LensCrafters

Worst location I have ever gotten my prescription ever. Go to Cohen’s seriously don’t even bother with this place. They are incompetent and slow.
Absolutely terrible experience.

This LensCrafters was totally normal for me. I went in for a vision test after making an appointment online, it went smoothly and everyone was nice and professional. Nothing about it really stood out in a negative or positive way.

I wish I could give a negative star: STAY AWAY!!!
pros:
clean (only because I try being positive)
cons:
RUDE!!!RUDE!!!RUDE!!!The front desk staff is so rude! I cannot even explain.
Overpriced.
Too many optometrists; hard to get the same one who understands your history
Lost my prescriptions several times
HORRIBLE EXPERIENCES EVERY SINGLE TIME. ABSOLUTELY THE WORST. (I have given them several chances but my last visit…)

My recent experience here was so outstanding that I had to write a review for them. Not only was the eye exam itself extremely thorough but they took the time to show me photos of my eye and explain what I was seeing in them and discuss the results with me. Yes, I had an appointment and they were running behind by about a half hour but «things happen» and when my husband went here he was able to walk right in off the street and get an appointment right away. They have the latest technology and will even test things like your peripheral vision so I felt comfortable with the checkup. Customer service was VERY helpful. I have the hardest time picking out frames and Margaret could not have been more patient with me. She really went out of her way to help. (not everyone there was as polite when I had to call so I can see where some people may have had other experiences but I found most of the people who were there very nice when I was at their location on First Ave and 65^th) Love my new glasses, not sure about the lens in my prescription sunglasses and the jury is still out on them but they do give you 90 days to try out the new prescription and if you have problems you can return. (I’ll re-​edit this if I have any problems) If I had to give anyone a warning about anything I’d just say «ASK before assuming everything is covered by sales.» Some types of lenses (like progressive) may not be covered by the advertised sales but you may find that other things (AARP, AAA, etc) may make you eligible for certain discounts.

I wish I could give negative reviews for their horrible customer service. They said I could walk in at 10am to see the doctor for an emergency and then the girl was extremely condescending and rude and was basically calling me a liar. I walked out and I’m never going back there. She said she didn’t even have my chart history since I saw a doc at a different location, it’s so easy just to get it scanned/​faxed to you.

This place is terrible. They lost my prescription and I’m pretty sure they made up some prescription for me. How do you lose a customer’s prescription? This was literally a day after I went in for an eye exam. Because of my expereince here, I am extremely tempted to never go to a Lenscrafters again. It was my first experience and quite frankly, don’t want to go back to ANY LENSCRAFTERS again.

Can I give this place 0 stars?
I took my brad new glasses to this store to have a simple adjustment made so that they would sit properly on my face. The woman who tended to them handled them roughly and made me nervous. Upon putting my new glasses back on, I noticed that both lenses were smudged– to the point that I could no longer see out of my right eye. I brought this to the attention of the women, and they refused to believe that my glasses were new or acknowledge that they could have possibly done something wrong. I argued with them, but left the store in tears. Having done some research online, I see that others have had similar lens ruining experiences when their glasses were put too close to heat. It ruins the lens’ coating.
PLEASE AVOID THIS STORE.

Dr. Yoon is awesome. She was really friendly and sweet and I really enjoyed the exam. Some of the other staff seemed rushed but I’m in retail too so I just made my points and stuck to them and they didn’t over pressure me. But, I was really impressed with Dr. Yoon. Just very kind and personable.

Absolutely the worst. Not only will I never go there again, I will make it my mission to dissuade anyone else from going there either. I went to Lenscrafters for an eye exam and glasses/​contact lens purchase in October 2011. At the time the optometrist told me I could get a prescription that would work, or a stronger one which would help me see more clearly (although the stronger one may give me a headache at first until I adjusted). Gee, which one would you choose? Hello? Why was I in a store buying glasses? So I selected my glasses, was told they would be ready in about five days. Two weeks later… No phone call. No glasses. I had to go to the store to find that the lab broke the frames, so they would be ready in another week. 10 days go by… no phone call. No glasses. I go back into the store. They promise the glasses will be ready on Tuesday. «Great!» says I. «I am leaving the country in three days and will be gone for several weeks». Onde day. Two days. No phone call. No glasses. I go into the store and find that the lab broke the glasses AGAIN and they won’t be ready for another week (but I have to wait for an hour to find this out). So, I cancel the order and go to another store. While away, I discovered I couldn’t see ANYTHING within 2 feet of my face. Upon return to NYC, I went to another optometrist, who discovered my prescription was off. WAY OFF. So, I had to pay the second place extra $$$ to change the lenses in the glasses. The only concession made by Lenscrafters (managed by Brian, a rude, foul, mouthy, business-​wanna-​be) was that they GRACIOUSLY replaced the UNOPENED boxes of contact lenses, but said there was nothing they could do about the expenses I incurred because they performed a faulty eye exam. When I told Rude Brian I would stand in front of the store with a sign telling everyone to STAY AWAY, he threatened to call the police and get a restraining order.

