UPS Customer Center

Hope is amazing! I needed to get a package of mine and after it missed delivery, she was incredibly kind in helping me get it that day. She should be employee of the year! Seriously, I will use UPS instead of the competitors for people like her.

Horrible place. Nasty people. Argumentative. Not helpful. Geez. Can I say AVOID AT ALL COSTS in a more clear manner!!!

Shame On You Sir. Quoting $ 280 to send a 17×18×5 box to Florida.
He’s done that before.
He deliberately quotes an unspeakable amount of money so he doesn’t have to help anyone.
He had me fill out the form on the computer THREE TIMES, because I got the fields input backwards (sender, receiver) then
The printer wouldn’t print.
Then the computer where you input the address did an automatic shutdown starting me over a 3^rd time.
They don’t ship out at 3pm like FedEx down the street, apparently they ship at night.
Then he had me walk back to my apartment to get an ID — only to find out it was already in my bag I handed it to him and he looked at it longer than the TSA does at the airport. ha. The one thing he clearly enjoys doing: going out of his way to make every single step a misery.
He has no desire to help, can’t hear, can’t move, can’t find a working computer, can’t lift a package… the man does not lift a finger.
When I refused to pay over $ 200.00 for this box he couldn’t come up with another BS quote off the top of his head I said hold on and I will get an exact amount online for ground shipping.
Suddenly the price dropped from $ 280 to $ 30.00.
I go through the same routine every time I’m here.
This location is weird and too quiet– now I know why.

Wonderful, quick service at this UPS customer service center. Went to pick up an intercepted package at around 6:30pm on a Tuesday evening and I was assisted immediately. Thank you to Doug at the pick up desk for being so friendly and helpful. Really appreciate it!

lost package from location to this location! cant find it no
one even answers the pone the worst experience i have ever had. never again !!!
stay away !!! start using fed ex !!!

the worst customer center ever, they call it a customer center but they will not help customers. my package was an overnight, did not arrive, then the center lied to me an told me is because of the veteran’s day holiday the fright elevator in my building is not working and they can’t deliver. till i spoke to the 800# operator then she told me that the truck arrived late and it will not be unloaded today. i just hate the lies, why don’t you be honest from the beginning!!! very bad service. if i can control the shipping i will send it choose the post office

The worst delivery experience I have ever had. Ever. The 3 attempts are useless they don’t buzz or call me on my phone when I have asked them multiple times to do so. They don’t give out an approximate time, all they say is: this day before the end of the day.
I am really frustrated with UPS right now.

I was DREADING picking up my packages here after my building stopped accepting mail due to a fire.
The experience was completely painless. I waited maybe 3 minutes in line, gave the man at the desk my tracking number and ID, and he was back with both my packages in less than 15 seconds.
Other than having to hoof it three avenues from the subway, I was very satisfied with the service I received.

I have had a couple of issues in the past few months, but today it appears that ups left all of our apartment bldg packages in an unsupervised lobby. I called to complain and was told someone would call me tonight… he did. He really paid no attention to what I said which was please have the driver actually deliver the pkgs as he usually does and don’t leave the pkgs in an unsupervised lobby… his reply was «well I will tell the driver that you said it was an unsafe location and I can’t get him back to carry your pkg upstairs. I never said any of that. The pkg weighed over 70 lbs and we had an elevator, so I had already dragged it. His attitude made this even worse.
Words of advice… don’t treat angry customers like this

Waited over 2 hours for my package that was supposed to already be there. I even called before coming and was told my package had already arrived at the facility and that I could come get it anytime. It seemed too good to be true, especially from the dismal reviews this access point has gotten. And it was. What a nightmare. Avoid picking up packages here at all costs.

Hands down one of the worst delivery experiences. I generally don’t write reviews, but countless numbers of negative experiences with UPS has finally caught up to me. Here’s the most recent situation:
Not home for delivery on attempt #1. Fair enough… so I go online and change my delivery options so the package will be dropped off the next day at an «access point» in my neighborhood. The following day, I receive a notification that the package was again unable to be delivered at my home address. This strikes me as odd due to the fact that I changed the delivery option. After a few frustratingly prolonged calls to UPS, I find out that my delivery change request was «missed». This being a problem because I need this package for a presentation I’m giving the following day. After several phone calls, my only consolation is a highly unprofessional customer service representative saying, «we didn’t notice the request.» For future reference, if you are going to simply disregard delivery requests, maybe don’t have them as an option.
From now on, I will, to the best of my ability, never use UPS again.

