Hale & Hearty Soup

Let me start by saying that I love H&H. I get salads from there all the time and I have had positive experiences at a lot of other locations. Quick efficient staff and a large salad under 11 $ in Manhattan is a great deal IMHO.
However, THIS location is awful! Bad layout and slow and lackadaisical staff. The salad staff is especially terrible and slow and worse slow witted.
The salad line is disorganized and the staff doesn’t really move that fast or efficiently — they talk to each other and they STOP in the middle of lunch rush hour to go get soups. There is no coordination between the soup staff and the salad staff and the soup staff ignores the soup requests — which leads to the salad staff slowly ambling over to get the soup while there are 20 people waiting.
I am never getting a salad here again. Just Salad is across the hallway and Nanoosh just opened up too. This location is a waste of time.

Very rude lady before closing today.
Basically texting someone in what they want to eat while I’m looking at the menu and the girl goes «if you don’t order right now I’m closing the kitchen in five minutes and you’re not getting anything»?
I walked right out and next time I’m in the area I’m going to report her to the manager if they care enough because I was too mad to do anything at the moment. Ridiculous.

Tried the Short Rib Bourguignon for lunch. Enjoyed the braised beef and veggies over the pasta. However, I was really thirsty the rest of the day. A little too much salt for my tastes.

I love Hale & Hearty! This was my go to place for lunch and dinner. Salads are fresh and there is a wide variety of toppings and dressings. Their soups change daily and are made from scratch. Try the tomato basil with rice. It will become your favorite tomato soup! Service is a bit slow, especially during peak lunch hours, but it’s worth the wait.

Great lunch spot. I love the chicken vegetable soup– its really healthy and tasty.
The salads are also great because they’re cheap and delicious– its under 5 bucks and includes onion, carrots, cucumber and croutons. Then you pay per additional topping you want which is typical. I like this because regular salads cost this much as other places and they include only lettuce! They also chop the salad really well which i appreciate

Addictive stuff, loved the Curried Shrimp and Corn Bisque. Definitely highly recommended.

If you like severely overpaying for lumpy, scalding soup, then this is your place!
I’m usually a big fan of Hale & Hearty Soup but this place misses the mark in a few areas. First of all, the lines move a bit slowly. The surrounding stores Potbelly and Pret have longer lines and move much faster.
With the soup, maybe they don’t have access to the best equipment being that Rockefeller buildings are pretty old, but they do a terrible job of maintaining soup quality. I went during prime rush hour so it’s not like the soups had been sitting around for hours (or maybe they were), but I ordered what was described as a «creamy soup» but when I saw the server pouring my soup, it was far from creamy and instead looked like the she was pouring oatmeal into my cup. It’s always a bad sign when the person has to shake the ladle to get the soup into the cup.
So after shelling out $ 10 for my large soup, I brought it back to my office, which is about a 5 minute walk, and when I opened my soup, it was scalding hot. No wonder the soup was lumpy. Everyone (except this Hale & Hearty location) knows better than to keep soup really hot for a long period of time!
Anyways, I won’t be getting soup from here any time soon. They must have also loaded the soup with sodium cause I’ve felt not great since eating lunch.

Fewer selections of soup than most other locations in town. And hardly any seating — plus LINES. Proceed at your own risk, and only if desperate!

Tuscan bean with spinach. Soup was nice. Service was so-​so.
Good selection of soups. If you are at 30 Rock and feel like soup, Why not?

First time eating here today and I ordered a soup and a half sandwich. The soup was delicious! The sandwich, not so much. I’m not sure if this place uses organic lettuce, but there was a dead bug on mine. Just as I was about to take a bite I saw what looked like a mouse dropping. Thank god it wasn’t, but I would highly recommend them washing their salad. Needless to say I didn’t finish my lunch.

Updating my review and giving them a significant bump because:
1. I really enjoy their Tuscan white bean soup with spinach.
2. Balsamic chicken with avocado sandwich — also excellent.
3. The line at 3pm is non-​existent. On the other hand, the winding line out the door into the hallway of Rockefeller Plaza anytime from 12−2pm is impossible.
4. The managers seem to really try to make sure no customer gets missed or is waiting too long.
5. Everyone was wearing gloves.

Raining hard plus a Cold, windy day! Stopped in at the Rockefeller plaza inside to get myself warmed up! First time coming into this shop to try their soup out. I ordered a small tomato soup with chicken and orzo which costed $ 5! That was expensive for such a small tiny size! It comes with your choice of bread or cracker! Definitely go with the cracker! The tomato soup was somewhat creamy and on the sweet side! Tasted like there was a lot of sugar in there! The soup I must say was indeed very satisfying, delicious and it warm me up! Next time, just go for the medium size which is only an extra $ 1.60ish in change!

