Forever 21

I returned some items to your NYC store on 1540 Broadway on 28/12/2015.I was told that my money had to be placed on a ‘store credit’ card which could be used to purchase items online.
Since returning from my christmas holiday in NYC, I have tried to use this card on your website and I have been unsuccessful to make a payment. After contacting the UK forever 21 customer services I was informed that the reason why I couldn’t use it was due to the fact it was locked for the USA. However when I was in NYC I was given false information by a member of your staff (in store) informing me that I could use this voucher on the Internet.
He was well aware that I was from the UK as I questioned if I could use it on the UK website too! The staff member ensured me that I could us this store credit online. If I had known I couldn’t spend my money online I would’ve bought something else in store at the time instead of waiting until I returned to the UK. I am very disappointed that my money is now locked in a forever 21 store credit card and that the sales assistant did not give me a proper refund which could be accessed in the UK.
I have spoken to a member of staff on the ‘live chat’ — Jonalyn. She has assured me that there will be a way for me to get my money back through customer services due to the circumstances. I am not planning on going to the USA any time soon and the only way I can access the credit is through the online store which currently I cannot do and have not been given solution for.
Lastly, I have already spoken to a member both the UK and USA customer services team however I haven’t heard back from the USA customer services team.
***** DO NOT SPEND YOUR MONEY IN THIS STORE! THEY PROVIDE FALSE INFORMATION AND STEAL YOUR MONEY! ******

So many options so little time. All the people aren’t even too big of an issue because they have so much space.

What’s with all the criticism? Yeah sure so you have what seems to be a bunch of high school educated kids working the registers that seemingly don’t know half the time what’s going on, the level of service is shoddy and inconsistent, many of the floor workers have a difficult time of even knowing what is available or not (maybe because the sheer size of the inventory?) but you know what? That’s part of what you pay for. I went in here and bought a pair of $ 14 jeans. Let me repeat that. FOURTEEN DOLLARS. That barely gets you a meal in this city. Yes it’s a poly blend so arguably if I had to create a new category i would call them Jean-​Style pants or something since I’m sure if there was some official American Jeans Commission it wouldn’t pass the test. But the point is this place make look all razzle dazzle like a lot of other casual stores but they are just a discount store in disguise. $ 5 tops, $ 10 button downs, $ 15 pants… it comes at a price and that’s a lesser experienced and qualified staff. I’m fine, like when I go to TJ Maxx I don’t expect white glove service. Don’t expect the same. That being said this place is massive. Multiple subterranean levels make this as large as any major department store in the US. Now whether the jeans last me more than a year, that’s another issue. But then again it’s fast fashion, you get what you pay for!

I buy everything here, whether it be clothing, heels, jewelry or even a yoga mat. They are always in stock. Customer service is great.

Well organized store.
Quick and efficient cashiers.
Friendly employees.
All in the heart of Times Square.

I like this store — just to kill time lol
Men’s section is small as always.
I hate — always problem if I’m going to do shopping for myself. Men’s section is very very small. Extremely small. If you divide one floor for 8 one of 8 will be for men’s :(For women’s 3 or 4 floor full of everything.
That’s sucks.

This store has 3 levels :) Plenty to look at and buy. I happen to check out on the bottom level tonight where the shoes are. Service was awful. Waited in line while the staff was chit chatting and fooling around until finally someone came to tell the girl to help check out.

This place is big with four floors with escalators. A lot of staff working to keep things organized. They even have stations to check out in the middle of the floor to avoid lines. Security guard at the front entrance. We were ok having a Starbucks drink inside. I know some places are strict about that.
Men’s clothing are on the lower levels. Also sportswear, shoes, boots, lingerie under garments, casual wear, dressy, you name it.
If you’re a Forever 21 fan I say it’s worth checking this location out. You’re in Times Square and this is four floors of shopping.

Never Forever … What happened to the Men’s department? This location is consistently a mess & the men’s department has been cut in half… Very disappointing & too bad.

The Forever 21 in Avenue Mall, St. Johns Mall in Jacksonville, the F21 on Washington DC, these three are way, but I mean way better than this empty Forever 21 store located at the heart of Manhattan.
My daughter was all excited to finally had made it to the store and could not wait what things new, latest trend was inside the store.
Yep, surprise surprise, old store, lots of junk, felt more like an outlet with everything on clearance. Minimum cashiers, super long lines, and NO BATHROOMS.
Hint: Go to Toys R Us, to the Baby R Us section, clean restrooms and no lines.
Nothing extraordinary for been at the mecca of (WOW) New York, NY, another tourist trap. Save your hard earned money and time and support your local Forever 21 store in your area, this place is depressing.
No, I do not recommend this store
The only good thing, the floor staff are prohibited from browsing their smartphones (at last…).

This IS the Times Square location which means it can get crowded, but they do a great job of keeping things organized.
I find that all Forever21 stores are not created equal and I have completely opposing experiences at different stores. This is a great one. Because of the high volume of customers and prime location, It’s broken into 4 floors that are organized by style. It’s easy to find what you’re looking for at this location because everything is well displayed instead of all being crammed on one rack like at other stores.
I have found that more often than not, many of the dressing rooms are closed, so it’s annoying finding the one that’s open. They also always seem to have an escalator or two that’s out of order, but stairs are good for you.
The customer service has always been great and I give them credit because it’s Times Square.

My 14 year old daughters dream and my 15 year old sons nightmare. Four floors of shopping and lots and lots and lots of people. The perfect place for teenage and 20 something girls. Bring your credit card!

