FedEx Ship Center

Its hard to believe how lazy and incompetent these people are. I will avoid using Fedex ever again because of the facility. I run a small business and my phone is very crucial to my operations, so when it broke i needed my new one shipped fast.
My iPhone was supposed to be shipped on a Tuesday. Around 6 I saw the tracking said there was an attempted delivery… (BS) someone was home all day, check the mail and no «we missed you» slip. Also the doorman said no one came.
Wednesday — get home around 6 again, no phone. checked the tracking and it said 2 attempted deliveries… (BS) again someone was home all day, again no missed delivery slip, and again doorman said no one came. Now I call FedEx annoyed, and they give me the whole «sorry, don’t know what could of happened» took down extra info to give to the delivery guy. Took the cell # to the person who was going to be home all day the next day, the code for the intercom to call my apartment and permission for my door man to sign for the package because If the delivery guy is too lazy to take the elevator to the 5^th floor then just give it to the door man. more then enough info…
Thursday — i get home… no package, doorman said no one came, no one rang the bell, and no missed delivery slip, but… the tracking said attempted delivery again! Now I call pissed off, and just get more angry as they feed me the same BS. They didn’t care that this package was my phone that i need to run my business, also didn’t care that their employees are flat out lying and not doing their job. And this is the customer service number not the number to the facility. They wanted to take down more info to give the driver. I told them that’s what they did the day before and nothing. Then they told me to go to the facility and pick it up. First don’t tell me to go get it, its your job to deliver it. What would you say if you went to a restaurant, ordered food and they said «you know what? I’m tired, you cook it». Second that day it was raining… now I’m supposed to walk to the Fedex facility in the rain. Whatever, I need my phone so I walk. I get to the doors at 8:30. I think its ok because the website said the close at 9. Lights off doors locked! Now I’m furious. Call and complain again.
Friday — Saw that the tracking said it was delivered… praise the lord! When i get home I say «wow Fedex finally delivered my phone!». Here’s the M. Night Shyamalan twist… she said no, UPS delivered it. WTF? she said that the Fedex guy left it on the floor in the lobby, not inside the security door, literally in the entrance to the building. the UPS guy was delivering an amazon package to my apartment and saw it sitting there with the same address he was delivering to and was kind enough to pick it up and deliver it. This SOB Fedex guy left my $ 1000 phone on the floor in the entrance to the building for anyone, even people who are just walking by could of just taken it.
I am in awe of how bad these people are, also in awe of how poorly Fedex’s customer service handled it. To all the employees who work at this facility… You’re morons!

This is the main shipping location for Fed Ex in Manhattan. The driver blatantly lied about making a delivery attempt on the Fed Ex computer system and it made it on the website when I tried to track my package. I had been at home for the entire duration of their delivery schedule for that day and driver made no attempt to deliver package on the final third day of delivery attempts. Several phone calls to Fed Ex where the operator assured me that the message had been sent to the driver to deliver my package had been made to no avail. One operator rudely refused to believe that the deliverer would falsely submit that the delivery attempt had been made when it had not. She also added that the driver was not required to leave a door tag on your door to notify you that attempt had been made.
On the website Fed Ex offers a Delivery Manager option where you can specify what time you want package to be deliver. However, after creating an account that feature did not seem to function properly on the site and the page hit several errors despite putting in necessary information. I later learned from Fed Ex operator that the Delivery Manager feature was not available in my area.
Sadly, there are times when we have no choice in delivery methods whenever we order a product. I can only hope that Fed Ex can improve their service and their customer support.

THIS STATION SUCKS! Let me take it down a notch and tell you. First, they don’t always leave delivery tags when you’re not there, Second, they make promises for delivery and don’t keep them. Third, I’ve had multiple Supervisors promise me delivery and STILL it did not happen and they conveniently were gone and there is no explanation for why it wasn’t done.
Finally this particular office seems to have no sense of customer satisfaction or even a responsibility to address these issues and they conveniently have no phone number to access so you are completely stonewalled when they screw you. Sorry but they have done this to me over and over and over again and now I’m writing in hopes that they go out of business. Find other ways of getting your packages these drivers in particular are completely without any work ethic at all!