Grande Central Showroom

I recently purchased fixtures for the complete renovation of two bathrooms. The selection of mid-​to-​high end product breadth and professional guidance made the process easy. More importantly is that they fixed mistakes immediately and always in my favor. With any larger jobs it is inevitable that at least one mistake will be made. What I always find most important in a vendor or service provider is that they handle mistakes professionally and gracefully, and that is exactly what they did. I bought a specific model of bath tub but the wrong variation was delivered. It appears that they made a mistake and the tub that I wanted was more expensive. They delivered the correct tub and did not charge me more for their mistake.

The reviews below must have been written by friends or family because they bear no resemblance to my two experiences at this place. Both times, I was wearing jeans and sneakers (and no jewelry) and I was treated like a homeless person: The second time (this past Saturday), the older mustachioed man standing inside gave me a once-​over and then ignored me. When I asked him if the kitchen faucets were downstairs, he just nodded. Neither he nor anyone else went downstairs with me to help me pick out a faucet. And when I came back upstairs to look at bathroom faucets, he and the two young women there ignored me. So I left and went to Gracious Home, where I was treated respectfully and conscientiously and bought approximately $ 8,500 worth of kitchen and bath faucets, shower sets, and accessories. The moral of this story: A salesperson should NEVER treat a potential customer disrespectfully regardless of how he or she looks or dresses.
Dr. Karen Klein Greenberg

I have been working the people here for quite some time now.
knowledgeable and have great ideas. usually helps me put things together.
IT is pleasantly surprising to find people who are Efficient and knowledgeable with superb customer service here in NYC.

Grande Central Showroom was referred to me by a friend after much frustration working with another Showroom in the city (whom will remain nameless)…and I was super impressed with the level of knowledge, professionalism and patience of the staff here.
When I walked into the showroom I feel immediately in love with so many concepts on display and the high quality brands on display. The showroom is what you expect a design showroom to look like and not just vanities and sinks on display, with no thought or design effort. The Showroom provides some great ideas and visuals and if you are a customer like me, then that really helps you understand what you want.
As overwhelming of a process as remodeling a bathroom can be, I must say my experience working with Grande Central Showroom has been a painless process.

I don’t write reviews often but I feel the urge to share this with people who are feeling lost shopping for fixtures in New York City. This is the first time I ever did a renovation and I was completely overwhelmed with the ranges of selections, prices, and services out there. While I am not the «money is no issue» kind of shoppers, I am willing to pay up for good quality products but there seems to be something missing in the city between Home Depot and the high end stores. I was so worried about going into one of these «showrooms» (D&W, Simon’s, etc.) and got ripped off. However, reviews on these types of stores are generally missing from Unilocal and even Angie’s list.
I believe there are a lot of hits and misses in this industry but here are the few things I learned: 1) showrooms have only so much space and can only show you a limited amount of models; so having the right salesperson that listens well, can brainstorm with you, knows the products well enough to provide you with ideas based on your preferences and price range is very important; 2) a lot of the showrooms cater to the trade only (architects, interior designers, etc.) so they will leave the walk-​ins alone. There is nothing wrong with it but it gets annoying when you «try» to speak with someone: I had bad experience at D&W waiting at the reception for over 10 minutes after the receptionist called for a salesperson; a number of the salesperson did not even return calls/​emails at all; 3) for the exact same product, the price quote also varies and you need to notice the fine print (e.g. freight charges).
I was lucky enough to meet Caroline at Grande Central. I lived in the hood and walked by so many times but never thought about going in because no reviews have been written up on them (well, maybe a bad one for the store in Harlem). I went there because the manufacturer of the medicine cabinets I wanted told me that I needed to buy through the retail vendors and he suggested Grande Central. Caroline was the person who came up and say hello to me. She has an impeccable and upbeat attitude, she offers suggestions that help guide this first-​timer, and most important of all she is responsive and great following up on orders. I can’t say enough good things about Caroline. I wish I had gone to this store from the very beginning and that would have saved me so much time and money. While I can’t speak about other salespersons at the showroom, Caroline is the person you may want to look for when you are shopping for kitchen and bath fixtures. I hope your experience with her will be similar to mine.