Currently $ 2 credit with LevelUp — they are now using this as their loyalty program (no more bean cards)
I have frequented and do frequent this location of H&H because of it’s convenience and location near work. The lines can be really scary looking, as they usually snake into the Rockefeller concourse walkway, but don’t fret — it usually takes 5 minutes or so to get to the soup counter.
Soup here is ridiculously overpriced, in my opinion… upwards of $ 9 for a large specialty soup for some reason just doesn’t seem right. I see a lot of people order a small soup for lunch and that’s it. Really, does that actually fill you up until dinner? That’s like a snack, even with the free piece of carbs.
My go to here, whenever I do come here, is a medium or large tuscan white bean or a three lentil chili. Those usually hold me over until dinner, depending on how hungry I am to begin with.
Customer service in my experience has been okay — no horror stories… yet.

Eaten here a bunch of times. Usually get the chicken and noodle soup (also have option of getting cous cous instead of noodles) and some type of chicken sandwich, or at least sandwiches that appear to have the least amount of cheese.
Came here today around 3:30 PM, not many people, and got the same soup and half of a chicken and avocado sandwich. About $ 8. Expensive for the price.
Service was horrible as well. Three people pouring soup, splattering it all over the cups, talking with each other, instead of more efficiently helping customers.

While waiting for our NBC taping show admission, we decided to passed our time in this place. Tried their combo meal– Manhattan chowder with turkey /​Parmesan sandwich. Extra cracker goes with the soup. Taste is very hearty. Price is considerably fair for a meal in the city. Location is underground of the famous Rockefeller plaza. Convenient to all. What I did not like though is that there is not much available seats for their customer. They expect them to eat in the central customer area down the hall. I’ll try same restaurant next time but different location.

bad customer service
this is the worst hale and hearty in nyc…

A small is literally too small at this place. I remember eating at Hale & Hearty years ago but the portions were not like this?
It came with a fairly sized piece of bread though which still makes it filling. I had their chicken pot pie, the soup wasn’t as creamy as I hoped it to be. It was a bit more broth like rather than a bisque.
For the amount you pay, the quantity should be more. I did a combo deal since my friend wanted to get half a sandwich but we realized whether you did a combo or bought it separately, you’re not really saving any money. It comes out to being about the same.
Overall, MEH. it’s a chain, what do you expect?

Decent food… decent prices. Doesn’t blow your socks off, but edible.
I like that it felt healthy and had calorie counts on the menu so you could make informed choices.
I had a half soup/​half sandwich (a wrap with tatziki and carrot ginger artichoke soup). I probably wouldn’t order either again, but it was edible.

Soup is a meal Jerry. Soup is a meal.
This place gets the brunt of the Rockefeller concourse lunch rush and while their sandwiches are decent the soup is why you’re here. The cream of tomato with chicken and orzo will never disappoint. It’s pretty pricey for soup but a large is a great lunch when you have a case of the sandwich blahs.

There are few things that I dislike more than trying to grab lunch when EVERYBODY is grabbing lunch at that exact moment and you are standing in line wondering if you would starve to death waiting. Thankfully, this was not the case for Hale & Hearty. I came in around noon-​ish and they were the least busiest of the bunch (Pret and Potbelly).
They have separate lines for salad, soups, and sandwiches.
I ordered the Hungarian Chicken AND bacon dumplings It wasn’t what I was expecting. The soup itself had flavor, a Mediterranean one which i really liked but then there were cubes of mushrooms which i didn’t like. It almost felt like every sip of the soup was filled with 2 or 3 cubes of mushrooms. Last i check the soup was called Hungarian CHICKEN AND BACON. The bacon dumplings were nowhere to be found unless the potato-​like (think of a cross between mash potato and mochi balls and you have an idea) thing in my soup was what they called a dumpling.
And yes there was NO bacon in them.
I checked and checked again FURIOUSLY for them. Hale and Hearty didn’t list the ingredients on the board above where they were serving soup from unlike their competition (Pret) did.
Their prices (Small-​$ 5, Medium-​$ 7, Large-​$ 8, and Quartz-​$ 9) with taxes included was expected in a heavy foot traffic area of Rockefeller Center leading to the concourse.
Hale & Hearty does have a LARGE selection of assorted soups (coconut shrimp, 7 herbs, etc.) that might entice me to come back just to try in hopes of being able to give them a better rating.