Franklin Express Laundry Center

Have been missing clothing items lately but wasn’t sure if it was from this service or my own carelessness.
Most recent trip I made a list of items I had dropped off and today when I picked up I am missing my jeans, and nicer polo shirts
Will def be using someone else going forward

I’ve been coming here for years, the name has changed and it’s been renovated a few times. It’s a very small location. They have express dryers, an ATM and a bathroom. Not to mention 2two tv’s to keep you busy during the process.

Guess I should have read the reviews first.
Its close, its clean.
The last four loads I’ve received have been wrong. I’m either missing items or have other peoples items. This time they lost two large sized towels.
Night guy blames the daytime workers (they wash the clothes not me) — daytime workers blame other daytime workers.
Terrible service. Worth walking farther to avoid if you don’t want to play russian roulette with your stuff.

Why oh why oh why???
How oh how oh how???
This is the last laundry service/​location I will be reviewing because as soon as I review one they seem to turn to complete S*IT.
Requested a service wash here just before Thanksgiving. They lost 50% of our clothes.
Here’s how that afternoon rolled out…
Received a call from the office that we ‘might have some baby clothes mixed in with our clothes, so they’d appreciate it if we could go through the clothes there when we picked up the bag’. When we arrived, a woman was standing by the office door trying to call the laundry center owner on her cell phone, because she was missing her son’s school uniform from her bag. We start going through our bag. We find numerous random items — other people’s socks, pants, t-​shirts — but no baby clothes or school uniforms. This means that the number of families affected by this ‘eff up’, this complete disregard for customers or service, is growing exponentially by the minute.
Oh, I should also mention that the bags that had been left for service washes within the past 2 – 3 days were stacked floor to ceiling — not having been touched. So in the middle of people sorting through their completed service wash, looking for errant items, there was another line of people looking to pick up clothes (just before a holiday) to find that they were still dirty, even though they had been there for 3 days.
Once we completed going through our bag, we were missing at least 10 items that cost good $$$ to replace (t-​shirts, socks, bath towels, etc.). When we tried to contact the owner we received no reply. The desk staff kept blaming the ‘service lady’, but wouldn’t try to get her on the phone to come down and try to sort this mess out. It was a disaster.
There are very limited options in the area, so if you MUST go there, please do you washing yourself.

I am a bit cautious about having anyone else do my laundry, but it has been necessary for the last couple of months, and my laundry has come back perfectly folded, very nice smelling, and — notably — not lost and not dirtier than it arrived.
My only complaint so far? They assured me that they could do pick-​up/​delivery when I desperately needed it, only to then tell me to «call back» five days after I requested pick up and, when I did, to tell me that they no longer offer pick-​up/​delivery at all. Note that giant lettering that reads «PICK-​UP» and «DELIVERY» appear on the window of this laundromat, but anyway. .. .
If you can drop it off yourself, though, I highly recommend this place over others (like «Happy Cleaners», which leave your things smelling worse than when they arrive, stained, and lost)…

Full disclosure: I use this place solely due to proximity. That said though, I’ve never had a problem and have fairly enjoyed my experience (though obviously not quite as much as I would enjoy laundry in my building). I’ve also never used the drop-​off service.
The place is always clean and I’ve never had a problem finding an open washer or dryer to do my laundry, though I also never try to do my laundry on Sunday evenings because I learned my lesson there in college. The machines are easy to use and get the job done; the fact that the dryers are express proves especially helpful if you’re in a time crunch. People who use this laundromat tend to be rather friendly or at least polite too, even in busy times, so it’s a nice coming together of sorts of people in the neighborhood.
The laundry debit card deal that’s cash only can be a little annoying at first or if you lose one with a lot of money on it, but it’s something you get used to when you use this laundromat. The same way I know that I need to bring my license when I go to a bar, I know that I need to bring cash and my laundry card when I go to the laundromat. There’s also someone almost always on staff working there, and they’re nice enough to exchange dollars with you if the machine won’t take yours. Normally, I wouldn’t be all four stars over a laundromat, but the negative reviews here have got to go because this laundry center is perfectly fine and functional. As an added bonus, I leave my laundry basket there while my stuff is in the wash/​dryer, and I’m genuinely shocked that it’s never been taken.

