FedEx Office Print & Ship Center

had a horrible and disappointing experience at the NYC 54^rd & lexington location. Took literally one month to get a simple job completed. I went there daily and got nothing but excuses each day, from someone called out sick to there was a flood in the studio in India. Not even kidding. my response was «a flood in india causes a multi-​million dollar company to cease operations». The reply was «i guess so». When I’d walk in each day hoping the job would be completed, they got to know me and would just give me a look of disappointment when they’d see me, knowing they failed again. In the time it took to have my job completed, after waiting for 2.5 weeks, I was able to order the supplies I needed from Amazon and do it myself before I got the completed project. i did a phone survey and said yes when prompted to have someone contact me but no one ever did. Had some positive experiences in the past but will be very reluctant to use them again in the future.

I once went to this store to pick up a package around 9pm on a Sunday evening. A demanding lady who was about to send her package delayed the queue with excessive complains and people around got so impatient. Then a delivery guy pointed to the clock and talked to her seriously like a military captain talks to his soldier, saying «I am leaving in a couple of minutes at 9pm sharp to make sure that our packages will arrive on time tomorrow morning. You send it now and I will bring it with me or you come back tomorrow.» The lady stopped complaining immediately and did what she needed to do. People on the queue smiled to each other… It’s a small thing but I think this is exactly how New York City works — a ²⁴⁄₇ reliable city made by so many tough but hard working people.

Shataka (sp?) is A ROCKSTAR!!!
I live in California but I was helping with an event for work that was taking place in New York. I called in a few orders for posters and Shataka was very helpful and friendly. She gave me the email to provide the PDF’s and even called me when something was wrong. This was a rush job and she really tried hard to make sure the job was done on time. My colleague picked up/​paid for the projects and everything went smoothly.
In the past, i haven’t had the best luck with customer service help at FedEx, so it was refreshing to finally get it. If you are ever in need of help and in the NY area, I would recommend asking for her.

Its just like being at the DMV! the clerks are soooo sloooooooow i aged 5 years waiting for yhem to wrap up one package! They need some quick mexicans here!

I’ve been here to drop off several packages in the past 3 years and the staff that work here are always courteous, friendly and so helpful. It’s not always easy to work in a place like this that can sometimes get very busy but I’ve always been helped quickly with a smile. Thank you for great service.

I have been to three different Fed Ex and UPS Ship Centers in the past 4 days and this was the best experience by far despite the fact that it was the busiest location. The staff moved people along quickly and were even extremely friendly. I was shocked. Normally these shipping centers are hell even when there are few customers. Having good service during the lunch time rush in Midtown on a weekday is very impressive.

My customer service experience with Fed-​Ex:

I recently came to this FedEx three times in two days to ship a total of 50 identical packages all to different recipients. I fully expected to hear about how much of a pain this would be for them, but I was so pleasantly surprised.
Every Single Person that I dealt with over the course of 2 days was extremely helpful, in good spirits, and didn’t make me feel bad at all for the painfully tedious process I was putting them through. Yes it was their job, so I’m not surprised that they did it and did it well, I’m surprised that they did it with a good attitude, in a timely manner, and friendly demeanor.
Johnny was a rock star, the first person that helped me busted through 25 of these packages in a short period of time. It got rough up in there, as you can imagine I picked a less than ideal time to pop in with this little order, it was a busy afternoon but they juggled and balanced and blah blah blah etc. Johnny stayed attentive and focused while simultaneously greeting every co-​worker of his in a humorous and kind manner — it almost made me want to work there too. Next door to me, helping pretty much every other person in the store while Johnny was occupied with me, was the manager John, who was an expert in all things, and treated every customer with great respect. Another Shout Out to the remaining packages I shipped the following day — Krystal was a great help, as was the bearded long haired fellow with no name tag, who may be named Corey.
I had good experiences with every single employee at this store, and the only reason I can understand why others might give this place negative reviews, is because they had the misfortune to walk in after me, and my enormous and time consuming order.
I might go back just to hang out with the employees, but I don’t want to push my luck. They’ve seen enough of me.

Slow. Out of FedEx mailing materials. Dirty, dusty disorganized. Pluses: dude behind the counter was really nice. Even gave me a discount when I asked. And it’s easy to find.

You gotta give ‘em credit for being open 24 hours. I mean, I can only think of a few professions I’d rather not have than working the front desk at a FedEx Print Shop at 3:00am, and most of them have to do with artificially inseminating large mammals or preparing meals for Chris Christie (which seems like an endless endeavor — the guy eats everything and and he eats it often). Needless to say all three gigs seem terrible, so props to the lovely young lady helping me with my shipping obligations during an undesirable hour to be awake. Professional, prompt, friendly, and reasonably affordable. I think if you can walk away from any store such as this, you’ve come out on top.

I came here the other day to get something printed. It was a relatively simple job — a bunch of black and white on Tabloid, and a bunch of color on Letter; single sided, nothing fancy.
I show up and there’s only one person in the store. She comes to the counter and takes my order, but then says it will take 8 hours to print. This she says in a silent room where not a single printer is running. 8 hours is a long wait, but I wasn’t sure if any other place would be different, so I placed the order and then went to Staples. Staples proved to be much more efficient with a 1.5 hour wait time, so I placed the order there and returned to Kinko’s to cancel my order. It took about 15 – 20 minutes between leaving and returning to Kinko’s. When I returned to cancel, the woman glared at me and said, «I just finished printing all the black and whites!!» Soooo… if that was already happening, why did she tell me to check back in 8 hours?
Another employee nearby started laughing and said, «How many pages did you waste?» I take it this happens often. But really, this is not how to run a business. I wouldn’t have cancelled if they had been remotely realistic about the wait time, but they were so concerned about having enough time to hang out in the back room doing nothing that they inflated the wait time to unrealistic proportions. Great.

