HMS Cleaners

I love this family run business so much. They are so nice and always do a good job. The only problem is that they are closed on Sunday’s, but I still go because they are so nice and do what it takes to keep their customers happy!

I brought a white blazer to be cleaned that I thought was beyond help. They did a great job! Looks practically like new again. Prices are reasonable and everyone is very friendly and honest about what can be done for each garment. I only wish they offered organic dry cleaning options. Otherwise a neighborhood gem.

There are not a lot of good dry cleaning option in Crown/​Prospect Heights. I’m biased about HMS because Mrs. Park is always welcoming to me. She always greets me by my name any time I drop off items to be dry cleaned. She has given me vegetables from her garden in the summer. She is really a delight to speak with. But I know you all want to know about how well the dry clean so here we go.
I literally drop off hundreds of dry cleaning a month at HMS and they do a fairly decent job. I would not recommend dropping off delicate, complex items here. Case in point: I dropped off a Theory summer sweater with delicate slik netting on the shoulders and it came back with knots. I think they were trying out hiring outside help at the time; I don’t see this guy there anymore so I think the experiment was a bust.
I would agree with other reviews that’s it’s expensive. Here’s an itemized list of my current bill:
6 dresses — $ 81.00
3 jackets — $ 34.50
2 slacks — $ 16.00
4 tops — $ 31.00
So you can do the math on the individual cost of th items.
HMS isn’t Jeeve’s Cleaners but it ain’t like you threw your delicates in with a Dryel sheet either.
FYI — They clean Uggs, drapes, duvets, coats, but don’t clean hats (I know, I’m specific and really?).

Just tried to drop off a white top and a silk jumpsuit to be cleaned. I ask for the price list because it was my first time coming here. It says $ 10 for dresses and $ 6.75 for tops. I’m thinking it’s not the cheapest but also not very expensive. Cant be more than $ 16.75 right? I get the ticket and its $ 21.75 I ask why and the person working there — owner? — starts going off about how it’s $ 2 more for silk items and $ 3 for anything white. WHAT?!? Did you just decide this on the spot? I realized every price listed had like a paragraph of small print so they could do things like this. Just be upfront and honest…
Yes, it’s $ 5 more than I thought but $ 17.75 isn’t cheap for two items. I went down the street to Martini Cleaners — $ 15 for both pieces!

I’d used these guys before with good results, but last week I took in two items to have some topstitching done — a simple job, but the stitching was in several reinforced rows so crooked, it looked as if it had been done by someone who had suffered a seizure while they were sewing. They gave me my money back and the guy who had done the work said that what I’d requested was not what they do. They should have told me that before botching the job. Now I have to take out all their stitching before it can be done properly.

I have dropped off cleaning here several times, and have had quite a bit tailored. Every time I’ve come in, they are friendly, pleasant and professional. Once, I dropped off several pairs of jeans to be patched, and on pick up, I learned that someone came in, desperately needing pants. My pile of jeans were near the counter, and apparently, when the owners went back to get a pair of pants for the person, he walked out with a pair of mine! After relaying this crazy story, they then brought out a pair of jeans in the same cut, size and quality as the swiped pair, and took off the charge for the pants. Very thoughtful. Also, the patchwork is the best I have ever seen-​they are solid tailors– and the clothes I’ve had cleaned there are always in better shape afterward.

I came to HMS cleaner’s to have 3 pairs of pants tailored. The work was done well and I was able to come pick up the pants 2 days later. Prices were a bit high, but I was very happy with the quality of the job.

They always come through for me. They do a good job. Friendly. Don’t know why there are negative reviews.

I recently dropped off a small throw rug, which I purchased in Egypt, for dry cleaning. Pretty easy, no? Just clean it. It actually came back dirtier. It now has a stain on it, a stain that my friend’s dog kept licking when he came by for a visit.
I also asked to have a dress sewn. I know that what needed sewing was complicated, but it does not look good now at all and I will have to take it Upstate to someone I trust, i.e. pay again for what I asked for the first time.
I don’t like complaining, especially when there could be language/​cultural confusions, but why pay so much money for things that are worse when they are returned to you?