Yeah, pretty terrible.
We dropped off two bags of laundry each weighing over 30 pounds and picked them up the next day. When we got home and started to unpack, we noticed something strange.
«Hey, do you wear bright blue LuLuLemon yoga pants?»
«No?»
“Weird, me either.“
As it turns out, almost everything in the giant backpack style bag belonged to other people. We took it back immediately and asked if they could find our clothing instead. The night worker looked around without luck until I spotted a white trash bag with one of my shirts sticking out the top. It was ugly enough that I figured no one else would have one, and as it turns out, I was right. Half a bag of our laundry back! Hooray!
Okay, great. Now wheres the rest of it. We brought back almost a full 30+ lb bag of laundry and got back half a trashbag. So where’s the rest? Guy tells us to speak to Wendy, the manager the next day.
We go in the next day, and Wendy says she’ll call when she finds our laundry and told us that she wasn’t even around when it got done, because she went «Downtown» instead of being at work, and left one of her friends to do the laundry. She says that if they can’t find it, they’ll reimburse us. We give her a rough list of what we think is missing. A couple dress shirts, some underwear and some smartwool socks for me, and a couple dresses, a cardigan and some other small stuff for my partner.
No call the next day. No call the day after that.
So I go in. Wendy drops an attitude on me immediately. I ask her if she’s found our laundry, and said that we made a better list of what was missing, with descriptions of the shirts and dresses, thinking that it would help, either to find them, or to reimburse us, as promised.
She immediately gets angry and accuses me of trying to cheat her.
«How do you know you lost it at the laundry, did you make a list of all the things you put in the bag?» «YOU PEOPLE ALWAYS WANT TO USE US TO GET FREE CLOTHES!» «You’re a miserable person.» Etc, etc, etc. I have about 30 minutes of audio and video of her explaining to me why I am a liar and a terrible person who is trying to cheat her, while I ask her what she is going to do about our missing clothes. An extremely pleasant person.
TL;DR
Franklin Express Laundromat lost a large bag of our laundry, found half of it, and then said that the other half didn’t exist. Also that I and my wife are horrible people who have nothing better to do than try to scam them for money.
I would suggest not giving this business any money. They don’t deserve your trust.

If you are missing your gray Men’s Levis size 32×32 after using the wash n fold service, I ended up with them. I’m bringing them back to the laundromat momentarily, hopefully you see this and you get them back. On the other hand, it’s the cleanest looking place in the area, so I’ve been patronizing it for a couple years and I never used to have many problems with misplaced clothes like this. I don’t know how I end up with this one random pair of men’s pants…

Dear wash maidens,
It is not my fault you have more wash & fold to do now that the neighborhood has completely gentrified (yes, I know, it annoys me too even though I’m part of the problem). Be nice to the people who actually don’t burden you by doing their own damn laundry.
Sincerely,
Me

I’ve been going to this place for a while without any problems but last night was a nightmare. The washing machine basically broke with my clothes in it and wouldn’t stop after 45 minutes of washing. I finally hit the emergency stop button and pulled my clothes out, which were soaking wet because it hadn’t done any draining. After 40 minutes in the dryer they were just as wet, only now really hot. It’s more than 24 hours later, after hanging these clothes to try in my apartment, and they are still wet. So I’m probably going to have to go back and do this whole load over again.

This is a great place to do laundry. Its very clean, has huge TVs, its not super expensive, and the machines work really well.
Its a mediocre when it comes to drop-​off. I’ve gotten other peoples’ clothes mixed in with my own. Once I called to report something missing and the night time guy told me pretty rudely to come in tomorrow and that he doesn’t know a thing. It didn’t sound like he would have been willing to reimburse me. (The item wasn’t lost after all, but he didn’t know that.) I’m considering not doing drop-​off here anymore.
A good laundromat replaces what they lose or destroy, because all laundromats lose and destroy clothes.

I love doing laundry here. This neighborhood can feel a bit divided sometimes, and the laundromat is this place where everyone comes together. I like it. It’s a ritual.
It’s a good laundromat. It’s clean. They have tons of washers and dryers. It doesn’t feel like it’s actually a drug front like the one closer to me (that one day just shut down and suddenly it was like it had never been there, that maybe I just dreamed it). I like the weird machines you have to use to put money on your laundry card, like it’s our secret club. I like little kids helping their moms do chores. I like watching the soaps operas or action movies on the giant high def screens (sometimes on mute). I like nabbing one of the few white plastic chairs and reading in front of the fan blowing about the air from outside.
I just like it. I like it here. And there are like 5 good coffee shops (some even with decent food) that you can hang out at and do the crossword while you wait.

ZERO STARS! ZERO STARS!
I am not a Unilocal Scather. I’m not trying to be mean. But here’s what.
I have, begrudgingly, used this laundromat for some time, because it’s close and I hate carrying laundry far. Here are the most general things that suck about this place:
Cash only.
You can’t put coins in the laundry machines, you have to put money on a laundry debit-​type card. This is more annoying than it sounds.
Their «super speed dryers» are not at all super speedy, they just cost $ 0.40 instead of $.025 for seven minutes.
THE BIG ISSUE:
I dropped off my laundry to be done. I picked «it» up the next day. When I got home, I had my sheets but not my clothes. Instead of my clothes, I had someone else’s sheets, a couple men’s v-​necks, and some strange girl’s thong. I went back to the laundromat.
I said, «These things are not mine, and my clothes are missing from my laundry. I want my own clothes back, please, what can we do about this?»
Laundry worker absolves herself of responsibility by blaming another laundry worker less smart than she. She eats some grapes and looks annoyed that I am still there.
I said, «That was hundreds of dollars worth of clothing…»
She says «WHY DOES EVERYBODY ALWAYS SAY THAT???»
Three days later, after tedious trips to the laundromat to inquire/​beg/​demand my laundry returned to me, almost all of it was returned. Almost is bad.
I asked for a refund for my laundry. She said no.
This is the laundromat of strife.