatments are also great. I .love the massage and body scrub. Great spa to try, plus its location is great.

Great evening! Good, warm service ! Me and my friend had couple’s massage and facials with champaign and chocolate. Wonderful service, great location. We will be back.

I love this place very nice and relaxing I really didn’t want to leave if you need a spa to go to this is the one.

I’ve had an amazing experience at Faina’s Spa !
My friend purchased a Package for me as a Christmas gift, and it was one of the best gifts I’ve ever had !
Spa looks really nice, quiet and peaceful! amazing design +friendly staff!
First I had a full body exfoliation treatment followed by a steam shower and a massage !
Wow ! I’ve never felt that relaxed !
After all the body treatments I’ve had my facial! Aesthetician Fay was amazing and very professional ! She didn’t only perform treatment, but also taught me how to take care of my skin ! I’ve learned lots of new !
My skin still feels smooth and silky !
I will definitely recommend Faina European Spa to my friends and will go back there again !
Thank you

Ive been here 2x. Setting; an apartment turned spa. Lets go over pro’s and con’s:
Pros:
–Ambiance and greeting is very pleasant
–All female staffing including receptionist
–Massages are like lullabies, relaxing!
–Spa music is set to a comfort level
Cons:
–I have had to ask the staff to quiet the chatter during services. It seems they are so accustomed to carrying conversations through the dividers that are supposed to separate clients
–dividers aren’t sound proof so be prepared to hear other clients turn over and massage therapists ask «is it good?»
–the products are not custom to skin type and the esthetician talks throughout your entire facial

Most horrible massage experience ever. If you want to be disrupted the entire time by noise and talking feel free to spend your money here. If you’re looking for a relaxing retreat this is not it. When asked about my experience by the staff I expressed this and no one cared. I was charged full price and was told I should have told my massage therapist to have them be quiet. She had done that 3 times. Horrible customer service. My massage therapist was good, too bad she works at such an awful place.

Was it the worst pedicure I’ve ever received? No. Was it the best pedicure I’ve ever ever received? Absolutely not. I bought a «Spa Pedicure» through LifeBooker, same day for 6 PM. Relatively painless booking process, easy to find location. Front desk receptionist was fine. After a long day, I was looking forward to the relaxing, 40 minute rejuvenation. After all, $ 40 for a Spa Pedicure should be nice.
I sat down in the chair (of which there is only one) at around 6:02. Barno, the manicurist, was kind. The chair was uncomfortable — no massage, just a chair. The lighting in the room was dim — I had trouble reading my magazine. Barno went to work and she did a fine job. At 6:27 she said «done.» I got up, paid the bill at 6:29, and walked out. It wasn’t until I looked back at my phone that I realized I had been totally gypped of that relaxing, spa pedicure experience. Did she cut my nails, cut my cuticles and give a massage? Sure, but each lasted no more than 2 minutes. I didn’t feel rushed, but I certainly didn’t feel pampered. She technically went through all of the motions, but it was a lackluster experience and I could have paid half that price at any other hole-​in-​the-​wall spa.
I called back to ask the front desk if she charged me for a Spa Pedicure when I actually, mistakenly should have been charged for just a normal pedicure? She answered back rudely and suggested I call back when the owner was in. I will.
I won’t be back. Fortunately, there are so many other nail salons in NYC that can do what they did for much cheaper in much more relaxing, client-​friendly environments.

Decent massage. Not the best I’ve ever had. But good in terms of what you can get in the city. I was instructed to come early and then had to wait til 10 minutes past my appointment time to start. But it wasn’t too inconvenient and I still got the full hour of massage time. Would probably come again for the price.
Edit: I was forced to write this review at the front desk to get 10% off my bill (which I should have just been able to get just because I checked in on Unilocal…). The owner made (read: forced) me to show it to her so I didn’t want to be too negative. But to add to this experience: the door to my massage room wouldn’t close so they had to put a piece of paper inside to keep it shut. The room was rather small so the masseuse kept bumping into things. And the massage table dressing felt pretty cheap and uncomfortable. Wasn’t the worst massage experience I’ve had in the city, but certainly not the best.

