H&R Block

I can only blame myself for choosing H&R Block. This location is a couple of blocks from my apartment, which I thought would be more convenient than the accountant I used last year who’s located in New Jersey (everything is done via email). H&R Block charged me double for this year’s return which was less complicated than last year’s return (during which I had residency in two states). My preparer was very confused by stock, which is likely why he charged me so much.

I was a returning expat when I had my taxes done at H&R Block — what a mistake! I was very specific about my situation — had moved back to the US mid-​year — and asked for someone familiar with filing returns for expats. The woman I got, Elizabeth Connolly, not only did NOT have any experience, but refused to listen to me when I told her that certain expenses were deductible. What’s more, she practically accused me of lying when I told her I had $ 815 in educational expenses, even though I had a copy of the receipt in my hand. According to her, I owed the government $ 1500, except that as it turns out when I re-​did my taxes with Turbo Tax, it was the government that owed me money. I filed a complaint with H&R Black, had to go back to the office, where she outright LIED to her superior about the situation. I was told to call a VP for further action; I called I don’t know how many times, all to no avail. No one ever responded to my voice mails. DON’T USE H&R BLOCK AND WASTE YOUR TIME AND MONEY — USE TURBO TAX INSTEAD.

I am a young professional and still very new to this whole tax process. The past two years I have used Turbo tax online. This year I decided on H&R block with the naïve assumption that by working with a real person, I would better understand this process.
Nope. I was laughed at when I asked questions regarding the itemized process etc etc. I was not informed of potential filing costs because, «most people who come here have been coming for years and already know».
Oh also… I called Friday to change my appointment from Saturday to Sunday. It took the receptionist 3 times to ask why I was calling because she was laughing with co-​workers in the background. When I arrived today, they did not have my appointment in the books because it was never in fact changed…