Ask for Maurice. If he’s not there, then leave, come back, and ask for Maurice again. If he’s not there again, repeat the previous action until he is.

SLOW!!! There wasn’t even anybody there! Especially in this location near the embassy etc… should be a bit more on their game!

On Wed at approx 12 noon I took a picture in to get blown up and mounted for pickup on Thursday by 10 am. Charlie scanned my pic recorded all of my information then handed me a claim ticket. When I arrived on Thursday, claim ticket in tow, my order was not ready and I was told FedEx had no record of my file. Two helpful and empathetic employees searched the scanner and several network drives, Charlie was called, swore he saved it, but wasn’t going to be in until later that day. I asked why no one called me, I was told the job was pushed to the 3^rd shift (the manager had no idea why it wasn’t done during the day) so it was too late to call. Needless to say, my pic, for a surprise birthday party, was never located, could not be processed and I’m just out of luck. Very disappointing.

At 10:30pm I brought over 200 packages that I needed scanned and a receipt for. Nathan was my FedEx Shipper. I knew, that time of night on a SATURDAY, I was going to get a big attitude but boy was I wrong. Nathan was AWESOME. He was very friendly and polite. He never once complained or gave me an attitude. He is a gem and if a suitable position ever opens up at my company I will keep him in mind (although he seems to really enjoy his job and never said anything ill willed about working for FedEx). I walked out of there at 12:15am and was so happy.
Nathan will be my example of good customer service for years to come. Looks like hes on here a couple times as a great employee. FedEx, take good care of him!

The staff is SO helpful. Customer service is top notch.

I use this fed ex office all the time. I have sent documents through online services, via email, and in person. They always get it right. When I go in person, either to drop off or pick up, they could not be more helpful. I have had to do last minute printing from a thumb drive and they work with me to get it right.
Just called to let them now an order would be coming in later today. They asked detailed questions about the types of documents to prepare themselves for when the order arrives.
Staff are always willing to help. And I so appreciate that they have office materials– highlighters, post-​its, etc. Even though they may be more expensive then at an office store, the convenience of having it there could not be beat.
Thanks Fedex /​Kinkos

I stopped by to have so work materials copied and bound. The booklet was copied correctly, no problem there.
Attached with a paper clip to the booklet was an 11×17 green sheet of paper that needed to be copied as well. The following morning when I picked up the booklets, the green sheet was missing. No one knew where it was nor who they could ask.
Since I had already paid for the job, I was offered a refund if they could not find the sheet later in the day. I called a few hours later. Nothing. I gave them another day. Nothing.
The woman on the phone said that they normally would not throw something like that into the garbage without checking first… I would hope not, but in this case they did. They never found it, I didn’t get a refund (though I guess they only charged me for the work they actually did, so not a huge deal), and I had to take some heat for having lost our only copy of that sheet.
The employees were nice, but not incredibly helpful. I don’t want to insult them… just be aware that places like this can definitely have major screw ups.

kinda split on this one
All in all I’ve dealt with this place twice and I should never have gone back for the second time. I should’ve known better.
On the upside I suppose it’s good to know that such conveniences as 24hr places like these exist. On the downside it will be a colossal waste of your time and energy to get even the simplest of tasks accomplished. You will be driven to homocidal levels of frustration dealing with this place.
Service is friendly, but there is absolutely no sense of urgency at all and they could fuck up a peanut butter sandwich. Friendly but unwilling to work and once willing not terribly good at it. One would think that in a place like this, one that is on the very bottom of everyone’s list, one that people only go to when they’ve exhausted every other option, that the people working there would understand that a little speed would be good for the customer. This, of course, is to say nothing of the fact that it’s new York and the faster people they move the more business comes in. Clearly, they are paid by the hour.
I’d have no problem with slow moving employees if the machinery didn’t break down, jam, run out of ink or otherwise malfunction at every possible fucking turn. Everything I touched either didn’t work to begin with or damn near disintegrated upon my contact with it.
I was using their internet to print out something and the printer broke. I edited the file online so I had to leave the timer going while they tried to figure out what was wrong with the thing. After they fixed it they knocked out a bunch of useless copies of the file until the printer remembered where it was and what it was supposed to be doing. By the end of it they tried to charge me something like $ 18 to go in there and print a single 8.5×11 image off the internet and it took over 20minutes.
Keep this place at the very bottom of your list. Exhaust every other possible option. When you have you’ll come to this place. It’ll take 50 times longer than any reasonable person would ever suspect any task to take, you’ll tear out most of your hair, that which is left will have turned gray while you were waiting, but at the end of it all, you’ll get it done. You’ll be cursing the place as you leave, but you’ll get it done.

Twice in the same month, FedEx Office has saved my ass.
Sure I could have printed these jobs at my office if I had properly planned and budgeted my time, but that’s the stuff of losers. And I my friend, am no loser.
Extra points for being open 24 hours a day. Made getting the job in and out a lot easier.