Initially after reading the negative reviews on Unilocal I was a little leery of what the experience was going to be, but now that we’re done I know those that wrote the good reviews knew what they were talking about.
My friend and I did a couple’s package: The Journey for Two. You get a 50 minute massage and 45 minute facial. The wait time was next to none, the services were outstanding, and the ambiance is actually quite nice for being next to the street. The staff was incredibly friendly and attentive, and when all was said and done we received a glass of champagne and chocolate.
The negatives: just one, which is kind of minute. They really tried selling the products they use on you. All in all, I’d come back if I lived here.

My fiancé and I went here for a couples massage.
It was really nice and everyone there was super friendly.
It’s a no-​frills kind of place, but it gets the job done in a clean and friendly environment.
Will definitely go back.

I brought my boyfriend here for his birthday for the couples massage package and we loved it !. 50 min full body massage in the same room, music, chocolate and champagne. Our first massages together and it was truly everything I expected. I will definitely be coming back for my own massage. Highly recommend :)

very welcoming atmosphere, friendly and professional staff. We enjoyed a couples massage and were very pleased. We will be back.

Relaxing and invigorating. It is calming and peaceful here. Everyone was conversational and peaceful. Conveniently located by Columbus circle. Will definitely be coming back.

This place is more like 1.5 stars. Let me start off by saying I get facials once a month for years now and my skin has never had any reaction to any products. On the picture you can see my neck less than 24 hours after I got a facial and extractions here. From reading other reviews I’m not the only one who’s had problems with facials here (I don’t think anyone is certified).
I wanted to surprise my girl after a stressful week with a nice relaxing spa day. My first red flag should’ve been when they had appointments available less than 24 hours in advance. We started with a body scrub which was very relaxing followed with a shower and a massage. The massage was above average and nothing special. However, we we’re still exited with what followed. After the massage is when everything went downhill.
First off the facilities are not what you would expect and it’s basically an apartment. The beds are not professional and some of the equipment and furniture can definitely use some major upgrades.
After the massage we got facials. Mine was somewhat painful but facials can be so I was okay except of course for my neck. I was done about 30 minutes before my girlfriend so I sat sat patiently waiting for her with the champagne and chocolate. For $ 500 I was expecting at least a bottle of champagne but it was only 2 glasses. When my girlfriend came out she was very stressed and upset. She had a horrible experience with her facial as well. The First Lady that gave her the facial was told ahead of time the products that she uses so that she as a «professional» could know which products she would be able to use on her. She stepped out and got her supervisor to make sure she did a good job, and then the supervisor came in and gave her a facial AGAIN damaging her skin even more with the extractions. My girlfriend came out of the facial upset and just wanted to leave. My goal of having a peaceful spa day was an absolute failure and would not recommended this place to anyone.
Oh and to top it all off I didn’t even get the package I wanted. But I’ll take the blame for not being diligent enough with the reservation. Every spa I’ve been too always goes over your package with you to make sure it’s exactly what you want and most times you can even make additions and changes. $ 500 of hard earned money down the drain.

I had a wonderful experience at the Faina European Day Spa! I went there just less than a week ago and have since been raving about it to all my friends.
The other day, I was using a combination of the Unilocal app and Google Maps in the attempt to find a decent massage somewhere in the midtown area.
I searched for a long time between erotic massage parlours, unhygienic looking spas and many poorly reviewed places before finding this one.
Compared to the other ones, I found this one affordable, luxurious and it had a lovely atmosphere.
My masseuse, Mila, was excellent and the front staff were also very kind, especially considering I did not have an appointment to begin with.
I cannot recommend this place enough. If you are looking for a high quality experience and a world-​class massage — this is your place!
I’ll definitely be back :-)