Such a great local cleaners. I took my prom dress here to get it tailored and it was done perfectly. The dress was expensive and had been of a difficult material but they did such a great job with it!
Other comments are mentioning high prices but you pay what you get: good service and quality work

Mediocre service, steep price.
My cat peed on my trenchcoat so I brought it in for cleaning and told the guy that the jacket smelled due to cat pee. I went back to pick it up and the jacket still smelled like pee after cleaning, so I handed it back and told them it still smelled. The very same guy I’d spoken to before smelled the jacket and asked, «What is that smell? I’ve never smelled anything like it.» I reminded him that I had told him about the cat pee. He said they’d need to clean it again (a different way) and asked me to come back the next day. When I returned the next day, the jacket wasn’t ready and I had to wait while they pressed it. In the end, they got the smell out, but I found the service to be mediocre and the price ($ 24.75) to be steep. I’ll try a different cleaner next time.

I really want to like this place. It’s important to support neighborhood businesses and I get that these guys might be feeling priced out as much of the neighborhood is dramatically gentrifying, but the alteration costs here are exorbitant. Dropped of a ten dollar Forever 21 skirt to be taken in, the lady said «Oh. It’s elastic!» Great! Maybe they will charge me less than the usual $ 15! they charge to take in my pants. No such luck. Get the receipt back and the price is $ 16.50! What?! Seriously thinking about leaving the skirt there. Obviously these people feel they have a right to screw the customer, which is unfortunate. This will be the last time I bring my goods here!

So terrible.
My favorite jeans had ripped in the left side of the crotch, so I got them patched up on the Upper West Side. Beautiful job, barely visible, fixed the rip. Sweet.
But then they ripped on the other side! (I obviously wear these jeans religiously.) I took them in to HMS and asked if they could be patched up in the same way as the left side. «No problem,» they said. And although the price was higher than I’d paid on the Upper West Side, and I left my jeans and took my slip and said I’d be back in two days.
I went back, and a hack job had been done. Crazy stitchwork, a heavy denim patch that felt like cardboard. I paid and then said, «you know, I requested something like the other side. This looks really messy.» The woman proceeded to get upset and start scratching away at the other, GOOD patch, showing me why it wasn’t good enough. I quickly took the jeans away and left.
I didn’t wear the jeans for weeks because when I did, it felt like I was wearing a diaper. When I finally did wear them, what happened? Well, the other, Upper West Side patch held up just fine. The patch done at HMS? Well, the patch held, but because it was so damn rigid compared to the jeans themselves, I got a new rip, directly on the seam between the patch they had done and the jeans themselves.
Now I’ve got a diaper-​like rigid patch and a new rip. Because of the ridiculous stitching HMS did, I can’t get the jeans re-​patched in any sort of reasonable way.
Bye bye favorite jeans. Bye bye HMS. You suck.

I really really cannot say enough amazing things about this place. They have been consistently great but I have to say that when I picked up my clothes I was utterly impressed.
I had brought in a beloved white sweater that had a huge stain all down the front, and when I mean huge the whole front was covered with something that looked like rust.
I let them know to do what they could and that I didn’t have any expectations for it to come out. Guess what? It is now spotless and back to a brilliant white.
The other thing I love about this place is that it’s family run and everyone is always incredibly nice and accommodating.
I am most definitely a loyal customer and recommend it to anyone who might live in the area!

I switched to other dry cleaners in the neighborhood b/​c HMS has:
Terrible Prices
— $ 20 for a suit, $ 5 for a shirt!
Bad Results
–Frequently returned items still stained
–Missing Buttons
–Way over starched (like 1800’s style)
Horrible Service
— Whenever I would point out a mistake (like them ripping off a button) they would point at the receipt and yell «Not Responsible, Not Responsible!»
Anywhere else is better.

