Janovic Paint & Decorating Center

Expert assistance! Needed to prime and repaint my window frames to match soundproofing windows to be installed in two weeks. Gil was able to advise me on the type of paint and color to match exacting — what a success!
He also helped me buy and provided me with the instructions to add a glitter effect to my entryway wall :)
Curtain advice was also provided upstairs!

I live in the area and recently needed to pick paint colors. I was helped by an extraordinary representative named Anwar (I hope that is correct sp). Picking paint is arduous and time consuming especially when dealing with 5 rooms. Anwar was so patient, courteous and just plain nice that I even called the store and spoke to the manager (Kevin) to tell him of my experience. He also couldn’t have been nicer.
Its a nice feeling to leave a place feeling good about the experience.
Thanks to Janovic, Kevin and Anwar!

My first experience here was solid, but after my most recent visit I felt it necessary to deduct a star.
I went on a Sunday to buy a quart of paint. I ordered a regular flat paint, never indicating that I wanted the Benjamin Moore Regal Select or primer. I should have looked at the paint before leaving, as this would have saved me some money.
The same saleswoman pointed me in the direction of a row of brushes that ranged in price, size, etc. I told her what I needed and regardless of the store being slow, she opted to provide me with minimal assistance. Another gentleman working in the store told me that none of those brushes were necessary for the job I described, and he helped me find a cheaper option.
When it was time to pay, I showed the girl the Unilocal app telling me Unilocalers get ten percent off. She said she needed a barcode to scan. Then she took my phone for several minutes and proceeded to tell me that this is for online purchased through Benjamin Moore. After I patiently tried to help her and explain how Unilocal deals typically work, she said there was nothing she could do to honor the ten percent off.
Hoping next time will be better!

I had a positive experience with Janovic. The flat paint was on sale for $ 30 a gallon, which made it a lot more reasonable than some of the other places in the neighborhood.
I found everyone working there to be friendly (they must have changed some staff since those previous reviews).
I would have given them 5 stars if they had completely honored the 10% Unilocal discount that they were advertising. I bought three gallons of flat paint and one gallon of semi-​gloss. Only the semi-​gloss paint was discounted, since the flat paints were «already on sale». (Even though the Unilocal discount said «10% your entire purchase as a Unilocaler» and had no other caveats.)

I’ve bought plenty of paint at the 72^nd St store and the service is fine, but this 5+++ star review is specifically for Elda in the window treatment department on the 2^nd floor. In the past month I spent considerable time on the 2^nd floor with Elda to plan and order blinds and shades for our entire apartment. Elda was exceptionally professional and knowledgeable every single time. She has endless patience and her attention to detail to make sure I understood the options and was happy with what I ordered. The blinds arrived earlier than I was quoted, and the installer came exactly when he was scheduled. Elda is truly one of a kind and I am truly appreciative of her assistance. PS– love the Hunter Douglas battery operated blinds! Well worth the extra $.

6÷12÷15 before 3 pm
Store’s gone from bad to worse. Sarcasm, primarily from female clerk «S.. .»
reigned at the register.
One gracious employee, a female near the front area, heard this customer say: «It’s worse than ever here» & graciously tried to offset the appalling negativity.
Before walking out, this customer saw that the threesome at the back counter: Female «S.. .», the short male who rang the sale & the bald guy (familiar to our family of ex-​regular customers for over 12 yrs. as a consummate curmudgeon) found their rudeness very amusing.

Ferne, the paint consultant on W. 72 St., is just great. She listened patiently to my ideas about paint color and tactfully added some of her own, all the while emphasizing that it was, of course, my decision. I found her ideas to be much better than mine – she is a great resource as well as a lovely person.

Never had such an awful customer service. Total lack of communication between store and tech. I’ll never again buy anything from Janovic. It took them almost 2 months to deliver the shades. More than a 1−½ month to find out what was going on, then delivery to the wrong address, then delivered to the correct address, but wrong shades. Last but not least when tech finally installed the shades, he had to come over two or three times to have them hang properly to my acceptance as a paying customer.

I just had window shades and blinds installed in my apartment. I bought them at Janovc on the Upper West Side. I bought Hunter Douglass products and am very pleased with the results. My Design Consultant, Elda Medina, was very professional and very knowlegable. Her advise and choices really helped us make the right decision. Every promise that was made was fulfilled and on time. The installer, Richie, was accurate, prompt and neat. I could not have asked for a better job and would recommend both their product and service to anyone. The quality and service was fantastic. Michael Palmer

I recently had the tremendous pleasure of going to Janovic to look at window treatments for my nearby apartment. I have shopped at the store for paint supplies for 20+ years and always found them most helpful, but unbelievably this was the first time I had journeyed upstairs to their newly remodeled decorating area. When I reached the top of the stairs I was greeted by an extremely pleasant gentleman named Richard Latini. After giving him some basics of what I was hoping to find he led me through their superb collection on display, showed and explained every option, fabric, color, and mechanism. Richard was so friendly, informative, thorough and professional that before I had even chosen the shades, I knew they would be purchased from him. I decided on a Hunter Douglas Duette horizontal combination blackout/​sheer. After measurements were taken we finalized the fabric choices and completed the transaction. The blinds arrived about two weeks later and were installed by David (Janovic’s installer/​blind specialist — also a complete pro at what he does).
I have had the shades now for approximately 4 weeks and am 100% thrilled with them and the entire experience through the store. I recommend this store, and particularly Richard completely! What a pleasure to write this review.