Do you want an hour of frustration and headache? Because this is where that magic happens. If your package was placed on pickup hold and will be available here, there is a chance you will either a) come back the next day or b) wait for an hour or two for the UPS truck to arrive because it happens to be behind schedule.
The reception area will not assist you in contacting the driver if something is wrong, they will merely give you the driver’s number and you have to call them from the phone there. I was placed on hold for a good 5 mins while the driver was unloading packages, before they finally told me that the package is not available yet.
Not to mention the utterly inconvenient location of being 3 avenues away from the nearest subway station. UPS needs to get their act together and make package pickups easier. Why does it cost $ 5 more to deliver to my local UPS store for pickup when the cost of UPS itself is already exorbitantly high?

Actually had a great time here. Yes it’s very dull looking on the inside but the workers there were so nice and funny! Got in and out in ten minutes and even got to laugh a bit. Don’t know why reviews are so low here because I had a complete opposite experience.

When I think about coming to UPS to pick up my package I imagine a hot sweaty room full of unhappy people waiting for packages who are pissed because the UPS guy can’t ring the correct buzzer 3 days in a row. Luckily my experience at this customer center wasn’t anywhere near as bad. There was no line and the guy behind the counter was willing to help me when he finished having a private conversation with another employee. It took a little longer than necessary because he was pretty chatty but I got my package in a reasonable time frame and didn’t pull any hair out so I consider it a win.

Contrary to most of the population, I like UPS. UPS, like the post office, gets a bad wrap. But, unlike the post office, UPS doesn’t make you want to rip out your eyes and question humanity — UPS’s bad wrap is not deserved.
The location is less than desirable. I began my journey on Wall Street, took the subway to Times Square and walked (…you could take the bus, but the city is my gym) to 11^th Ave, which took a whopping fifty minutes. But, you know, it’s not like I frequent the UPS Customer Center, so it’s not that big of a deal.
I’ve only had good experiences with the staff — the man who helped me yesterday was friendly and professional.
All in all, not bad — quick, painless and a free work out.

Horrible experience. Had their driver roll up to our office, buzz the door and not even 30 seconds later he was no longer there, leaving a note behind, trying to get in touch with the location he was dispatched from (ie the location above), it was impossible to get one straight answer. I am yet to see if we can still go there in person and get any answers. Complete incompetence.

I was instantly transported to soviet Russia upon entering this remarkably apathetic atmosphere.
It is entirely possible that there is a black hole somewhere in this establishment that sucks efficiency and intelligence from those who enter at an alarming rate.
An employee suggested to me to pick up a telephone and call an extension in the building to find out where my package was, while he sat at a computer right next to the phone and blankly stared off into space with a cloudy, nebulous, vacant expression on his face.
As I sit here a hour haz alredy pasd n I thenk I may b loosing my cognetive funktion.
I em not feeling OK n e more.
Um.
…
Plz help.

This is the facility your UPS package goes when you miss your delivery. Avoid this place at all costs.
This is one of the most poorly run facilities I’ve ever seen in my life. It took 50 min after I got to the facility to get my package. Some people before me waited 2 hours and one person waited 45 min only to be told that they couldn’t find his package and to come back tomorrow. This is too good to be made up.
Incompatibility of IT systems, unmotivated package handlers, unacceptably long wait times, uncertainty of process, no place to sit down, rude service, having to repeat your info notice /​tracking number to multiple people in the facility (not to mention having to place a call in the facility that goes to the bag handlers in the back). The list goes on.
I was waiting for an international shipment. I was lucky to have called the UPS Hotline 1 – 800 782 7892. I highly recommend you call this number before you go and see if you can get your package redelivered. The UPS agent on the phone had to *fax* the facility here the authorization code for the customs payment because the ups agent didn’t have access to the system with the authorization code that released the package.
I was really shocked to see that a Top 3 shipping company could be this poorly managed in a market as important as Manhattan. I will avoid UPS at all costs as a shipping option.

Trying to have a package delivered via UPS is a running joke. When will they deliver it? Will they leave it as directed? Will they ring the right bell? When they fail — as is pretty much anyways the case — this «customer center» is never open during hours when actual customers (you know, with jobs) can make it.
Why not in the mornings?
Why not on the weekends?
Don’t submit to their racket by paying extra for what FedEx, USPS and others already do, either… You’re just supporting their habit.

The location itself looks pretty creepy and out there because its secluded.
But Geez these guys inside are so hardworking and personable and nice.
Best unexpectedly good customer service I received in a long time.
As I was waiting for them to bring out some of ski equipment Id gotten off amazon I watched how diligent and caring they treated each customer with thier packages.
They patiently and easily dealt with clients of all accents, language, and international background.
Really awesome service!