After moving into a new apartment recently, I decided to give HMS a try, since it’s the dry cleaner place closes to where I live. $ 4 for a shirt seemed a bit steep, but service was reliable and things were going otherwise smoothly.
Until this week, when I took a Uniqlo zip jacket here to clean. I love this jacket; I wear it for about 9 months a year, and unfortunately the rim of the sleeves is worn out. I wanted the jacket to be washed and the sleeves to be sewn along the rim, where it is starting to wear down. Mind you: this is not an alteration, but a simple sewing along the rim. The owner at first told me that it would look bad, and that they would have to sew it fifty[1] times over. I explained to the owner that fifty times seemed really excessive, and that I only wanted it to be sewed over once or twice, simply to stop the rim of the sleeve from getting worse. I was quoted $ 14.75, and I said ok.
Maybe I misunderstood, maybe there was a language miscommunication, but when I picked up the item the jacket was clean, but the rim of the sleeves had not been fixed. I was told that $ 14.75 was only for the cleaning, and that if I wanted the rim of the sleeves to be fixed it would be an extra $ 12.50. $ 14.75 to simply wash a jacked is very expensive, but $ 12.50 to sew the rim of the sleeves (for a total length of 4 inches) without doing any alteration is beyond ridiculous: it’s outrageous! My tailor charges less than a third of that to hem a pair of suit pants. $ 14.75 to clean a jacket + $ 12.50 to sew 4 inches along the rim of the sleeves = $ 27.25; this HMS Cleaners’ way of saying: we don’t want your business; please take your money somewhere else.
Time to walk a few extra blocks and go back to my usual dry cleaner place[2], where the price for a shirt is $ 0.50 cheaper and service is at least honest.
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[1] No kidding: the owner really said 50 times!
[2] Martini Cleaners:

Expensive, and they ruined one of my favorite shirts.
I had a bad feeling when I dropped off some shirts because there was a customer ahead of me complaining about a bad tailoring job. But I was desperate to get some shirts laundered before a trip.
I should have listened to instinct, because one of my shirts came back with both arms completely bleached out. I didn’t notice until I got home and started packing, because of the way they carefully fold the arms behind.
I may re-​rate them with two stars, depending on how they resolve the issue when I go back.

There’s not much to say about dry cleaners except when stuff goes wrong, but here? Stuff is always right. I always get my clothes cleaned on time and the service is always great. It’s located right by the Franklin Ave. subways so it’s pretty conveniently located to or from work/​school. Since it’s on a major street, there are a lot of other shops around so you can get all your errands done at once, or drop your stuff off as you’re going to dinner because they’re open fairly late (8pm or so).
Some say that the prices are a bit on the expensive side, but I don’t think that’s the case at all. I think everything is fairly priced and I’ve never had a complaint about them. I’m saying this as a graduate student too. I have no monies!

Sometimes I lament that I never took home-​ec, or that I will never make anything worthy of selling on Etsy, but thankfully I have HMS on my side. I’ve had items dry cleaned, zippers fixed and ordinary things that I should be embarrassed to pay to get fixed like simple helms and popped off buttons repaired here. They are consistently professional and prices are fair here. The owners are friendly and engaging from the time you step foot in the door until you leave. They also allow you to bring rambunctious pets, as evidenced when I bring my dog to drop off my clothes. I’m sure they have a limit on how long you can leave your clothes, but I’m notorious for leaving mine here for a long time without any issues upon picking up.

I am tempted to rate HMS 4 stars… mostly because it’s a smidge on the expensive side…
But am I willing to try another dry cleaner? Absolutely not!
First time I came, I dropped off a huge load of my fancy goods to be cleaned (mostly because they got absurdly wrinkled when I flew across the country to move here), and spent less than 50 bucks. The workmanship was flawless.
Second time I came here was the Friday before Irene was supposed to hit. I came after work, dropped em off, and asked the wonderful lady if they would be able to be picked up this weekend… She said they might have to close early on Saturday so she wouldn’t know if they could do it, and she would call me.
She did call me on Saturday, at 9am… to tell me they were already FINISHED! And this with 2 white coats that were heavily soiled from long, sweaty days at the hospital.
Love the customer service. Super friendly, always well cleaned. Absolutely wonderful.