We go there all of the time because we are in the business. During the week when Dan is there, service is great. But not on Sunday morning. We were the first ones there. We told the gentleman exactly what we need. His reply, «not you don’t you don’t.» Without an explanation and a pause we asked why not?” He said there is nobody here to mix. We then asked when will somebody be here. His reply, «not sure». My problem was not that he was the only person there at the time, the problem is that he was not interested in selling us paint. He could have said that he is the only one there right know but we could wait or come back or some to the effect. Instead it seemed that he was going to inflict his displeasure for working Sunday morning on us so we could share in his missory. There are others players in the game. Who needs to pay for the attitude. As a designer, I think it’s time to find another source who wants to sell to me.

I called in a paint order for pick up on a Friday. For some reason they put the filled order in the basement. When I went to pick it up, they took 20 minutes to find it because it didn’t occur to them to look in the basement. Instead they told me I must’ve called another branch. I doubted they had the paint colors right, the way this was going. My advice — stand & wait for your paints if you can.

ZERO STARS — DO NOT SHOP HERE.
i do not normally write scathing reviews, but for Janovic Upper West Side I will make an exception. I have never, ever, in my entire lifetime of buying and then subsequently having to install home fixtures had to deal with the array of muddleheaded, harebrained, nonsensical customer service representatives that i have found at Janovic. From lost orders to «confirmed» installation times where you wait in vain for NO ONE to show up, they are a red hot mess. I will go elsewhere in future. I fact, I would continue to say I think supporting local business is a great thing to do, but in this case, no freaking way in h*ll.

Dionne Gadsden was AMAZING and so helpful. I went in a little overwhelmed w the task of picking a color and she was helpful and informative. She didn’t try to oversell me things I didn’t need and helped me get the best quality for my limited budget. I had a wonderful experience!

Im here now… There is more staff then there is work, and the people who sit at front in the spiffy outfits (sales people i guess) dont even think to greet their guests… Actually im listening them talk about their favorite colors and why they don’t buy them… «The employee discount sucks.»
I walked around for 10 minutes before Dan, the only person who seems to be working, offered me help. I was the only customer in the store. All i needed was a quart of paint!!! You guys suck, get it together. Its ⁷⁄₁₈ and 5:30… Just in case you are wondering who you are

Went to Janovic to get advice on paint and was referred to Dionne Gadsden their in house designer. She was GREAT! She thoughtfully and patiently helped me pick out colors for the entire apt asking great questions and explaining her strategy of flow an color scheme as we discussed options. She made up very useful sample color card schemes for 2 different options and was a real joy to deal with. The result was a great and I would highly recommend working with Dionne. JS

Chris Franklin at the 72^nd street store was so great, that when I had the opportunity to pick up the same paint from a Benjamin Moore store near my apartment, I went back to 72^nd street, they had better service.
The manager at the 9^th ave/​51^st BM store had the worst attitude and spoke harshly.
I even counted a beat and tried to see if he needed a minute to compose himself, but he continued to treat me as if I was interrupting him on his vacation.

The one thing Janovic is consistent with is poor customer service. I had major issues with them ordering blinds years ago and now again trying to buy paint. I just called about a paint sample and had more than 1 question and was told — «Listen — I’ve got people waiting here so if you want to come in you can but I don’t have time right now to talk to you.» Really?! All you have to say is the store is very busy and may I put you on hold for a minute or can I call you back? I can’t get over the lack of customer service — and by the way — I can’t see through the phone that you have a line. I will now be walking 10 blocks out of my way and paying $ 1 more per paint can just to give someone else my business. Save yourself the aggravation and go elsewhere.

Update: Apparently Janovic mgmt does read Unilocal and it has responded to my concerns. In all fairness, they are doing the right thing. Including reviewing their customer service policies as it pertains to this location and deliveries.
I think that they are making an effort to resolve and improve. And that’s the most that I, and most, should expect.
So, once again, Unilocal proved to be a good forum for customer concerns, complaints and, yes, even resolution.
now, if they can only lower their prices. (just kidding!)
JB

Bought some great Hunter Douglas blinds for my city place. All went well– great service (thanks Charlotte an Richard) and great prices.
Highly recommend,