Sleepy’s

Long story: I bought a mattress here and was promised a 12 month finance. I set up the automatic payments and called it a day. Except that they messed up and put down 6 months and now I’ve acquired more than 20% of interest on the original price of the mattress. When I noticed it about the 7^th month in, I alerted Sleepys and the credit company. No resolution. It’s been an ongoing battle of me calling and them not returning my calls. It’s been almost 3 months and in the end, I’ll probably end up paying more than $ 200 extra for the mattress and Sleepys couldn’t care less.
Go elsewhere for your mattress. If you find yourself in a situation, any situation, you’ll wish you had shopped elsewhere. I know I do.

gave me a refund for delivery. wish they had an even firmer option available.
the reason for the refund was because they made a mistake with the scheduling. I would do business with them again.

Not too pleased with the delivery of my bed frame and mattress. The delivery men scratched some of my bedroom floor tiles because the frame has nothing on the bottom to prevent it from scratching, it was just pure metal. And on top of that the bed frame has completely collapsed (just on one side) repeatedly
EDIT: I don’t know why the owner made a comment on my review, they asked for my email and they never contacted me about the issue, I suppose they don’t care.
Last Edit: I’m really not happy with this black metal Titan bed frame. It squeaks so much now. It’s incessantly squeaking anytime I move (and don’t get me started on ‘physical activity’). It was over $ 420 and it’s the loudest bed frame I’ve ever owned (and it’s only a few months old). However, I could tolerate the squeaking. What I cannot understand is that the frame has collapsed while I’ve laid on it (all 121 lbs of me), at least 3 times. I think the moving men must have not properly assembled it, but now I have this small phobia that every time I sleep on my bed I might be awoken by one side of my bed dipping suddenly and hitting the floor hard.

I’m pretty sure I’ve never had someone work so diligently as Beatrice did to help me find the perfect mattress at the perfect price. I would have driven anyone else completely crazy, but Beatrice stuck with me (practically the entire day) until we found what I was looking for. I give her 10 stars! Make sure you work with her if you drop in this location. :)

Had a great time getting a mattress with my girlfriend at this Sleepy’s, thanks to the SUPER awesome Howard, who was accommodating, helpful, and so friendly — basically the best all-​time salesman I’ve ever encountered. Absolutely sending all my friends to this location because of him! The inventory was good too; he had everything we needed. Howard if you’re reading this, you rock!

I went here looking for a mattress and was not disappointed. The man who helped me, Don, recommended good mattresses for my sleeping position and didn’t make me feel rushed or pressured. He also gave me good deals on pillows and bed accessories.
The store itself was quiet, bright, and comfortable. I highly recommend Sleepy’s, ask for Don!

After so many difficulties in getting an apartment in NYC, the one bright light was Sleepy’s and especially HOWARD, at this particular location. Howard was the most accommodating, understanding, and AMAZING sales rep. He not only gave us great deals, but was so caring, flexible, and helpful. He even called several times to follow u with us. WHO DOES THAT IN NYC??? HOWARD does. He’s the best thing ever.
We ended up buying another mattress for the spare guest room from him as well as a result. Sending all my peeps to Howard at Sleepys on Houston from now on. Howard is Sleepys secret weapon.

I bought my Sterns and Foster king size luxury pillowtop mattress here 8 months ago. When I had it delivered the next day, they delivered the wrong one! I had to wait another 24 hrs before they corrected it, so that night I had to sleep with the plastic on! Moved out of an apartment early, so my mattress sat in storage for 7 months. It came back to life just two weeks ago when I moved in a new apt in LES. I had to purchase a new mattress barrier protector here last week. There was one man working in the whole showroom. Two ladies were being helped by this man regarding an issue. He took a few minutes to leave them and speak to me to help me order a new one. It took forever and he kept going back and forth between his two different customers. I guess the second star in this review is for him for not ignoring me, and price matching to the original price I bought the mattress barrier for a second time. Other than that. I still think they are UNDERSTAFFED! Thats why I am not happy with their customer service.