I had an laptop that was way older than me and it started to break down due to its age. At that time i really didnt know much about computers. A friend of my mother gave us the info to contacts this office to help make my orders. The people there were heart warming, and very helpful. They even told me that if i had problems with my comptuer later in the year, they would gladly help me fix it. Trust me on this, they are very experience.