I think this is the largest Forever 21 store that I have ever visited! From what I can remember, there are four levels of clothing, shoes, and accessories (men, women, children). Each floor has a fitting room. There are both escalators and elevators to get to each floor. The top floor is where you enter in from Times Square Entrance. The store opens until 1AM and I stopped by twice during my trip!
My favorite of the entire store has got to be the cool photo booth in the second or third floor of Forever 21. You get three photo strips for the price of $ 3 (pretty cheap!). The machine takes card or cash. I used this photo booth twice for photos!
Overall, I didn’t buy anything here when I visited, but I did see endless choices of cute clothing! Great place to shop if you forgot to pack something for for your trip to NYC!

If you are in a pressing need to buy something… Run directly to this store and you will definitely find something appropriate to wear…
The best collection that any other forever 21 store! It’s quite big but you start getting used to it in a couple of visits… I absolutely love this place … It is extremely reasonable!!! Especially a good place if you want new clothes every weekend

Im well past 21 but this store is great for disposable jewelry and cute tops for one to three summer vacations. Right in the heart of Times Square, Forever 21 is always packed with tourist trying to snab an effortless New York look on the cheap.

This is my personal favorite Forever 21.
This place is huge, starting from the ground floor and it goes down three floors.
What I really like about this particular Forever 21 is that they usually have what I want when I am browsing through their website. I’m the type of person that likes to try on the item before I buy it and this location usually have everything I am looking for.
Some cons would be that they have multiple dressing rooms but only a few are open which I do not understand because this place gets crazy crowded! Also, this place gets confusing when they change their displays. I went in to find a dress and I found a dress but I wanted it in a different size and no one could help me find where the dresses were placed because they just changed all the display. A bit disappointing but I do not blame them since this place is pretty big.

My review is based on the store and location, not prices or clothes themselves.
It is DIRECTLY in to middle of Times Square so if you’re a tourist in New York City, it’s a great place to drop in and shop for a bit. It’s also HUGE so if you’ve spent the day being squished, it’s nice to go somewhere to shop that’s extremely spread out. Also, if you look hard enough (like by the shoes), there’s places to sit. Even if you aren’t shopping, you can swing in here to sit, relax for a minute, warm up (or cool down if it’s summer time), and use the bathroom.
If you are shopping, it’s a huge store and (I forget what floor) there is a huge sale section which is nice.

1) They need prominently pllaced signs. This place is huge and annoying to navigate
2) The workers never ask you if you need help, which wouldn’t be a big deal if not for
the fact that I can never tell who works there. They don’t have a uniform and their name tags aren’t always visible.
3) They need to organize their jeans by size, unless they enjoy having customers remove entire piles of jeans to find the right size.
4) They need to check their earring section bc there’s almost always a pair missing from the packs and many of them are damaged.
This store has the potential to be great; they just need to spruce up their plus size section and they need to train their workers better.

Amazing selections, lots of stock, kept very organized, and open late — but this location is only getting two stars. Let me tell you why …
Shopping around the store is easy and there were an insane number of staff members everywhere, like seriously there were a group of five of them just standing around chatting. When it came time for me to pay I went to the registers that were on the level I was on and was told that the only registers that are open were the ones on the top floor. So I make my way up. I get upstairs and there is only ONE person at the register who is stuck waiting on a manager because there is some sort of issue with the customer she is helping. They have staff everywhere, and a lot of them doing nothing, but they allow people to wait in long lines to purchase their items?! No.
I waited another few minutes for at least ONE other register to open, just one but nope, none did and I just couldn’t wait any longer. I ended up just putting all the items onto one of the tables and walked out. They lost out on my $ 100+ purchase because they couldn’t have one of their many staff members work a register. Oh well.

1) If I was a millionaire, you know where I would be spending my money… ;)
2) Forever 21 in Times Square is the largest out of all their branches.
3) I love how their clothes are organized by season, color, and style. That’s exactly how I want my dream closet to be like.
4) They have a Photo Booth xD
5) Their clothes are affordable.
6) They always have the latest music on, so you could be like me and dance while you’re shopping.
7) They have a yellow taxi cab on display so people like you and I could take pictures!

Ralalalalalalala… 1000 soupirs (au moins) s’échappent de moi lorsque je pense à cette boutique… Je me demande pourquoi on a pas ce magasin chez nous. C’est trop injuste, on lui ferait tellement honneur (en tout cas ma CB le ferait c’est sûr !).
Forever 21, c’est une marque que j’ai découverte en 2001, adoptée en 2008, et littéralement dévasté en 2012. Ouais j’suis comme ça moi, quand j’aime, je compte pô.
Forever 21, c’est du H&M en mieux, mais en plus moins cher (merci l’ami dollar !).
Forever 21, c’est un énoooorme choix, que t’as envie de pleurer tant y a des robes, de hauts, de chaussures, d’accessoires, de jupes, de sous-​vêtements, de maillots de bain…
Forever 21, c’est un sac plastique jaune immanquable quand tu te balades aux US pour faire du shopping.
Forever 21, tu peux pas y aller qu’une seule fois une fois que tu rentres dedans.
Forever 21, c’est la raison pour laquelle tu pars avec une valise vide aux US
Forever 21, c’est la raison pour laquelle tu pleures quand tu reviens faire les boutiques en France.
Forever 21, l’essayer, c’est l’adopter.
Y en a partout, mais celui de Times Square est vraiment gigantesque!!!
A VOS CB!!! :D

C’est un magasin en plein sur Time Square, l’entrée n’impressionne pas, par contre il y a trois étages au sous sol, un très grand choix d’habits de mode, enfin du tissu ou du chiffon, et pour des prix hors concurrence.

super!!! pas cher, plein de choix pour petits, petites, grands et grandes!!! meilleur magasin au monde!!! :)