Let’s start by saying I’ve never given a 1 star rating before. I once saw a mouse scurry across a restaurant and gave 2 stars because I liked the drinks. Maybe I’m a part of the trophy generation, who knows.
First, I was skeptical how I could get a last minute couples massage and further skeptical from the 2.5 star rating but my gf had a stressful work week and so I booked a 4:30 pm couples massage on a Sunday. I had to prepay but that was fine.
They gave the hard sell to show up 15 minutes early in order to get everything ready by 4:30. I showed up at 4:00 pm and at 4:15 pm asked to go in but that did not occur. So I waited, and waited, and shortly after 4:45 pm they asked me to go to the lock room and change and at that point I ran the risk of getting my dinner reservation canceled for lack of showing up on time. So I calmly said, «This is stressful waiting for so long and not a relaxing start, my plans are currently under duress. Can I just get a refund?»
Simple really. EVERY SPA I’ve ever encountered would recognize fault in not being on time and do the best possible to maintain the highest in customer satisfaction. Every spa with a 4 star rating and higher that is.
They refused to issue a refund and relied upon their refund policy which is EXTREMELY one-​sided. It says refunds with only be applied if the customer does X, Y, and Z. But there is no counter issue of how a refund can be applied in case the business itself does not hit certain benchmarks… namely, delivering upon the timing they said they would! Defaulting to the refund policy the ultimate «hands in the air» response where you don’t have any accountability.
I reached out to American Express and now have a complain against this business pending.
In the end, really what this points to is a lack of business ethics. People before profit, except when it comes to Faina.

With a voucher, this place is a solid deal. The Swedish massage is pretty relaxing, but the manicure could be gentler. Space is small, but clean. Staff vary between brusque to rude, but I tend to prefer my spa therapists to be silent, so that usually works for me.

I recently went to the Faina Day Spa with a livingsocial voucher. I ended up not using it and purchased a special facial and massage. For $ 230, I expected outstanding treatments.
Let’s start with the massage ($ 80) — it was relaxing. But I’ve had better massages for less money.
Now for the facial ($ 135). It was such a terrible experience. I specifically told the aesthetician that I had a bad experience at another place because during the extractions, I felt my face was being mined for diamonds and my skin was swollen for days. Obviously, she didn’t quite understand because she also made it painful. It’s possible to have extractions and not cringe with a lot of pain. I do take good care of my skin, but skin can get clogged. We live in NYC, it’s polluted. Even after a soothing seaweed mask and micro-​dermabrasion, I looked at my face after the facial and it was worse than when I went in. My skin was scarred in the chin area — yes, she scarred it. I was so upset, but like a lady, I just paid, gave a reasonable tip, shouldn’t have given anything, and left.
I asked livingsocial to refund me for the unused voucher, and they did without any questions asked. I was even offered a heartfelt apology.
By the way, after a week of several of my own homemade facial masks and remedies, my skin finally healed. But I’m scarred for life from this horrible experience. I DO NOT recommend Faina Day spa to anyone. Even for free, I will never return.

I went to Faina day spa and created my own package: facial, scrub, massage, and wrap. I must say that the service was impeccable on all accounts — there were two people that worked on me and they both did fabulous jobs. They were professional, not too chatty and were really in tune to my body language and reactions to what I liked. I could definitely feel the difference in the service and it really had a lasting effect. I am not a big fan of facials but for the first time in my life I realized what a facial really is and why people get them. Amazing!
The only cons were that the wall was this retractable set up that was pulled across the room to create two rooms when necessary. It was so thin that in each of the three rooms that I was in I could hear about one customers first time at a spa, her stressful life with three kids, details of her marriage, all of her problems and incessant giggling. When going to another room I could hear a male customer flirting with the girl taking care of him. VERY ANNOYING!
Also, you should know before you go that you cannot use more than one discount at a time — meaning that if something is already priced at a discount on the website they will not give you the «first time customer» discount on your whole package. If you pay cash you can get a discount. NO PRICE GURANTEE Even though the receptionist confirmed the price, the owner of the salon wouldn’t grant that price and stood over me as I filled out the survey.