I have been to a few eye doctors and a handful of lenscrafters locations. Its all the same, assistant has the machine blowing air into your eye then the doctor has you read those small letters on the wall etc… HOWEVER, this location does stand out, Dr. Jay Yoon was remarkable!!! She is completely attentive, considerate, understanding, everything and more that you would expect! Exceptional, she goes above and beyond for you! So if you happen to need a pair of glasses, shades or contacts, consider yourself extremely lucky should you be fortunate enough to be seen by Dr. Yoon! Yaaay Yoon!!!

I have to disagree with the reviewer below… He was lucky to get a good doctor, but the optometrist that I had the misfortune of meeting (Dr. Wang… or Dr. Wong?) was Terrible. Yes, with a capital T. I had gone in earlier and had another doctor give me a prescription (I forget the doctor’s name but he was not Dr. Wang or Dr. Yoon) which was also terrible. When I went in WITH AN APPOINTMENT to see an optometrist again, so that I can figure out what was wrong with the new prescription, Dr. Wang was rushing so bad that I couldn’t even understand what he was asking. He literally saw me for 3 minutes, measured my old pair of glasses with some kind of contraption that gave him some numbers, wrote it down lightening fast and sent me out. He TOTALLY just wanted me to go away and didn’t even hide it. I was so put off by his attitude I was in shock. I have to say everyone else I encountered is nice but if you have to deal with this particular optometrist, I can’t see how you can ever have a good experience here. I recommend avoiding him. It was 2 days ago and I am still angry!!! If I go in to pick up this new pair of glasses and they are still wrong (they should be the same as my old pair) Corporate is going to hear an earful from me.

Yes, I am reviewing a Lenscrafters. I would only review such a mundane thing as a Lenscrafters if the experience was truly outstanding, and I have to say I’ve been moved today. Yes, moved, by Lenscrafters on 1^st avenue and 65^th street.
I’ve been a four-​eyed geek since I was about 8 or 9 years old, so I have been to a lot of eye doctors, since it’s illegal to prescribe you contact lens refills if you have not been to the optometrist in the last year. Some were smelly, some were cute, some were bored, some were fast, some were good, and some were bad.
None of them ever gave me an embossed doggie bag containing my prescription, and the 3 pairs of trial lenses Dr. Maria Glick sent me home with just to make sure I had a chance to try a couple different prescriptions out and make sure we arrived at the right one. I felt like I was walking out of a Saks, not a Lenscrafters.
None of them tested me out on five different automatic machines for measuring prescription, field of view, glaucoma (yipes), and I can’t even remember what else. The findings from these advanced contraptions were then professionally verified by Dr. Glick with all the familiar old-​school stuff, plus a bunch of new-​school head-​mounted apparatus that I’d never seen before.
Bottom line? You don’t go here and throw out a random guess on whether or not 1 is sharper than 2, then get pushed out the door with a slip of paper in your hand. Several state of the art machines can already tell whether or not 1 is sharper than 2, and then Dr. Glick verifies it with lenses, and then she gives you 1 and 2 for free, just to make sure, and tells you to call her in a couple days after you’ve decided!
On top of all this, I got the lenses in my new glasses for free, paid 159 for the exam (quite reasonable for NYC), and left feeling like these guys were on top of their game.
The last shlub at Cohen’s (23^rd and Park) who gave me an eye exam conducted the «exam» while eating a sub sandwich and screaming at his minions at the front desk. I had headaches for a year.
Screw all those other joints and come up here for your next eye exam. You can thank me later.